Dear Sir,

I am yet another victim of Club Mahindra, being robbed my hard earned Money by Club Mahindra. Now no one is willing to listen to me in entire gang of thieves. You can judge it by attached correspondence I been having without result.

---Original Message-----
From: Sanjay Chandani (sanjaych@datainfosys.net)
Date: Wednesday, December 05, 2007 12:43 PM
To: MRD Ahmedabad (feedback@Clubmahindra.com)
Subject: booking req

i want to use my spe offer in dec last week

----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Thursday, December 06, 2007 12:26 PM
Subject: RE:'MHRIL=517-374' booking req

Dear Mr Chandani,
Thank you for your email earlier today.
In response to your specific queries, allow me to address them

a) I am sure you have received your membership kit and my team would have contacted you at the time of joining to take you through the details of your membership. While it is true that the membership fees are what you pay upfront, we have an Annual Subscription Fee to ensure all our resorts are maintained to the highest standard through your 25 year association. This is a standard norm in the timeshare business worldwide. This is also explicitly mentioned in the Application Form and the Welcome letter sent with the membership kit to you. Even with this fee, the average room rate you would effectively pay per night is far lower than any competing brand in the country and we have consciously maintained that to give your membership that value

b) As regards your membership being in the White season, while you wish to holiday during the Red season, if you can confirm it to me by mail, I will have my team in Ahmedabad get in touch with you and process the upgradation request to a Red season to ensure your holidays are in the season of your choice. Charges as applicable will be communicated to you.

c) It is true that december is a peak season in most of our resorts as it follows the normal holiday pattern in our country. We do however have a couple of white weeks during early december and mid jan

d) The least I can do is work on giving you a first holiday. If you could give me a couple of dates / resort options of where you are looking for a holiday I will have my team work on getting you that first holiday. That's a promise.

I look forward to your confirmation and basis that I will have my team confirm your first holiday at Club Mahindra.

Warm regards

Ajay Nambiar
Head - Member Relations











-----Original Message-----
From: Refrigeration Centre (sanjaych@datainfosys.net)
Date: Friday, December 07, 2007 05:29 PM
To: Feedback (feedback@Clubmahindra.com)
Subject: Re: RE: booking req

Dear Sir,

Thanks for your response.
a) I understand that ASF is an annual fee but at the time of selling me the membership I was told that it is included in the package & I do not have to pay any thing again. Secondly I have been trying to contact the sales person who has sold me the Membership from the time I received all the documents but not able to get him as he never attands my call & every time I get the reply that he is busy & will call me later but never called back.

b) As I have received a call from your Ahemdabad Branch for upgradation of membership in Red Season, But I think it is going to go out of my Budget.

Thanks & Regards

Sanjay Chandani



E-Mail Response to Contact Sanjay Chandani by User Reshma Joseph MRD Ahmd on December 08 2007, 02:42 PM
From: MRD Ahmedabad (feedback@Clubmahindra.com)
Date: Saturday, December 08, 2007 02:59 PM
To: Sanjay Chandani (sanjaych@datainfosys.net)

Subject: RE:'MHRIL=517-374' booking req

Dear Mr.Chandani,

Greetings.

Further to the discussion had with you , regarding the concerns raised , we wish to update you as follows .
1] Had requested RCI to speak to you regarding your cancelation request. Understand that Ahmed from RCI has got in touch with you and explained the cancelation norms of RCI applicable for complimentary holidays.

2] The difference in upgradation from a white studio to red studio works out to be Rs.65071/-.. We shall get back to you about the exact amount to be paid once we get status of the December emi from the bank.However, I have already given you an approximate idea about the monthly EMI outgo.

We shall be in a position to provide you with the foreclosure amount alongwith the emi amount should you opt for this option around the 20th of December by which time we expect to have received the status from the Bank. At the moment due to system restrictions and the reason mentioned above, we cannot arrive at the exact amount.
Should you require any clarification/information, do let me know. It shall be my pleasure to assist you.
We look forward to retaining you as our valuable member and to welcome you to our Resorts.


