I have booked a hotel with below details:

Yatra Reference Number: YT5714100
Yatra Voucher Number: A-138644
Supplier Ref Number: 123
Booking Status: Confirmed
Yatra Voucher Date: 26 NOV 2010

I made this transaction through phone and made a full payment of RS 3210 through IVR.
After booking your Executive ensured me that I need not to pay a single penny at the time of check In the hotel .
To reconfirm this I wrote a mail as below: 12/05/2010 (Sumit.garg@hotdak.net)
(Hi
Please confirm my booking against Yatra Reference Number: YT5714100 in Hotel Peterhof Shimla for 31 st December 2010 to 02 Jan 2011.(Booked through Phone call to your Customer Care number)
I made payment through IVR and now I no need to pay anything in the hotel .n (Being at HPTDC hotel, Please make it confirmed from Hotel also)
Note: Please update me how can I see my hotel booking at Yatra.com site
Regards,
Sumit Garg
9212055469)




Now On 31St Dec 2010 when I reached hotel (Peterhof Shimla) for check in, Hotel Executive told me that I have to pay another Rs.7200/- (for galla Dinner) as it is mandatory .
I told them that I have booked room through Yatra.com ,more then a month before. At that time might be you don’t have introduced this package. But they told me that 2 months before they awared yatra.com about this package.

This is yatra.com fault if they doesn’t told you about this and refuse to check in without paying above said amount.

Then I call yatra.com 01244983560 ( 31/12/2010->10:56 Am -12.38 (minutes), 11:12 AM- 9.49(minutes), 12:00 noon -12.16(minutes), 12.32pm 6.10(minutes), 12:38pm- 27.59(minutes)) and talked to Raman Deep, Rajneesh. Anshul Jain(Senior Executive) all of them refuse to help me and told me that at the time of booking they were not aware about Hotel Peterhoff Galla Dinner Package now they can’t do anything If I want to Check in the Hotel then I have to Pay the Amount which was demanding by Hotel.

Then I told him to Cancel My booking and refund my amount then they told I can Only cancel the booking amount will not be refunded.

This is all happened due to Yatra.com Executives negligence, They didn’t told me about any extra Package in the hotel.
I reconfirmed several times and everyone told me that I need not to pay naything extra. (Even I wrote a mail but they didn’t respond).

Now refund all my amount with compensation of all the difficulties which I Faced due to your negligence.
Otherwise I have to go to consumer court to resolve this issue.

Regards,

Sumit Garg

Hi Sumit,

It's extremely distressful that you have to face these problems. Please don't worry now, we'll take care of it now that we are here and have noted down your Ref #

Thanks and regards,

Team Yatra.com

Hi Sumit

We regret the inconvenience this may have caused. Refund on the above transaction is processed to your account from our end on 30th January, 2011. We hope the refund is reflecting in your account by now.

Best Regards,

Yatra Care