Hello,

On 30th December 2011, I tried to book 5 movie
tickets for Don2 but due to some reason the transaction failed. I was however charged Rs:582.75 twice- one for a failed transaction and one for a successful transaction. I use a Punjab national Bank debit card.

Rs. 582.75 was debited twice (Total: Rs.1165.50 ) from my PNB Bank
account but no confirmation received by text or email. I called PNB
Bank the next day and was asked to call Bookmyshow Customer Support. When I called,
I was asked to email them. I've been emailing them on this with all the details that they have asked.

But now they have stopped communicating completely. The last email that I received from them was a bulk mail that they send everytime you send them a mail.
It was as below:

Dear Mr. Awasthi,

Thank you for writing to us.

We have checked with our database and found one unsuccessful transaction on 30 Dec 2011, 3:10 PM for which your tickets were not confirmed. The refund for the same had already been processed from our end on 30 Dec 2011, 18:32 PM. The amount for the same would surely be reflected in your account within 7-8 working days from then. Your refund reversal code is 000067592669.

We request you to quote the above mentioned reference code to your card issuing bank and then cross check the same with your updated bank statement and assist us with the screenshot of the same incase of any discrepancies.

We sincerely apologise for the inconvenience caused to you.

We thank you for your kind co-operation and patience.

Thanking you.

Yours truly,
Harshad Raul

Customer Care Team
BookMyShow

Ticket Details
Ticket ID: 413274
Department: IN: Helpdesk
Priority: High
Status: On Hold

Pls find below my details:
My money was debited to following:

ID No- POSP/00004207/292013/512652002 = Rs 582.75
- POSP/00004207/297634/512652002 = Rs 582.75
Theatre: Waves Cinemas Noida
Movie: Don 2
Showtime: 11:00 am
Date: December 30th 2011

Pls help me get this sorted.

I can forward the chain of emails from BookMyShow. Pls let me know which email id should I forward it to. Please settle the matter soon as it has already been 20 days and no refund has been granted.

Thanks and Regards,

Dhruv Awasthi

Dear Customer,

We would like to inform you that as per our records there were two transaction attempts out of which one was a sucessful transaction against the booking id WVND0002830596 for the Jan 2 2012, 11:00 AM show.

Further there is one unsuccessful transaction on 30th Dec 2011, 3:29 PM for which your tickets were not confirmed. The refund for the same had already been processed from our end on 30th Dec 2011, 6:32 PM. The reversal reference code for the mentioned transaction is 000067592669 and the amount for the same should surely be reflected in your account within 7-8 working days from then.

We value you as a customer and hope to serve you our best. Our customer care team would get in touch with you shortly regarding the same.

Customer Care Team
BookMyShow