Been in this hotel for two and half week. Apart from the unhygienic conditions in rooms, i had to put up with it because i am new to this city(been transferred). So have to stay here for sometime. On 8/10/2010, Friday(today), i was served dinner(thali) which had a one and a half long sharp metallic wire. On bringing this to the notice of waiter and the receptionist they tried to ignore it, saying it won't happen again. But when i asked for the complaint register, the receptionist said that it is with the General Manager(further referred to as the GM) who had locked it and gone home. On further probing for a way, he told me to write a letter to the GM. After writing the letter at the time of submitting it, when i told him to give me a received Xerox copy, he refused to acknowledged it. The argument became heated and he started misbehaving. At last, i got him to sign it with the date. The case is not for me alone, there are people who have to reside in this hotel because they don't have company quarters. They have told me that same kind of things have occurred with them. If some action is taken they would come forward and support it. Please advice as to what further action can be taken. Is there any such thing as FOOD AND HEALTH AUDIT for HOTELS?
And what should i do to resolve this matter. I am not at all happy with the behavior and the attitude of the Hotel Employees. They are kind of a monopoly in Panipat. Please help.

Sorry, the metallic wire was one and half inch long. Please advice if this a case were i can approach the consumer court? Will it be entertained? Is there any food and health safety audit department in Panipat or nearby?

-Prakrin

Originally Posted by prakrin

Been in this hotel for two and half week. Apart from the unhygienic conditions in rooms, i had to put up with it because i am new to this city(been transferred). So have to stay here for sometime. On 8/10/2010, Friday(today), i was served dinner(thali) which had a one and a half long sharp metallic wire. On bringing this to the notice of waiter and the receptionist they tried to ignore it, saying it won't happen again. But when i asked for the complaint register, the receptionist said that it is with the General Manager(further referred to as the GM) who had locked it and gone home. On further probing for a way, he told me to write a letter to the GM. After writing the letter at the time of submitting it, when i told him to give me a received Xerox copy, he refused to acknowledged it. The argument became heated and he started misbehaving. At last, i got him to sign it with the date. The case is not for me alone, there are people who have to reside in this hotel because they don't have company quarters. They have told me that same kind of things have occurred with them. If some action is taken they would come forward and support it. Please advice as to what further action can be taken. Is there any such thing as FOOD AND HEALTH AUDIT for HOTELS?
And what should i do to resolve this matter. I am not at all happy with the behavior and the attitude of the Hotel Employees. They are kind of a monopoly in Panipat. Please help.

Sorry to hear the incident, but since it is a personal opinion I don't want to comment. I have stayed in the hotel whenever I visit Panipat , I always get a VIP treatment, very tasty food and very helpful staff. In a small town they have all the service from WiFi, Bar, nice room with room service, so I think you are over reacting as it is a good hotel and I have stayed there many times and sterongly recommend for all.
About food from Delhi to Punjab there food is cheap and best.

On 10/7/11...we all frnds went to hotel princess nellore., we all had food which was not according to price and onions wer luking expired..and at the time of paying bill...we all wer 18 members we all handled money to one of our frnd he was about to pay..and thn one waiter shouted that we r escaping the bill and called the police who wer standing infront of hotel there they took hold my frnd and man handling was not fare and insulted us...we are feeling ashamed being insulted by hotel management...and there is racial discrimination also among police mens and us because we are marwadis frm rajastn..and hotel is of nellore in andhra pradesh...so we had paid money to local leader who came to help us but cheated us taking 2500 and ask us to leav and go home....am feeling so sad to say am indian.:'(