Hi,
I live in Kolkata, India and have taken ICICI floating home loan in June 2007 @ 11.25%. After increasing couple of times and decreasing thereafter I am unfortunately paying the same high interest rate 11.25%. However the present interest rate is 8.25 - 8.5% for new customers. Couple of days back I called customer care to know if there is any way to reduce the interest rate. They told paying .552% of the outstanding amount I can change the interest rate down to 8.5%. Yesterday, I went to the Saltlake Sector 1 Branch at 2 p.m. where I was told that I need to sign an agreement on 30 rupees stamp paper for the same. Moreover I was advised to come on 1st June as they were not able to print the agreement due to some technical issue. After buying the stamp paper at 3 p.m. I called them up and reminded to send the agreement doc to my email id.
I decided to visit the branch once again today morning as they didn't send the document yet. When I went there at 9 a.m. they promised to give me a ring later today when it would be convenient to do the formalities. After going back to office I waited until 12pm and again ring them back to remind once again when they again promised to get back shortly. I received a call around 12.30pm from them when they told the offer was valid till 30th June only.
Now, I want to know if I have missed the offer whose fault was this? and who should be penalised? Moreover, to avail interest rate same as the new customer do we really need to wait for some OFFER? I am really gutted after receiving such service from one of the finest bank in India. Please suggest what I can do to decrease the interest rate?
Regards,
Rajat
das.rajat@yahoo.com
9062014463




Reply With Quote

Bookmarks