I booked a room on the 1st of october 2010 for 2nd october at arma court bandra. When i arrived they said no entry for unmarried couples. so i said its ok but why was it not mentioned online while i was making the payment when i specifically selected 2 adults. and after all this they even refused a refund telling me that i should understand these terms and conditions before booking, and when i asked why was it not mentioned in terms and conditions , they reply its understood and everyone knows it.

what sort of a reply is that ? the online payment gateway does not respond to emails, bank cannot stop the transaction since the payment has gone through and they will not issue refund, this is clearly the best scam ever, u make a payment, they take the money, make up their own terms and conditions, refuse admission and refuse a refund. this is stealing and cheating in a very clear way.

the terms and conditions issued online

" Reservation and cancellation policies
Early check-in or late check-out is subject to availability and may be chargeable by the hotel directly. Check-in time is 12:00 P.M, Check-out time is 12:00 P.M.
If cancelled before 7 days: 85% refund, Between 7days-72hrs: 50% refund, Less than 72hrs or No-Shows: No refund.
It is mandatory for guests to present valid photo identification upon check in.
The Credit Card Holder must be one of the travelers.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
To make modifications or cancellations please login to 'manage reservations' section of the website.
Your Credit card will be charged as 'DIRECT HOTELS PVT LTD' "

now clearly if i do intend to make a cancellation i wouldn't arrive on the date of booking and ask them to cancel, they cancel on any ground not mentioned and take the money saying no refund, the booking was made a day before the arrival anyway.

their website " Welcome To Arma Hotel "

regards
td

Originally Posted by Unregistered

I booked a room on the 1st of october 2010 for 2nd october at arma court bandra. When i arrived they said no entry for unmarried couples. so i said its ok but why was it not mentioned online while i was making the payment when i specifically selected 2 adults. and after all this they even refused a refund telling me that i should understand these terms and conditions before booking, and when i asked why was it not mentioned in terms and conditions , they reply its understood and everyone knows it.

what sort of a reply is that ? the online payment gateway does not respond to emails, bank cannot stop the transaction since the payment has gone through and they will not issue refund, this is clearly the best scam ever, u make a payment, they take the money, make up their own terms and conditions, refuse admission and refuse a refund. this is stealing and cheating in a very clear way.

the terms and conditions issued online

" Reservation and cancellation policies
Early check-in or late check-out is subject to availability and may be chargeable by the hotel directly. Check-in time is 12:00 P.M, Check-out time is 12:00 P.M.
If cancelled before 7 days: 85% refund, Between 7days-72hrs: 50% refund, Less than 72hrs or No-Shows: No refund.
It is mandatory for guests to present valid photo identification upon check in.
The Credit Card Holder must be one of the travelers.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
To make modifications or cancellations please login to 'manage reservations' section of the website.
Your Credit card will be charged as 'DIRECT HOTELS PVT LTD' "

now clearly if i do intend to make a cancellation i wouldn't arrive on the date of booking and ask them to cancel, they cancel on any ground not mentioned and take the money saying no refund, the booking was made a day before the arrival anyway.

their website " Welcome To Arma Hotel "

regards
td

registered now, following this case, any help in this matter would be highly appreciated, its so unfair that people make money this way, the worst part is does it not hurt their conscience, how they can take sumthing which is not their's and feed themselves of it, if i did not avail the facilities and they cancelled not me, they stole my money......

plz help