In addition to my earlier post - let me add also that there were two other quotes that were offered to me by the same bank at that time which is 10% rate of interest. The hdfc bank executives urged me to cancel the loan application with the DSA so that I can initiate a fresh loan application and get the loan at 10% interest rates. I was so frustrated that I finally requested HDFC to stop processing my loan becaue I realised that the entire system was in a mess and the bank employee did not have a clear charter on loan processing norms. I went to a competitor bank and told them the entire story and they decided to give me a very good deal . Finally the learning is that there is nothing like a classic customer which is only an etymological segmentation of the customer. HDFC never bothered to treat me like a loyal customer which thy claim in thier advertisements and they flouted the commitment made on advertisements on Ford figo - HDFC deal. I have already spread the words to my colleagues ( nearly a lakh of them ) so that they think twice before going to HDFC on any banking deal. The redressal system is archaic and slow and it doesnt address the customers problems. Everytime I wrote a complaint I heard back from the bank executive who started the confusion and the complaint was technically closed .