Dear Sir,

I tried to book "Boss (E) Baskaran" movie ticket online on 08.09.2010 through “agscinemas.com”. After providing all the details including bank user id,banking password, etc. the system finally displayed “technical error” and came out from the menu. I did not receive any mail as well as SMS for this..After the first attempt I contacted help desk of “agscinemas” over phone. They told me that ticket booking in "ags cinemas" website is temporarily not possible and they asked me to book tickets in "bookmyshow" website and confirmed me that the amount which has been debited in my first attempt would be credited to my bank account within 15 bank working days..So i booked tickets in "bookmyshow" website.I received SMS on my mobile with booking ID. Then after 20 days I checked my bank account but I found that amount was not credited from agscinemas..Again I contacted them over phone on 28.09.2010..They just asked my contact number and Name and told me that they will get back to me next day...After two days i contacted them again over the phone and again a girl named Priya told me that her Manager Mr.Dinesh was on leave for the past one week..She Said that her manager will be back on 30.09.2010 and he will definetly sort out the issue on that same day...From 01.10.2010 Daily Till today i Contacted them over phone for several times but they are simply saying manager is busy and will get back to you soon...But i didn't even get a phone call till now from them regarding the issue..They have not provided me complaint ID also..(Ticket Details and other details are mentioned herebelow).
In between I contacted them many times over phone as well as through mail but they did not refund the amount..
I immediately contacted Priya over phone and told her that I did not receive any information either through SMS or email.She asked me to send e-mail to her Manger Mr.Dinesh in this regard. I sent mail to Mr.Dinesh(AGS Cinemas Manager) on 15.10.2010. So far I have not received any further mail. 4-5 days back I contacted them over phone. They simply replied that come directly to the Theatre and address the issue...I already spent more money by contacting them over phone...So i couldn't go there again by spending money again...So they are also least bothered about the issue..When it will come I still do not know.
Details of my transaction:
1. Name : J.Vinoth
2. E-mail address provided by me at the time of booking tickets –
j.vinoth786@gmail.com
3. Mobile No. provided by me at the time booking – 9940634079
4. Amount – Rs.520
5. Bank : ICICI Bank
6. Movie : Boss Engira Baskaran
7. Row : D10,D11,D12 & D13
8. Date of Ticket Booking : 08.09.2010
9. Date of the Movie Schedule : 11.09.2010
10. Screen : Screen5
11. Address : No:96/4,New Military Road, Opposite to Avadi Telegraph, Avadi,
Chennai - 600054
12. Show Timing : 11:45 am

I request you to help me to get my problem solved and amount to be credited to my account.

With Regards,
J.Vinoth
9940634079

Hi Sir,

I tried to book "Endhiran" movie ticket online on 06-Oct-2010 through "agscinemas.com".After providing all the details
including bank userid, banking pwd, etc the system finally displayed “technical error” and came out from the menu. I
receieved sms alone.I tried two times and ticket was not booked but money was credited.I told over phone, they told me
to submit the mini statement. I did and waited for one week still money has not credited. What the hell are all doing ?
When i ll get my money back? If this is extending am ready to lodge a police complaint also.I already spent more money by contacting them over phone...So i couldn't go there again by spending money again...So they are also least bothered about the issue..When it will come I still do not know.


Name : T.Ramya Lakshmi
Email : sweetsorrow_143@yahoo.co.in
Mobile No: 9940559640,9840058037
Bank :ICICI Bank
Amount: 600
Movie: Endhiran
Date of the movie schedule: 10-Oct-2010
Date of the movie ticket booked: 06-Oct-2010


With regards,
Ramya

i booked my ticket for yutham sei on feb-2, but i got an error message at final stage.
but the transaction was successful. i called several times to C.C as well as finance persons, but no prompt replies has been provided. whenever i call them they used tell me, they will call me back. but still nothing is happening. its totally waste management of ags, because the c.c executive usually telling there in no communication between them and finance department. Divya from finance department told me my amount will be credited on last week, but almost 10 days over, still no amount has been credited.
This amount is not big amount, but still they are not doing it because of their laziness.
They are not at all minding about customer response.
my account no had been provided.
My name : manikandan.

some one please help me to get the amount back.
it was two transactions : 560 for yutham sei, reserved on 2nd feb