Hi Sujatha,



This is to put forward your kind attention towards the unwarranted harassment calls I have been getting in relation with the incorrect Car Loan



Incorrect LOAN Detail Follow Up:



Loan Account Number: LADEL 00013847600

Amount; INR.6901/-

Car: Wagon R.



I would like to mention here that I (Siddharth Sharma) have a Car Loan with ICICI Bank details of which are mentioned below:





Siddharth Sharma Correct Loan Details



Loan Account Number: LADEL 00010523229.

Amount: INR.5972/-

Car Number: DL9CR2658.

Address: ESSEL Studio Sec 16 A,

Noida. 201301



My Current Residential Address: D 2, Flat no 2167, Vasant Kunj New Delhi: 110070.



My Mobile Number: 9971799940.



Despite your mail and getting a Service Reference Number against my complain ;Today 1st August 2010 (Sunday) I received 2 calls from ICICI Bank Car Loan Department regarding the follow up for payments for the incorrect Loan .



The calls were from the following number:



Number 1: 011 – 416702100

Timing of the Call received: 11:12 AM.



Number 2: 011 – 414128100.

Timing of the Call Received: 11: 32 AM.



I request for an explanation in this regards with ICICI Bank Pvt Limited.



If this continues I will be bound to take necessary Consumer Legal action against the Bank.



Request for revert.



Rgds,



Siddharth Sharma

Mobile: 9971799940.




--------------------------------------------------------------------------------

From: ICICI Bank Customer Care [mailto:customer.care@icicibank.com]
Sent: Friday, July 30, 2010 4:23 PM
To: Siddharth Sharma
Subject: RE:'ICICICARE=038-690-008' Re : Query : Car Loan Wrong Follow Up by ICICI Bank.



Dear Mr. Sharma,



We understand your concern and regret the inconvenience caused to you.



We tried calling you on 9971799940, but were unable to contact you.



Your complaint regarding the wrong calls has been registered with us. The Service Reference number is SR147856627. We will confirm the status by August 09, 2010.



Looking forward to your co-operation.



Sincerely,



U. Sujatha

Customer Service Officer

ICICI Bank Limited



"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"



ICICI Bank Car loans wins CNBC AWAAZ Consumer Award 2008 for the " Most Preferred Auto Loan" for the 4th time in a row.



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Hi Siddhartha,

We are sorry for the inconvenience caused. We have made a note of your mobile number and will get in touch with you soon in order to resolve the issue.

Regards,
ICICI Bank Customer Service Team.