Best Wishes,
Reshma,
Member Relations Manager - Gujarat & Rajasthan
Mahindra Holidays and Resorts India Ltd.
Dear Ms Kinjal,

I am still waiting for your reply on total libality on Surrendering of the membership as I do not wish to continue as this is not what I was explained at the time of selling me the Membership. Now It is out of my Budget.


Regards

Sanjay Chandnani

----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Friday, December 21, 2007 9:20 AM
Subject: RE:'MHRIL=517-374' booking req

Dear Sir,

Seasons greetings from Club Mahindra!

This is reference with our discussion regarding up-gradation of your membership from White Studio to Red Studio. The cost of up-gradation is Rs 65,071/-.

The amount paid towards the White Studio membership till date is Rs 52317/-.

The various payment options available are as under,

Option 1 : Differential Payment [Excluding pervious payments made towards White Studio membership]
Plan A : Full Payment
Down payment : Rs. 60516/- (Current dated payment)

Plan B : EMI (12 Emi)
Down payment : Rs. 9761/- (Current dated payment)
EMI (12 Nos) : Rs. 4609/- (Starting 07/01/08)

Option 2 : Combined Payment [Combined payments for White Studio +Red Studio membership]
Plan A : Full Payment
Down payment : Rs. 200460/- (Current dated payment).

Plan B : EMI
Down payment : Rs. 9761/- (Current dated payment)
EMI (36 Nos) : Rs. 7210/- (Starting 07/01/08)
EMI (24 Nos) : Rs. 9977/- (Starting 07/01/08)
EMI (12 Nos) : Rs. 17149/- (Starting 07/01/08)

Please do write back in case of any queries!

Assuring best services always!


Regards
Kinjal
Member Relations
Mahindra Holidays and Resorts India Ltd.














----- Original Message -----
From: Refrigeration Centre
To: Sanjaych (E-mail) ; Sanjaych (E-mail)
Sent: Friday, December 21, 2007 6:17 PM
Subject: Fw: RE:'MHRIL=517-374' booking req


Dear Sir,

I am really surprised to find the way of cheating people by the such a big Company as "Mahindra". How the cancellation charges can be so huge when the membership is still not in effect. I think it seems that either I have to keep quite & forget whatever I have lost or go for seek some legal Advise. As this it a total Fraud I find by Calling People in the Office & misguiding them by hiding the Facts & then forcing them to pay.

Regards

Sanjay

----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Thursday, February 07, 2008 5:59 PM
Subject: RE:'MHRIL=517-374' booking req

Dear Sir,

We have received your letter of cancellation and are concerned that you wish to opt out of your membership.
In connection with your request for cancellation of your Club Mahindra membership, the cancellation charges are as under;

Amount paid till date Rs 43932
Deductions :
60 % cancellation charges of membership cost Rs 116645.4
Cost of RCI enrollment Rs 4000
Cost of gifts Rs 19990

Total Deductions Rs 140635.4

Refund Rs Nil

In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.

Thanking you and assuring you of our best service and attention always.

Regards
Kinjal
Member Relations
Mahindra Holidays and Resorts India Ltd.

----- Original Message -----
From: Sanjay Chandani
To: Feedback
Sent: Friday, February 08, 2008 1:56 PM
Subject: Re: RE:'MHRIL=517-374' booking req

Dear Sir,
I am really surprised to find the way of cheating people by the such a big Company as "Mahindra". How the cancellation charges can be so huge when the membership is still not in effect. I think it seems that either I have to keep quite & forget whatever I have lost or go for seek some legal Advise. As this it a total Fraud I find by Calling People in the Office & misguiding them by hiding the Facts & then forcing them to pay.

Regards

Sanjay
General Cancellation
MAIL FROM WEBSITE (FEEDBACK SECTION)

Is Member: YES
Member ID: 339311
Email Address: sanjaychandnani@airtelmail.in
Subject: Others
Feedback: Dear Sir/Madam,

Despite of my various requests of cancelling the membership & refund of amount paid by me, I am yet to get my request completed

Member wants to continue the membership,
Continuation mail attatched

From: Sanjay Chandnani [mailto:sanjaychandani@yahoo.co.in]
Sent: Thursday, January 22, 2009 4:29 AM
To: hema.clubmahindrajpr@gmail.com
Subject: Continuation of membership

Dear Madam,

Refer to our discussion we had earlier kindly cancel my previous request of cancellation of my membership under Member ID 339311 in the name of Mr. Sanjay Chandani and keep my membership active as I have already paid remaining two EMIs amt. Rs. 11578.00 Vide your receipt no. 2620 dated 19/01/2009.

