A few days back my Sony Television Model KV-XF21M83 with S. No. 0734616 developed problem in switching on the Television. I immediately registered a on line complaint with Sony Customer Care, New Delhi on 23.9.2010. My complaint no. is 6003669.Immediately after registering complaint on line I confirmed it on Customer care toll free no 18001037799. The customers care representative Mr. Ravinder confirmed that my complaint will be addressed on 24.9.2010 noon. He also gave me the no. 0120-4158933 of their service provider M/s Digital Rainbow in Ghaziabad. I tried this no. for last 3 days and to my surprise this no. is continuously busy. My nightmare not ended here, when checked with the customer care representative on 24.9.2010 noon, he told me that complaint will be attended by 24.9.2010 evening. When no one turned up even on 24.9.2010, I again checked with the customer care and to my utter surprise the customer care representative Mr. Bikram Jeet gave me the shock by saying that all complaints are addressed with in 48 hrs of their registration, so in my case it will be addressed latest by 25.9.2010 at 12 noon without fail. When I asked the question that why all along I have been given assurance that it will be addressed latest on 24.9.2010, moreover why in Sony’s on line complaint registration form why customer are asked to give date on which they want compliant to be addressed. There were no answers.

I waited all along on 24.9.2010, no one turned up to address the complaint. Even on 25.9.2010, I waited till 12 noon, no one turned up. After so much of humiliation I again checked up with the customer care, why none has turned up? There was no firm answer from Mr. Ravinder of Sony Customer Care. Five days have passed since I registered my complaint, the same remained unattended.

I am really frustrated & disturbed by the attitude of Sony India Limited. The company is merely interested in making profits by giving falls promises to the customers. I don’t know where to go for redressal of my complaints. If Sony India is interested only in making profits and not interested in Customer care, they should quit their business. PLEASE THINK TWICE BEFORE BUYING ANY SONY PRODUCT.

NARENDER KUMAR
SAHIBABAD, GHAZIABAD

The quality of Sony products is absolute shit now and their service horrible. I have been a SONY loyalist and have always paid a high premium to buy a SONY. I believed in Akio Morita and fell in love with SONY since my 1st walkman. However their products are nothing but poor chinese products with no QC and reliability. I bought a Bravia LCD panel in April 2008 by paying Rs. 92,000 when the competivie product was available for Rs. 55,000 odd. . Since then the famed Bravia LCD has been regularly failing every year. Last year , they had to change the Motherboard and I had to pay a bomb. This year before Diwali the LCD panel has konked off. Their Service center has pushed me to their Engineer, who just does not believe in picking the phone or answering properly. He is blatantly rude and uncooperative. I have been without the TV for the last 20 days, but these guys dont care. Wonder why I was a fool to pay a Lakh of Rupees to buy a shitty product when Samsung and LG were available for a lot cheaper. Atleast I would not have felt cheated when those brands gave a problem as I would not have paid a premium. I feel bad for Akio San. Poor Man, your institution has let you down.

Well,its a regular task now for me keep posting complaints on various blogs/forums and still iam at same position from where i started.From last 1week iam regularly calling SONY Customer Care to send someone for my complaint no. 8035427 via an email on 28th August. After that iam in touch with them but still no one has come up to attend my complaint.

I always got the same answer that someone will get in touch with you very soon. But it was only just to keep customer waiting and wasting time.

I request someone from Sony to please help all of us.

Thanks

Rajeev Saini
Vikas Puri
New Delhi
9810609895/7838838382