I would like to just inform you the misdeed of HDFC on a car loan I applied, Though the loan was approved but I never took the loan, Infact I asked their representative to cancel the loan as I joined a firm in Dubai. The rep said everything has been done and the I specificaly asked him whether any fine has to be paid. He said no to it and I left India. after three months or so, my mom recieve a call from HDFC saying that I have not paid the loan, add to it they started using abusive language. She clearly told them thatthat there was no loan at all. The tele call went on for few days. Then I intervened and called the HDFC office and informed them regarding the cancellation of the loan, they said the amt had already been disbursed ( The real fact is that the amount was never released) and there was no information on the cancellation. After which I sent a mail regarding the matter. Only then the matter was settled even then we had to pay a cancellation fee of 1000.

I really dont know whats the wrong with these executives who try to sell loan at any cost and then dont pick up our phone at any cost.

Originally Posted by Unregistered

I would like to just inform you the misdeed of HDFC on a car loan I applied, Though the loan was approved but I never took the loan, Infact I asked their representative to cancel the loan as I joined a firm in Dubai. The rep said everything has been done and the I specificaly asked him whether any fine has to be paid. He said no to it and I left India. after three months or so, my mom recieve a call from HDFC saying that I have not paid the loan, add to it they started using abusive language. She clearly told them thatthat there was no loan at all. The tele call went on for few days. Then I intervened and called the HDFC office and informed them regarding the cancellation of the loan, they said the amt had already been disbursed ( The real fact is that the amount was never released) and there was no information on the cancellation. After which I sent a mail regarding the matter. Only then the matter was settled even then we had to pay a cancellation fee of 1000.

I really dont know whats the wrong with these executives who try to sell loan at any cost and then dont pick up our phone at any cost.

Dear Customer,

Please accept our apology for the behavior of our representatives – we would like to assure you that the bank trains all its employees to be polite with customers, and neither tolerates nor encourages such behavior.

We would like to investigate this matter further. However, to do so we would need a few details from you: request you to write to talktous@hdfcbank.com with your loan account number, contact details and the reference id TTU00137702122010.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Unregistered

I would like to just inform you the misdeed of HDFC on a car loan I applied, Though the loan was approved but I never took the loan, Infact I asked their representative to cancel the loan as I joined a firm in Dubai. The rep said everything has been done and the I specificaly asked him whether any fine has to be paid. He said no to it and I left India. after three months or so, my mom recieve a call from HDFC saying that I have not paid the loan, add to it they started using abusive language. She clearly told them thatthat there was no loan at all. The tele call went on for few days. Then I intervened and called the HDFC office and informed them regarding the cancellation of the loan, they said the amt had already been disbursed ( The real fact is that the amount was never released) and there was no information on the cancellation. After which I sent a mail regarding the matter. Only then the matter was settled even then we had to pay a cancellation fee of 1000.

I really dont know whats the wrong with these executives who try to sell loan at any cost and then dont pick up our phone at any cost.

Dear customer,

Just a reminder that we still haven’t heard from you. Request you to write to us at talktous@hdfcbank.com with your loan account number, contact details and the reference id TTU00137702122010, so we may help resolve this matter at the earliest.

Regards, Customer Assistance, HDFC Bank