Thanks & Regards



Sanjay Chandani


Sanjay Chandnani sanjaychandani@yahoo.co.in
Date: February 16 2009, 02:16 PM
To: feedback@clubmahindra.com feedback@clubmahindra.com
CC: arya.clubmahindrajpr@gmail.com arya.clubmahindrajpr@gmail.com
Subject: Cancellation of Membership

Dear Sir/Madame,

Hi, This is Sanjay Chandani. Currently I am holding the Membership with you (Member No. 339311). As you can see in attached copy of mail regarding discontinuation of membership. As at that time I did not want to continue my membership due to misguidence of your sales person at time of selling me the membership I had stopped My EMI since Dec.07. Now again I was Contacted by your Local office here in Jaipur that If i want to Transfer My Membership I have to pay minimum 6 EMI's out of that 4 had been paid already and if I pay remaining 2 EMI's my Membership shall be Transfered & my money shall be refunded after deduction of the Scheams received by me. As I have already made payment of Rs. 11578.00 by Chq. Vide your office Receipt No. 2620 dated 19/01/2009, Now I see that I am again not getting any responce from your Jaipur office & also Again you have started collecting EMI's from my bank account through ECS from Feb.09 Onwards.

This entire process is making me feel that I have been victim of a Fraud made by such a Reputated Organisation like You.

Waiting for your Clarification On the matter.

Regards

Sanjay Chandani


mem has opted for the cancellation in 2007, but later on he was suggested that if he pay 2 EMI's they can transfer the membership & he can get refund, so he paid 2 eMI's by cheque but still after that his ECS are getting deducted so he is getting angry of this, he wants a CB As soon as possible & wants to stop deducting ECS.


pls do needful

met member he is not genuine he is trying tricks to get refund

--- On Tue, 16/6/09, Sanjay Chandnani <sanjaychandani@yahoo.co.in> wrote:

From: Sanjay Chandnani <sanjaychandani@yahoo.co.in>
Subject: RE:'MHRIL=001-253-932' Cancellation of Membership
To: "Feedback" <feedback@Clubmahindra.com>
Date: Tuesday, 16 June, 2009, 3:03 PM
Dear Sir/Madam,

Will I ever get a responce????????




--- On Fri, 10/7/09, Sanjay Chandnani <sanjaychandani@yahoo.co.in> wrote:

From: Sanjay Chandnani <sanjaychandani@yahoo.co.in>
Subject: RE:'MHRIL=001-253-932' Cancellation of Membership
To: "Sanjay Chandnani" <sanjaychandani@yahoo.co.in>
Date: Friday, 10 July, 2009, 6:22 PM
Dear Sir/Madam,

This is my last mail on the Issue as I am continiously being FOOLED by your organization. There is no response to any of my mail/Phonecall. Even during my personal visit to your local office I am always pushed out with nagative answers. Even i logged a complaint with your helpline (Complaint No.... 150907 dated 20.06.2009) I have never got any responce. Now I have no other choice but to seek a legal advise on the matter.




Dear Sir,
As I am going through this section first time, I can see how your local office personals are closing the complaints of wrong doing by them.
This is rubbish from your Mr. Rajesh Choudhry. I was never contacted by him. I was only contacted by Shivdan singh (mobile no. 9887607846) That if I pay 6 installments then my membership will be transfered to someone else & my amount shall be refunded. He has given me the same commitment in writing on your letterhead signed by Mr. Vikas Sharma. please look into the matter & help me out.

Regards

Sanjay Kumar Chandnani





























--- On Tue, 4/8/09, Feedback <feedback@Clubmahindra.com> wrote:

From: Feedback <feedback@Clubmahindra.com>
Subject: RE:'MHRIL=001-608-574' Fw: RE:'MHRIL=001-253-932' Cancellation of Membership
To: "Sanjay Chandani" <sanjaychandani@yahoo.co.in>
Date: Tuesday, 4 August, 2009, 2:35 PM

Dear Mr.Chandani,
Greetings from Club Mahindra!
Thank you for writing to us.
At the outset we sincerely apologize for the inconvenience caused to you in this regard.
With regard to your email, we have marked it to our branch specialist at Jaipur branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.

