I raised a complaint with Whirlpool service center at their number : 18601804558.(I believe the agency handling this in Chennai is called Mother's Home Care) My complaint number : 02594 on 01.11.2011. The same day a service engineer visited our house and checked the equipment. The initial problem we cited was loose contact due to which back up was not working correctly in case of power failure. Not sure what that guy did, during testing, there was a sudden spark and a small fire started in the circuit board. Luckily the power supply was quickly switched off to prevent futher damage.
However what started out to be a minor problem now became a big one and the person said the board itself needs to be changed now, cost for which would be Rs.2000 approx. We explained we need the repair done as soon as because my daughter works from home and power supply is crucial. The person named Thomas said he will try his best and bring it the next day. It is now 2 days since and no news from this person. We have been chasing every single person we can get hold of but no one gives us any further information, only blank promises. Totally fed up and on the brink of throwing the inverter out of the house. Till that guy messed it up, at least power back up was there. Now we sit in total darkness during elecy outage.