Hello,

On 31st December 2010, at around 7:45pm I tried to book 2 movie
tickets for Movietime on my handset through mshop. Its an ICICI Bank application.

Rs. 273.00 was debited twice (Total: Rs. 546) from my ICICI Bank
account but no confirmation received by text or email. I called ICICI
Bank the next day and was asked to call Bookmyshow Customer Support. When I called,
I was asked to email them. I've been emailing them on this with all the details that they have asked.

But now they have stopped communicating completely. The last email that I received from them was: Dear Ms. D'souza,

We acknowledge the receipt of your email. Further, would revert with an appropriate response on your concern at the earliest.

We look forward to serve you soon.

Thanking you.
Yours truly,
Web Administration(KK)
Bookmyshow

Ticket Details
Ticket ID: 274708
Department: IN: Helpdesk
Priority: High
Status: Open

Pls find below my details:

ID No- BIL/197561785/BookMyShow/9892142691 = Rs 273.00
BIL/197562003/BookMyShow/9892142691 = Rs 273.00
Theatre: MovieTime - Malad West
Movie: Tees Maar Khan
Showtime: 10:45 pm
Date: December 31st 2010
Time: 07:45:00 pm

Pls help me get this sorted.

I can forward the chain of emails from BookMyShow. Pls let me know which email id should I forward it to.

Thanks and Regards,

Juliat Dsouza

Dear Juliat,

We regret the inconvenience caused. Please send us your contact details at care@icicibank.com and shall get in touch with you soon to resolve the matter. Kindly refer "1067001" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by JuliatD

Hello,

On 31st December 2010, at around 7:45pm I tried to book 2 movie
tickets for Movietime on my handset through mshop. Its an ICICI Bank application.

Rs. 273.00 was debited twice (Total: Rs. 546) from my ICICI Bank
account but no confirmation received by text or email. I called ICICI
Bank the next day and was asked to call Bookmyshow Customer Support. When I called,
I was asked to email them. I've been emailing them on this with all the details that they have asked.

But now they have stopped communicating completely. The last email that I received from them was: Dear Ms. D'souza,

We acknowledge the receipt of your email. Further, would revert with an appropriate response on your concern at the earliest.

We look forward to serve you soon.

Thanking you.
Yours truly,
Web Administration(KK)
Bookmyshow

Ticket Details
Ticket ID: 274708
Department: IN: Helpdesk
Priority: High
Status: Open

Pls find below my details:

ID No- BIL/197561785/BookMyShow/9892142691 = Rs 273.00
BIL/197562003/BookMyShow/9892142691 = Rs 273.00
Theatre: MovieTime - Malad West
Movie: Tees Maar Khan
Showtime: 10:45 pm
Date: December 31st 2010
Time: 07:45:00 pm

Pls help me get this sorted.

I can forward the chain of emails from BookMyShow. Pls let me know which email id should I forward it to.

Thanks and Regards,

Juliat Dsouza

Hi,

I contacted ICICI Bank simultaneously and my issue has been resolved by ICICI Bank itself.

Thank you so much for the quick assistance
ICICI is the Best and so is Consumer Forum!!

Regards,
Juliat Dsouza