I had booked 5 tickets in yatra.com on 15th March 2011. They had a offer of Buy 1 ticket and get 1 free going on. So i had booked the ticket in the offer.

In the terms and conditions it was clearly mentioned that the promo code would be sent to you within 48 hours. It has been 25 days and i have not received the same.

So, i called them today as to what was happening with my promo code. Their Representative "Savita Ranga" tells me that the offer is already over.

Their offer apparently closed on 25th March. But i booked he tickets on 15th March. SO i am still entitled to th free tickets.

But according to the representative i should have called if i did not receive the code. no where was it mentioned in the terms and conditions that i have to call them up to receive the code.

It is the responsibility of yatra.com to fulfill what they have promised the customer. I had booked another ticket in the same off earlier.. Even for that i have not received any code.

The represenative tells me the system might have been down. How can it be always be down. If you dont want to offer the free tickets then why publiize it on the net.

I asked Savita Ranga to connect me to someone in the higher authority who could help me out. First she tells me that they will also give you the same answer,i was like let me speak to them, then she tells me they are in a meeting.

It is shameful A reputed company like yatra.com has such bad customer service. Not only are the reps lying but they are also cheating you. Instead of being helpful, they are blaming you as to why did you not call us earlier.

Its a disgrace that a company like yatra.com is cheating its customers like this. We should all beware before buying any tickets from this company.

i hope that my concern is answered, and i get my free tickets as promised.

Hi shalinlunia,

We are extremely regretful of the inconvenience faced by you. We'd request you to share your Yatra ref # here so that we can look into our records and get back to you on this ASAP.

Thanks and regards,

Team Yatra.com

Dear Team Yatra,

Thank you for responding. My Yatra reference numbers are as follows :-

1) 23021115773
2) 1503114461
3) 15031122922

Please let me know if you need any other information other than these numbers.

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Hi shalinlunia,

Thank you for contacting us at yatra.com. We have looked into our records and found that under the T&C of this offer we have clearly mentioned that "Incase you do not receive the promo codes within 48 hours, please contact us at the earliest". You can visit Book Indigo Flight Online with Yatra.com | Free Ticket Promotion | Buy One Get One for the same. The offer is over on 18th March, 2011 and you contacted us on 9th April, 2011. We regret the inconvenience caused to you, but you would not be able to avail the free tickets now as per T&C.
Best Regards
Yatra Care