Thank you for giving us the opportunity to be of service to you.

Please do write back to us for further assistance.

Warm regards,
Nandini.B
Member relations | Club Mahindra Holidays


--- On Tue, 11/8/09, Sanjay Chandnani <sanjaychandani@yahoo.co.in> wrote:
From: Sanjay Chandnani <sanjaychandani@yahoo.co.in>
Subject: RE:'MHRIL=001-608-574' Fw: RE:'MHRIL=001-253-932' Cancellation of Membership
To: "Feedback" <feedback@Clubmahindra.com>
Date: Tuesday, 11 August, 2009, 5:54 PM
Dear Madam,
I am yet to get any responce from your side.

Regards

Sanjay Chandnani

--- On Tue, 1/9/09, Sanjay Chandnani <sanjaychandani@yahoo.co.in> wrote:
From: Sanjay Chandnani <sanjaychandani@yahoo.co.in>
Subject: Fw: RE:'MHRIL=001-608-574' Fw: RE:'MHRIL=001-253-932' Cancellation of Membership
To: "Feedback" <feedback@Clubmahindra.com>
Date: Tuesday, 1 September, 2009, 9:36 AM
DEAR SIR,

WILL I EVER GET ANY RESPONCE OR NOT?

--- On Wed, 4/11/09, Sanjay Chandnani <sanjaychandani@yahoo.co.in> wrote:


From: Sanjay Chandnani <sanjaychandani@yahoo.co.in>
Subject: Fw: RE:'MHRIL=001-608-574' Fw: RE:'MHRIL=001-253-932' Cancellation of Membership
To: "Feedback" <feedback@Clubmahindra.com>
Date: Wednesday, 4 November, 2009, 6:20 PM

Dea Sir,

Today first time I visited customer portal under feedback section where all of my intractions are posted. I was surprised to see my complaint resolved on 30/07/2009 by Mr. Rajesh Choudhry with Remarks "Met Member He is not genuine he is trying tricks to get refund" . I am really surprised to see this as I was never contacted by this fellow. I am enclosing the copy of letter of commitment given by your Jaipur office. Kindly go through it and neccessory action in the matter.

Regards

Sanjay Kumar Chandnani


























Fw: RE:'MHRIL=001-608-574' Fw: RE:'MHRIL=001-253-932' Cancellation of Membership
Monday, 9 November, 2009 2:57 PM
From:
"Sanjay Chandnani" <sanjaychandani@yahoo.co.in>
Add sender to Contacts
To:
"Feedback" <feedback@Clubmahindra.com>
Cc:
hema.clubmahindrajpr@gmail.com
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Dear Sir/Madam,

Will I ever get any positive response as till date I have not received any positive responce. Today I called at 01139880000 for reply. I got answer that my request has been forwarded to Jaipur office & they will contact me either I can contact Ms. Shalini Singh on 01413063500. When I called up on said number I got the similar response that Ms. Shalini is not available for 2-3 Days & I person in charge is busy in meeting & can not take my call. In the mean time another payment of Rs. 5789/- is deducted my account through ECS. Please either let me know whether I will ever get any response or I will be continually robbed by MAHINDRA without any outcome. Now as I am quite frustrated by the response I am getting from Mahindra I have no other choice but to seek legal help in the matter .

Regards

Sanjay Chandani



















Payment History



Member Id 339311 Membership Id 108179
Product Name 25 - White STU
Original Product Amount 194409 Amount Paid 115996
Total Discounts 18 Balance Remaining 121569


Down Payment Details
Amount Instrument Type Instrument Date Instrument Number Status
10000 Credit Card 31-Jul-2007 4667XXXXXXXX4737 Realized
19161 Credit Card 31-Jul-2007 4667XXXXXXXX1062 Realized

