Our membership number is 1933050.We have taken membership in June 2010. We have promised by your staff sitting at the Gold adlabs office situted in kalyani nagar, pune that we will get Rs. 8000/- vouchers but received only of Rs. 6000/-. We also got a free holiday of 5 nights which we have booked 2-3 months in advance at Naukauchital and Binsar from 20-25 th sep 2010 . As in the news, there was flood in some parts of the uttarakhand so we kept calling both of your resorts from one week to 10 days(talked to MS. Ribika in Naukauchital) prior to the day of the departure till 2-3 before reaching there. But I don't know why none of your staff or the customer care people have informed of the such a bad condition of the road, landslides, roads cut, and the weather. They kept sending us the welcome mails and sms's.On reaching Nauchuchital, we got the shocking news that the road to Binsar resort is cut. Also many trains were cancelled from kathgodam. The resort at Naukauchital was in a bad shape. We have spent only one night and 2 days in the resort with lot of the mental tension. We have wasted around Rs.50,000 on flight tickets, taxis , food. Again we struck in Kathgodam for 2-3 days as many trains were cancelled and diverted. We stayed in a small hotel. All this happened because there was no communication from any of your staff about the bad weather, connecting roads etc. If they have intimated us well in advance then we have cancelled this trip and have not boarded train from Delhi on 19th sep 2010.

Now , we want the compensation for the money we have wasted, hoildays, leave etc . otherwise i will take this matter up .

Originally Posted by Unregistered

Our membership number is 1933050.We have taken membership in June 2010. We have promised by your staff sitting at the Gold adlabs office situted in kalyani nagar, pune that we will get Rs. 8000/- vouchers but received only of Rs. 6000/-. We also got a free holiday of 5 nights which we have booked 2-3 months in advance at Naukauchital and Binsar from 20-25 th sep 2010 . As in the news, there was flood in some parts of the uttarakhand so we kept calling both of your resorts from one week to 10 days(talked to MS. Ribika in Naukauchital) prior to the day of the departure till 2-3 before reaching there. But I don't know why none of your staff or the customer care people have informed of the such a bad condition of the road, landslides, roads cut, and the weather. They kept sending us the welcome mails and sms's.On reaching Nauchuchital, we got the shocking news that the road to Binsar resort is cut. Also many trains were cancelled from kathgodam. The resort at Naukauchital was in a bad shape. We have spent only one night and 2 days in the resort with lot of the mental tension. We have wasted around Rs.50,000 on flight tickets, taxis , food. Again we struck in Kathgodam for 2-3 days as many trains were cancelled and diverted. We stayed in a small hotel. All this happened because there was no communication from any of your staff about the bad weather, connecting roads etc. If they have intimated us well in advance then we have cancelled this trip and have not boarded train from Delhi on 19th sep 2010.

Now , we want the compensation for the money we have wasted, hoildays, leave etc . otherwise i will take this matter up .

Dear Mr.Anand,

Thank you for voicing out your concerns through this forum.

Iam certainly concerned on the experience that has left much to be desired hence would like to thank you for being patient.

Please be ensured that we have taken note of your concerns and have forwarded the same to the concerned department. We will ensure to revert to you at the earliest.

Please do write back to my email - indu.mrc@mahindraholidays.com for any clarifications in the meantime.

Regards
Indira
Member Relations
Club Mahindra

Respected Sir/madam

In April 2010 We got an phone call from Club Mahindra,they requested us to visit Club Mahindra's office.Me and my husband attended their presentation ,We visited in your branch 35 sector in Chandigarh. Mr Amit(One of representative) forced us to take membership,we told us that we are going to plan House Loan In Dec 2010 so we cannot afford this right now,then he insisted us to have membership ,in that membership they will give us RCI and one holiday package for 3 days and 2 night ,also Vlcc coupon worth rupees 5000,we explained that it will not be possible for us to continue this membership after Dec ,Mr. amit said we can cancel our membership at that time. So we agree on this point.we asked for holiday package ,but they said we can take holiday package in feb 2011 due to peak season ,we said ok. then now we asked from Mr. Amit to cancel,he said we can. Rci card and holiday package will be given to us .we have paid Rs 30,000 for it,And after cancellation of membership ,they canceled our RCI card and holiday package also .When we asked form amit he said he dnt know anything,even he is not responding on phone call,when we are calling him ,some one else is receiving the call,and he is even not agree to tell his name. I go to Vlcc even they did not attend us nicely,We had not avail any service from Club Mahindra, still now they are not agree to refund our money.we are not so much rich so 30,000 is not a small amount for us .
We thought that after some time we will again take this membership but now we even hate with Club Mahindra,is this is your business, how some one can cheat like this,please let me know if anyone can do some for us. Hope We will get some response from your side,please do not do like this with your customers,some bad wishes can sometime destroy some one.

If your company cannot fulfill their commitment then why they did promises,For some performance points how your agents can play with us,this type of issues even can make some one to commit suicide,its really a mantel harassment,do not know why we did trust on Club Mahindra :-(


I hope someone will give me revert.

My contact number is 09888174908.