This is regarding the cancellation of membership with Club Mahindra. I have applied for the Club Mahindra Membership on 16th February 2010 by paying Rupess 25426/- vide membership number 1758584. The said memnbership is cancelled immediately on 21st February 2010 due to personal reason. As per the rules & regulations of Club Mahindra organistaion, if the membership is cancelled with ten (10) days of the application the entire amount is returned back to the member with in thirty days of cancellation. As per their rule i should get back the amount latest by 21st March 2010. However, In spite of mail communication from their end also, till date (23rd June 2010) i have not received my amount back. This is injustice & Fraud. Kindly take up the matter appropriately so that i get my maoney back immediately.

Thanks & Warm regards,

Vijay Takane
M 9819971027
E mail: vutakane1@rediffmail.com

Dear Sir,

In continuation to your interactions with us, as requested earlier we would like to re-instate that we would require the CC declaration letter from your end to process the same. Since the same is awaited from your end we regret to inform that we have been unable to process the same. Request you to kindly do the needful at the earliest to enable us sort your concerns.

Thank you once again for giving us an opportunity to be of servcie to you.

Regards
Indira
Member Relations
Club Mahindra

that is never gng to help any1 , as inspite of completing the formalities from our end , it is not fulfilled from urs. Myself Mrs. Deepali Mamania , i had also completed my formalities within the said period , but , they your branch considered it longer than that and thus , i lost my money,,, good going club mahindra...

If this kind of incidences occur with Club Mahindra customers. One may not be interested in buying membership after hearing this.

LET US JOIN HANDS TO EXPOSE CLUB MAHINDRA FRAUD.....

Like you all, I am also a Victim of Club Mahindra fraud. If I start giving details of their attitude and behavior, this space will not be enough. So, I am collecting the details of the victimized clients from the various forums, who have been fooled by Club Mahindra and their "SO-CALLED NICE EXECUTIVES" and got trapped in to their false luring offers and are now not getting their money back after feeling cheated. I am planning to expose their fraud in a big way in the news papers and electronic media. As we all have experienced, voicing and venting our frustration individually will not serve any purpose, as you must have seen Club Mahindra Executives give only assurances and nothing else. We will expose each and every connected Club Mahindra Executive with their names and locations. Let us join hands and bring their real face to the world. I request you all to give your name and contact nos. I give mine below:

JANAK KAVIRATNA
MUMBAI
Contact No.09892546789

We are a member of Club Mahindra holidays, our membership ID being 2307623. As part of the membership offer, we were supposed to receive a Sony Bravia LCD TV on realization of down payment and 3 EMIs to the company. The third EMI was realized as on 9th August 2011. We have not received the same even though we continue to pay EMI. We have initiated complaints with the member relations center many times since August and everytime we have been promised that the will be delivered to us within 2 days, but we have not received it till now. Our customer service experience with Club Mahindra is extremely bad as there had been no action against our repeated complaints ever and we have requested them to cancel our membership which they have not still done.

Regards
Binu Raj Pillai
8008300203
binu.raaj.pillai@gmail.com

Dear Mr. Pillai,

We are concerned that your experience with us has been a less than pleasant one. We are working on resolving your complaint at the earliest, please do await a call from our end in the next 24 hours time.

In the mean time may I request you to kindly send in your concerns to my email - indu.mrc@mahindraholidays.com. I will ensure to address your concerns as soon as possible.

Regards
Gopal VN
Member Relations
Club Mahindra

This is regarding the cancellation of membership with Club Mahindra. I have applied for the Club Mahindra Membership on 24th October 2010 by paying Rupess 19000/- vide membership number 1571882. They every time say we will get back to you for the same but no response yet. As per the rules & regulations of Club Mahindra organistaion, if the membership is cancelled with ten (10) days of the application the entire amount is returned back to the member with in thirty days of cancellation. Non Calcellation is been process from their side This is injustice & Fraud. Kindly take up the matter appropriately so that i get my maoney back immediately.

regards,
Kapil Bhagtani

Dear Mr. Bhagtani,

Thank you for writing in.

Further to your post, we understand that Mr. Gauthaman is in touch with you to resolve your concerns. Please do bear with us till we get back to you.

Regards

Gopal VN
Member Relations
Club Mahindra

Dear Janak,

I completely agree with you. Apart from their call center executive even their sales people give all false information while selling and then they dont even bother getting back to you after selling the membership!! i guess even if i start to write about all the issues that i have with them it will definately be a 4 page long email!!
Lets create a page on face book and spread more awarness against them so that all the youth are also aware about club mahindra bein such a cheat who give false information to sell membership and they are big time frauds!!

Regards,
pooja sharoff.
poojasharoff@gmail.com

Club Mahindra – False Information just for selling their Membership!!

