CLUB MAHINDRA ACCOUNT CANCELLATION & REFUND.

PAUL ROSIAH alfaheattech@gmail.com CMHL MEMBER ID 779439 Dt 09.07.2010
HELLO
In reply to our complaint with consumer forum dt 22.06.2010, we received a mail from MR. ANIRUDDHA HALDAR, CLUB MAHINDRA LTD, on 26.06.2010 and subsequent telecom by saying that he is concerned about our case and will solve our problem by sending the Pune Branch-in-Charge to our house.
Accordingly 3 officials from CMHL,PUNE BRANCH- MR. NITIN PADIYAR(BR.IN –CHARGE), MR.JAMEER SHAIKH + 1. visited our house on 04.06.2010 and requested us to continue the membership.While we were hesitating as we were not benefitted for 2 years after paying Rs 95450.00
Mr.Nitin Padiyar accepted our request and will arrange for accommodation for 3 days during Deepawali holidays in any one of their resort anywhere in India.And he will send us the details of EMI to be paid for the remaining amount by adjusting the paid amount of Rs 95450 and the balance amount of Rs 148800 (244250 – 95450) can be paid at a stretch or as EMI.
But on 29.06.2010 Mr.Nitin mailed us saying that an amount of Rs 55050 ONLY can be adjusted against the remaining EMI and Rs 40950 is deducted as food voucher and administration charges whereas we have neither used any voucher as we have not gone to any of their resorts sofar. This means nothing but to loot the people as they wish. So we need our hardly yearned money back.


CLUB MAHINDRA ACCOUNT CANCELLATION & REFUND.

PAUL ROSIAH alfaheattech@gmail.com CMHL MEMBER ID 779439 Dt 22.06.2010
Hello,
We were lured into becoming members on MAY 29 2008. With a bait of a free 2N/3D holiday package, we were lured into discussions with Club Mahindra. The entire two hour presentation gave such a glorified picture that not opting for membership appeared as a major loss for a lifetime. Not to mention, that the Sales exec MR.VIJI BABU Kalyani Nagar,PUNE OFFICE continuously assured that the membership could be cancelled / returned / sold at any point of time, with refund of the entire unused amount. When I posed the question regarding how would I get a buyerWherein we had made an upfront payment of 29978/-. (CASH Rs 5000/- & CHEQUE for Rs 24978/- with Cheque No 212655 dt 29.05.2008, Shree Sadguru JangliMaharaj Coop Bank ltd, Bhosari branch, Pune.)along with we paid 11 EMI @ Rs 5952/- (Rs 65472/-through ECS from the same Bank)WE HAVE PAID TOTAL AMOUNT OF Rs 95450.00 During the entire two hour presentation, no mention of the time limit pertaining to cancellation of membership was conveyed .But MR.VIJI BABU, THE SALES EXE, Kalyani Nagar,PUNE OFFICE told that the membership can be transferred to somebody else in case we opted to do so were we given anything in writing which conveyed the same.However owing to bad experience while trying to book the first holiday with them and SINCE WE COULD NOT GET ANY BENEFIT FROM THEM and also due to some financial troubles we decided to cancel the membership, in the first week of MAY 2008. Also inspite of repeated reqeusts, This torture round included unattended calls, a shocking communication that the 0 day period was over and thus no refund (which had never ever been mentioned despite the long meetings),we have not been provided the contact details of the senior management. We once again tried for the bookings, but when I failed this time also, I finally gave the cancellation request on 10th May, 2008 at Pune office and then a chase with Customer Care started. We went to their pune office on 10.05.2008 and we wre told that we will not be refunded any money and till today we could not get anything from them. We want to escalate the issue effectively inorder to receive justice and a refund of our hard earned money. PLEASE HELP US TO GET OUR HARD EARNED MONEY BACK!
We have attached the following documents for your perusal.
1. FIRST Gift certificate for 2n/3d which we could not get accomodation
2. DOCUMENTS(5 PAGES) HAND WRITTEN BY MR.VIJI BABU-SALES EXE-CMHL)
3. MH&RIL RECEIPT No 1674 DT 22.05.2008 FOR CASH PYT OF Rs5000/-
4. PAYMENT ACKNOWLEDGEMENT - 11 X @ Rs 5952.00 +24978.00
5. FORM FILLED BY US ON 22.05.2008
6. LETTER RECD FROM CMH ( 6 PAGES). THEY HAVE NOT MENTIONED ANY WHERE ABOUT NON REFUNDABLE AGAINST CANCELLATION. BUT THE EXECUTIVES TOLD THE MEMBERSHIP IS REFUNDABLE/TRANSFERABLE-THEY WILL DO IT
7. E mail for NONRECEIPT OF SPECIAL OFFER as telecon and personnel followups did not work.
8. some of the reservation requests through email for ANY CMHL RESORT IN INDIA and their reply(seven pages)

they are cheating lot............they gave voucher free for stay.but no dates avaiable mail from them..........
in the name of giving voucher,they tortured a lot...please dont waste time in getting voucher pls

Dear Sir,

Thank you for writing in.

I am concerned that you have some concerns with regard to the gift voucher.

May I request you to kindly send in your concerns to my email - indu.mrc@mahindraholidays.com. I will ensure to revert to you as soon as possible.


Regards
Gopal VN
Member Relations
Club Mahindra