We are a member of Club Mahindra holidays, our membership ID being 2307623. As part of the membership offer, we were supposed to receive a Sony Bravia LCD TV on realization of down payment and 3 EMIs to the company. The third EMI was realized as on 9th August 2011. We have not received the same even though we continue to pay EMI. We have initiated complaints with the member relations center many times since August and everytime we have been promised that the will be delivered to us within 2 days, but we have not received it till now. Our customer service experience with Club Mahindra is extremely bad as there had been no action against our repeated complaints ever and we have requested them to cancel our membership which they have not still done.

Regards
Binu Raj Pillai
8008300203
binu.raaj.pillai@gmail.com

Dear Mr. Pillai,

We are concerned that your experience with us has been a less than pleasant one. We are working on resolving your complaint at the earliest, please do await a call from our end in the next 24 hours time.

In the mean time may I request you to kindly send in your concerns to my email - indu.mrc@mahindraholidays.com. I will ensure to address your concerns as soon as possible.

Regards
Gopal VN
Member Relations
Club Mahindra

Originally Posted by Unregistered

We are a member of Club Mahindra holidays, our membership ID being 2307623. As part of the membership offer, we were supposed to receive a Sony Bravia LCD TV on realization of down payment and 3 EMIs to the company. The third EMI was realized as on 9th August 2011. We have not received the same even though we continue to pay EMI. We have initiated complaints with the member relations center many times since August and everytime we have been promised that the will be delivered to us within 2 days, but we have not received it till now. Our customer service experience with Club Mahindra is extremely bad as there had been no action against our repeated complaints ever and we have requested them to cancel our membership which they have not still done.

Regards
Binu Raj Pillai
8008300203
binu.raaj.pillai@gmail.com

Dear Mr. Pillai,

Thank you for voicing your concerns through this forum.

Further to your post, we understand that your Gift related concerns have been resolved to your satisfaction.

Please do write back to us at indu.mrc@mahindraholidays.com if in case you need any further assistance. We will ensure to revert at the earliest.

Regards
Gopal VN
Member Relations
Club Mahindra