From
Sudha S Badve
504/B-25, Abhishek Apartment, Shanti park, Mira Road(E),
Dist. Thane, 401107

Sub : Complaint against Vu engineers/representative for harassing and threatening and gundagardi by them.

Sir,
I have purchased VU LCD 32" LC-32HU18S and was having complaint regarding the TV coz it gets automatically zoomed and cant use remote control at that time and also It makes sound while getting ON. So I have given a complaint through email to the email address info@technologies.vu on 1 June 2010(Copy attached). The company’s engineer attended the complaint to check the TV and after 2 days reported me that the defect was because of keypad or micom and also told me that replacing keypad will cost me Rs. 1500/- or if the defect is in micom the new micom will cost me Rs. 6500 appr. I have replied the engineer to check my LCD properly and give me the exact cost of the repairs. It was agreed on the phone with Mr. Santosh , Vu engineer that if the problem is resolved within Rs. 1500/- including the cost of the parts i.e. key-pad then I approve the cost of repair of Rs. 1500/- or the LCD will given the status as in the complaint given ( TV automatically zooms after getting ON) without payment of any cost. So as per these terms the company’s representative/engineer attended and I allowed him to open the backcover for repair the LCD. After your engineer attended the complaint on 4th June 2010 and tried to repair it he couldn’t repair and left my LCD non-working/DEAD due to non availability of proper parts. He had promised to attend the complaint on Saturday, 5th June 2010 but he didn’t come. Whenever i call the company/ service center I was being given false promise of attending the complaint next day but nobody attended. So I have given another complaint on email to the same email address as above on June 09 2010 requesting the engineer to repair the LCD as early as possible. After my severe complaint the engineer/representative Mr. Santosh, Vu Technologies has attended the complaint and took the parts of my LCD with him for further checking on 09/06/2010 again promising me to come the next day for repairing my TV.

On June 11, 2010 Mr. Santosh had called my son Vinayak S Badve and asked him to pay Rs. 3300 as the defect was in power supply. He told him on the phone that the problem was not because of our mishandling but it was because of the engineer who attended the complaint on June 06 2010. I again reminded him about the nature of complaint or the original status before the engineer attended was a minor defect was that the LCD goes automatically in zoom and when corrected through keypad manually was working fine and the lcd is lying dead just because the engineer / representative who attended my complaint and while trying to repair it he could not and left it dead promising me to come on Saturday 5th June 2010. I requested him to revert back the condition of my tv as per my first complaint (that the LCD goes automatically in zoom) if the repair is not possible in Rs. 1500/- but Mr. Santosh didn’t agree and threatened my son vinayak that if he doesn’t pay Rs. 3300 for power supply then he will not even attend my complaint

Mr. Nilesh representative/ engineer of VU also called me on 12th June, 2010 at 5:30 pm from telephone number 02228305930 and threatened me to pay Rs. 3300 or nobody will attend my complaint. I warned him not to harass me / cheat me / threaten me and also requested him to atleast bring my LCD to the condition as per my first complaint was that the LCD goes automatically in zoom and please not to harass me to pay for NO FAULT FROM OURSIDE. I also again requested him to attend the complaint today itself and will be waiting for him.

 
On the same day Mr. Nilesh representative/ engineer of VU again called me at 5:40 pm from the telephone number 02228305930 and threatened me to pay rs. 3300 or nobody will attend the complaint. I warned him to not to harass me / cheat me / threaten me and also requested him to atleast bring my LCD to the condition as per my first complaint was that the LCD goes automatically in zoom and also I agree to pay Rs. 1500/- for including repair and parts as approved before and please not to harass me to pay for NO FAULT FROM OURSIDE. I also again requested him to attend the complaint today itself and will be waiting for him but not to my surprise NOBOY ATTENDED MY COMPLAINT.

They are also not returning the parts of my LCD which Mr. Santosh engineer/representative has taken with him on 09/06/2010

Sir please note my LCD was working with minor defect and is lying dead because of no fault of mine or from ourside before of the above engineers/representatives of Vu technologies has opened it for repairs.

It appears that the engineers/representatives of Vu technologies are trying to cheat me and if I disallow cheating towards me they are harassing / threatening me and giving me mental torture for Rs. 3300/-
Sir I am old lady of age 68 central govt. pensioner and in lot of mental agony due to the above act. Even my tv lying dead has taken away my home entertainment which I was enjoying at my ease at my residence. My pension is my livelihood and doesn’t allow me or I can’t afford more than Rs. 1500/- and that is why I asked them to revert/ bring to its original condition as per the first complaint tv goes automatically in zoom which they are totally DENYING.

