My Policy Number : 2362228

I have requested for cancellation of the policy on 17th August 2011 and I did receive a call from the club mahindra team by name Meghashree saying it will be a complete refund done within 31 working days. On 17th Sep when i sent them a reminder mail, they said i will get it by 20th Sep. Today it is 20th Sep and I have sent a mail again today but there is no news from them.

I have made a downpayment of approx 1,98,000. Its a huge money that is blocked and I need it for some personal committments urgently. Please let me know how to go-ahead with the same.

What is the procedure to file a case in the consumer court?

Thanks,
Kusuma

Dear Madam,

Thank you for voicing out your concerns through this forum.

Iam certainly concerned on the experience that has left much to be desired hence would like to thank you for being patient.

I would request you to kindly let us know if your issues were resolved, else please do write back to my email - indu.mrc@mahindraholidays.com and I will ensure to revert at the earliest.

Regards,
Gopal VN
Member Relations
Club Mahindra

Hi Club Mahindra Team,

Thanks for the refund and followup. I have received the complete amount. Though as u mentioned there was a delay of approx 20 days or so.....

Just as a feedback , I would like to tell you that the concept of club mahindra seasons and its tie up with RCI and the resorts are really good.

But at the same time , the booking procedure and the over commitments from the sales folks is very unrealistic , inconsistent and frustrating . Probably u can work more on the negatives and make it further a great success for Club mahindra and at the same time keep the customers happier !

Thanks,
Kusuma

Dear Ms. Kusuma,

Thank you for your valuable feedback.

While we are disappointed that you had opted out of this membership. We really do hope to see you back as our member in the near future.

Regards,

Gopal VN
Club Mahindra
Member Relations