Hi, this is in reference with the loan i have applied one and half month ago.i recieved a call from a girl name "Shweta" and a guy name Rakesh from RBS. She gave me relevant information regarding the loan and the installment amount that i have to pay each month and eventually i agreed to go for the loan as i was in need too. After few days, i recieved verification calls and i finally gave all the requisite documents to the guy who told me that he is from RBS. I was told that i have to pay Rs.20,000/- for a life insurance from reliance pvt ltd. i agreed because they told me my loan would not get sanctioned if i dont go for the insurance, though i didnt require any life insurance as i already have with other banks but the money got deducted from my account. After few days, i received the kit from Reliance Pvt Ltd and then a guy from RBS name Ajay Singh from Rohini branch (New Delhi) called me confirming if i got the kit or not.Till now i was okey as i was looking forward to the loan and Mr.Singh gave me assurance ample times that my loan has been sanctioned.Finally he gave me a date of 9 Oct,2011 saying the loan amount would be transffered into my HDFC account.I gave him my account details and he confirmed about the dates too.After that, only i had to call the bank (+91 01164613448,01164640465,01164674745) and i didnt get any information from anyone. I have already shown and explained my urgency to Mr.Singh but i have been fooled big time by RBS. The dates are being postponing from 9th to 12th, then to 16th and now 24th oct and no one is receiving my calls too including Mr.Ajay Singh as i tried calling him on his cell number too.I pity myself now why i have trusted RBS as it put me in more debt now.I can't even cancel the life Insurance because its more than 15 days(as per there rules and regulation).Kindly look into this matter and stop fooling people like me. I will write to consumer complaint too if nothing is being done from the team.