REF:LBCHE00000568026 - Sudhakar Srinivasan/ S Prasanna Venkatesan

This refers to the above home loan which was closed on March 15,2011. On May 1st we received a reply demanding Rs. 7400/ in our Statement of Accounts which ICICI claims to have wrongly credit in our account in 2003. We have been paying our dues in time and prepaying on various occasions at the time which such credits were not brought to our notice. We visited the adyar branch on various occassions and we were given emails claiming us to pay Rs. 7400/ if they have to release the documents or wait till the bank gives waiver. Inspite of our protests we were insulted in the branch level and only in the month of september after 180days,we raised the issue with senior management desk, they addressed the issue. While we claimed for the loss for the delay and the mental agony we have to undergo, we were given simple apology email from the senior management desk stating that there is no direct loss for the delay. Inspite they sent a sovenior/gift to our place to pacify us .

We want to reply on the two issues:

1. is a delay for 180days to address a issue justified by the law of land?
2. Will ICICI return the document have we not paid the EMI s for 180days.
3. Moreover in the month of July 2010 they have misused the ECS for making deductions twice for the wrong accounting procedure which is well reflected in the statement of Accounts
4. The arrogance with which they have handled the issue to create mental agony and tension
5. Financial loss for the value of document which could have utilised better by us.
Hope the law of land with give us a fair reply
regards
s. prasanna venkatesan
9884079149

Hi,

We regret the problem caused to you. We have made a note of your loan account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team