I had got Club Mahindra Red Studio Membership on emi from their sales representative Mr. Joy. Kairanna on 24th Dec 2009. My membership no – 1651641.We took the membership in the name of our company – Pushap Electrical Pvt. Ltd. There are 4 directors in the company, the only reason that we took it in the name of our company was that all the 4 directors can travel as a members, this was informed and suggested to us by Mr. Joy. As mentioned by Mr. Joy that please send us an email stating that there are 4 directors these are the names and we shall then update it in our system!! This email was sent on 6th Jan 2010. Mr. Joy did not mention to us anything about the coapplicant. The email sent on 6th mentions all the names and even mentions that our 4th director is going to travel to Goa.
We get an email back from them on 7th from Mohana Priya that Mr.Ramesh Sharoff is a coapplicant, since only one member can be a coapplicant. When we called them up regarding – what is a coapplicant as mentioned by them they have all rights as a member and are treated as a member. Again they informed us – sir don’t worry in your case it’s the company all the 4 directors can travel as members!! The 4th director did travel to Goa he was not charged any guest fees and was checked in as a member and paid all the charges as a member.
Then we stared utilizing the membership in Nov 2011 that’s where all the issues started coming up, then they say you should had raised all the issues earlier!! We did raise them then and they clarified saying if its in the name of the company all directors are members!!
Apart from that there were other small issues that were sent via email also to them from my office email id – pushapepl@gmail.com. Then in Nov 2011 we used the membership and went to their lonavala property – again there their call center people gave us wrong information about the food vouchers that we had I did call them up and informed them that they have expired – they said not a problem they will accept it cause our lonavala property is now new and not open to general public so they will accept it. While settling the bill there, it was a Sunday and they said that they will not accept it and the call center is closed so please pay us the amount and not the vouchers we cannot do anything in this!! Came back to Mumbai contacted them and the issue to contact them is the long wait on their ivr!! And then every person gives you different information. Then the call center person starts arguing that mam this is not possible we will not mention any such thing for the food vouchers!! For them the customer is always wrong!!
In Nov 11, I went down to Goa, was staying there for 4 nights, they first checked me in as a member then after 2 days later when were dinning in their restaurant one of their person comes up to us mam can I get your membership card cause there is some issue!! Then they inform me that you are a guest and not a member!! How weired is that!! The 3rd day we were suppose to be shifted to the one bed room from a hotel unit they wasted our 4 – 5 hours just for a room shift!! Have sent them an email regarding the same. The basic point was they spoiled my entire day jst waiting!! They call themselves a 5 star resort and they don’t have basic sense that when there is do not disturb tag outside the room you are not suppose to enter the room or disturb their guest. They rang the bell 3 times, we did not open the door cause we do not want to be disturbed the heights is that they just open the door with the master key to just come and keep the morning news paper inside!! What service is that worst mannerism than even a 3 star resort!! Wonder how can they call themselves 5 star resort!!
Every time you ask them for a booking 1st they will say no mam not available then if you say this is not done, ull always do this and speak a little harsh then they will give you a room the next day and suddenly they have a cancellation. This is not once it happens all the time, so every time they have a cancellation come up if the customer is a little stern!!
There were many other small issues which they have sorted it out but my main issue is the director issue which they refuse to solve. Have been following up since the last 3 - 4 months. Mr. joy could not handle the case he passed it on to his senior Mr. Amol who also could not resolve it then Ms. Preeti his senior has been following it up.
I did ask her to mention all the name of the directors, which she said is not possible, after 2 years if they inform me that this is not possible, its too late cause a lot of my money is invested already. Then in that case the 2nd option that they have is to refund me my money cause of the false information about the directors given while signing up for the membership – for which I have a proof, again she says that’s also not possible cause we have signed up their contract saying that it is non refundable. But don’t they have any clause that what if the sales man gives wrong information just to sell the membership then what!!
I was being patient enough with them to get back to me but evertime they kept disappointing me and gave me a lot of mental stress in just following up with them. Its just a simple thing that I require from them is to treat all directors as members or give me a refund cause of the false commitment. They refuse to do both!!
Incase I take this case further they should actually refund me my money with interest and rather even compensate for all the stress they have given me and my time wasted behind following up with them!! I sympathize with all the other club Mahindra members, this membership is more of a stress then enjoyment!! I need my refund or else treat and register all the directors as members as mentioned while selling the membership!!

Regards,
Pooja Sharoff.

Dear Pooja,

Thank you for voicing out your concerns through this forum. We deeply regret the inconvenience caused to you in this regard.

We are in receipt of your complaint. Do await the revert from our side at the earliest.

Regards,
Gauthaman SR
Member Relations
Club Mahindra