EMI Payment Details
EMI
No. Date Amount Instrument
Type Instrument
Date Instrument
Number Status
27 7-Nov-2009 5789 ECS 7-Nov-2009 538332 Realized
26 7-Oct-2009 5789 ECS 7-Oct-2009 538332 Realized
25 7-Sep-2009 5789 ECS 7-Sep-2009 538332 Realized
24 7-Aug-2009 5789 ECS 7-Aug-2009 538332 Realized
23 7-Jul-2009 5789 ECS 7-Jul-2009 538332 Realized
22 7-Jun-2009 5789 ECS 7-Jun-2009 538332 Realized
21 7-May-2009 5789 ECS 7-May-2009 538332 Realized
20 7-Apr-2009 5789 ECS 7-Apr-2009 538332 Realized
19 7-Mar-2009 5789 ECS 7-Mar-2009 538332 Realized
18 7-Feb-2009 5789 ECS 7-Feb-2009 538332 Realized
17 7-Jan-2009 5789 ECS 7-Jan-2009 538332 Hold
16 7-Dec-2008 5789 ECS 7-Dec-2008 538332 Hold
15 7-Nov-2008 5789 ECS 7-Nov-2008 538332 Hold
14 7-Oct-2008 5789 ECS 7-Oct-2008 538332 Hold
13 7-Sep-2008 5789 ECS 7-Sep-2008 538332 Hold
12 7-Aug-2008 5789 ECS 7-Aug-2008 538332 Hold
11 7-Jul-2008 5789 ECS 7-Jul-2008 538332 Hold
10 7-Jun-2008 5789 ECS 7-Jun-2008 538332 Hold
9 7-May-2008 5789 ECS 7-May-2008 538332 Hold
8 7-Apr-2008 5789 ECS 7-Apr-2008 538332 Hold
7 7-Mar-2008 5789 ECS 7-Mar-2008 538332 Hold
6 30-Jan-2009 5789 Cheque 30-Jan-2009 300113 Realized
5 30-Jan-2009 5789 Cheque 30-Jan-2009 300113 Realized
4 7-Dec-2007 5789 ECS 7-Dec-2007 538332 Realized
3 7-Nov-2007 5789 ECS 7-Nov-2007 538332 Realized
2 7-Oct-2007 5789 ECS 7-Oct-2007 538332 Realized
1 7-Sep-2007 5789 ECS 7-Sep-2007 538332 Realized
ASF Payment Details
Total Amount Payable 15281 Total Amount Paid 0

Annual Subscription Fee Payable
No. Invoice No Due Date Invoice Amount Paid Amount Balance
1 AHD_ASF_F09_00001601 30-Sep-2008 7333 0 7333 (Make Payment Now)

2 AHD_ASF_F09_00007646 30-Sep-2009 7948 0 7948 (Make Payment Now)



Abbreviations:

EMI - Equal Monthly Installments
ASF - Annual Subscription Fee
PDI - Post Dated Instrument

Dear Mr.Sanjay,

Thank you for voicing out your concerns through this forum.

In continuation to your interactions with us, I understand that Ms.Shalini Singh (Member Relations) & Mr.Badrikant (Member Relations) is in touch with you to address your concerns to your satisfaction.

Please do write back to me on indu.mrc@mahindraholidays.com for any unresolved concerns and we will ensure to revert at the earliest.


Regards
Indira
Member Relations
Club Mahindra

Ive had a derogatory experience.9361511840 chennai office calld informing i won a luck prize for shopping at max. I had informed that im not married and will send my family. She did not specify it has to be couples. When my mom & sisinlaw reached mahindra asked them to leave as they are not couples. This is the most insulting/demeaning experience. If its a honey moon packagage mahindra should issue the luck draw only yo couples and not everybody. On the other hand my mom is a widow and my bro travels out of station often and my mom makes the financial decision. If thisis the treatment why does mahindra gives false promise to customers. If you need couples to attend presentatation why does your package offer for a family. Does mahindra understand the meaning of family.
I now thorughly understand the class and standards of your brand name.
I don understand the econcept if soemone wins a lucky draw you just reward them and not not have conditions apply.
Else, do not false promise your customers.

Dear Sir,

We have made note of your concerns mentioned and regret the inconvenience you had to face. We would definitely revert to you with status for which we would require your contact details. Please send across the same to the email indu.mrc@mahindraholidays.com.

With regards
Gopal VN
Member Relations
Mahindra Holidays