Sir if the above acts doesn’t stop at once and my lcd is not repaired within Rs. 1500 as approved or brought back to previous status as per my first complaint within 2 working days I will assume that my complaint will not be attended and cheating still continues and not only the engineers/representatives but also the company management is also involved and collectively cheating and harassing and threatening me and I will be forced to take legal action against the company vu technologies a division of Zenith computers Ltd. for cheating me and also file a police complaint against the above engineers/representatives for harassing me and threatening me.
I will also make all the efforts to make the common man/public aware of this cheating and gundagardi by employees of vu technologies in newspapers and or any/all other media so they do not get wrongly impressed by big advertisements false promises of Zenith Computers Ltd. and Vu Technologies.

ALSO PLEASE NOTE THAT I HAVE PURCHASED THE VU LCD JUST BECAUSE IT IS BACKED BY A ESTEEM AND EFFICIENT MANAGED COMPANY ZENITH COMPUTERS LTD. AND FOR THE SAME REASON I HAVE ASKED THE SUPPORT/REPAIR FROM THE COMPANY ITSELF.


Yours faithfully,



Sudha Sharad Badve

sir,
I Dr.Rahul Deshmukh R/ORukadi.Tal;Hatkanangale,Dist;Kolhapur. purchased VU LC-40V69PIR TV Fr Croma mall Hadpasar,Pune on Sept09 ,but the remotecontrole is not working since JAN09.We complaint it atCroma mall &asked them to replace it or repair it .At frist they agreed to replace it but now then they are saying that it has not included in warranty& you have to purchase it fr mall.So Team VU kindly replace the remotecontrol .kindly give feedback on---drrahuldeshmukh1122@gmail.com

Dear Sir or Madam: The following complaint has been undertaken against both Philips India & their authorized service center Micro Services located in Goregaon, Mumbai. We had called Philips Customer Care to report a complaint of our Philips LCD not powering on. The call center dispatched a Mr. Rai, a technician from Micro Services to our residence. The technician took the TV apart and tried to repair it. While doing this he blew up our house fuse 3 times. Luckily we had a tripper so no other electrical component in the house was damaged prima facie (fingers crossed). I was shocked by such actions and told him to stop his experimentation. In the end he decided to take the power board with him for repairs. He said that 1-2 components on the power board will need replacing and he will charge Rs.780 (his service charge) + approx Rs. 300-400 per component that will be replaced. He came back after 3 days and installed the power board in the TV and the TV worked fine. Next he showed me the bill for the repairs and I was shocked to find that the total charge was now Rs.5600/-. I asked him how can the charges escalate by such variance for a Rs.25000 LCD, he merely replied that he has fitted a brand new power board as the one taken from our TV was totally dead!!. I was surprised when he said a new board as the power board he took out from his bag in front of me was wrapped in an old, torn plastic cover (I have retained this cover for my records) and on being asked why the brand new board was not in its Philips sealed box with original warranty and bill, he said that all parts come loose and the warranty is only 1 month (this was no where written on his Rs.5600/- bill, however I did notice that the bill mentioned "Goods sold once will not be taken back". All this happened after purchasing the brand new Philips 32" LCD from Croma and using for a mere 1.5 years!! I threatened to take the matter legally as my Dad is an Asst Commissioner of Police in Crime Branch Mumbai and I had secretly recorded the whole followup installation on a video camera in Full HD with stereo recording to boot!!. My question is that there are numerous online complaints on Philips power boards going bust within 1-2 years. They claim that their LCD's last 15 years. Well for me even a 5 years stress-free ownership would be heavenly with Philips. If these technicians know this why not remove the power boards and repair it professionally at the first instance to save on charges instead of trying their best to short-circuit it till their fuses blow out rendering it 'Rest in Peace'? We have an LG TV and VU LED in our bedrooms which were on at the time the technicians tripped the entire house into darkness 3 times. If those sets were damaged who pays the damages? Secondly, why not supply a brand new power board with a decent warranty and original Philips material supply bill? What is the guarantee that should the replacement power board (obviously old, recycled from an old second-hand set) blow out after 30 days who will help us and supply a new board free?? Thirdly, why give a non-original memo as bill and mention 'Goods once sold will not be taken back'?? We are simply fed up with Philips and their cronies. We are launching legal action against these characters and will seek compensation for damages due to the technician trying out his luck by shorting our house three times with no regard to the safety of my family (2 small kids present in the house at the time) or electrical appliances present in the house. The first time the TV shorted, he asked me to put the power on. Can you imagine the total disregard to human safety. Also trying to induce damage to the LCD by his adventurism and then presenting a hefty bill for an obviously recycled, second-hand spare part with a verbal 1-month warranty and a bill which read 'Goods once sold will not be taken back'. Therein lies the story. Luckily we are NRI's and after traveling the world we know our rights and we will be giving these people hell. There are a few more horror stories about Philips and Micro Systems on India Consumer Court. This is a new entry. Regards, Say No to Philips Email me: scarbo7878@yahoo.in