We are to inform you the following:

1. On 03.10.2011 on around 6.30 AM we tried to book e-ticket through YATRA ONLINE for 7 passengers (including one child) from Guwahati to Kolkata on the Spicejet Flight SG-874, using Credit Card No. 5264 6853 1608 8994 of Mr. Manash Jyoti Pathak.

2. Unfortunately, an amount of Rs.23033/- was deducted from the above Credit Card and e-ticket was not generated showing some technical error.

3. We immediately telephone and somebody namely Mr Bikash Singh from your esteemed organization told me to send the Credit Card Statement to you. It may be noted that monthly statement of the above Credit Card is generated on 17th of every month. Hence, we sent the same on 18.10.2011.

4. Subsequently, we received one email dated 18.10.2011 from your end, which is appended below, apologizing for the inconvenience and informing us that due to some technical error our booking was not confirmed and transaction has been failed.

5. In the meantime, due to urgency we the above mentioned passengers again tried to book e-ticket for the same route on the same flight on the same date using SBI Net banking of (Account Holder Mr. Manoranjan Talukder). And we got a booking confirmation vide your reference No. 0310116877 on 03.10.2011 on around 10.49 am.

Now after several reminders we are become helpless for getting a positive response from YATRA online. Hence, we earnestly request your goodself to look into the matter and help us to get the amount refunded.

Thanks & Regards,

Manoranjan Talukdar
09864494511

I have added another fraud case happened with me. Be careful from yatra.com.

My reservation canceled from Airline service ( service closed). I got Airline refund but not getting refund (service charge) from Yatra.com and amount is $49. They send below email to me. Till now I am not getting my cheque. Suggest to people avoid this service provider (yatra.com). Customer care support team not good.

On Wed, Feb 8, 2012 at 11:48 PM, <ussupport@yatra.com> wrote:

Dear Mr.Das,

Greetings from Yatra.com

We would like to inform you that cheque for the refund has been dispatched to your mailing adderess we request you kindly wait for some time and confirm once cheque received.

For any query feel free to revert.

Best Regards,
Yatra Team
B - 21 | Infocity | Sector-34 | Gurgaon | 122001 | India
Phone: +911860 5000 500| 7 Fax: 0124-3040779 |
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Thanks,
Das
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