Respected SIR / MADAM

Myself SANDEEP GROVER resident of B-2/ 174, Paschim Vihar, New Delhi- 63.

I have to make a complaint against STANDARD CHARTERED BANK.

I had availed the loan from the bank on august 2003. At that time it was 6.5% on home loan and 7.5% on home saver. I had choose home saver a/c. after that they increased my rate of interest and bring it to 14.5 %( approx.) Without putting any thing in my knowledge. When I came to know then I talked to them and asked for low rate of interest but they refused. Then, I decided to swift my loan a/c to another bank.
I asked for fore closer letter from them, after that they told me they can reduce my rate of interest. They offered me 11.5% but I refused as I was getting 8% rate of interest from State bank of Patiala.

In all this year, I had paid all EMI regularly.

It was in the month of April 2009 when I asked for fore closer letter. Now they don’t give fore closer letter. When I insist for 4-5 times and send many mail then they gave me a fore closer letter in the month of august adding 2.5% on balance loan amount for pre closer. This circular was passed in month of august itself. Then I talked to the manager in Punjabi bagh branch and then they removed the charges. As I had applied for fore closer letter in the month of April.

The amount which I had to pay was on the basis of august EMI clearance.

I received a pre closer letter from them on 29th august 2009 and by draft on 2nd September 2009 I paid the loan amount. Then, I received a statement in which they had included EMI for the month of September. When I asked them, why they had added the EMI for the month of September when it’s clearly written on letter that the amount is to be paid by me is on the basis of august EMI clearing.

They told me because I had made a payment on 19th September but when I showed the receipt in which they had received the payment on 2nd September they don’t had any answer. They replied that they have to ask there senior. But till today they didn’t replied me. More than 50 times I had visited there Punjabi bagh branch but even then they didn’t replied back.

When I said if they don’t give me the answer then I have to go to consumer court. They said if I go to consumer court then they will put my name in the cibil and no other bank will entertain you.

Is this the way they the MNC bank will treat us?
They have the right to take money without any reason?
Are MNC bank will earn money in this way from Indians?
Now, you tell me what should I do?
What the solution for this.

With Regards

SANDEEP GROVER