my self has been applied for new i 10 car by hdfc ashram road branch buy maulik on 17th,june,2010. we are commited on blank paper for interest rate and discounts for the same. and i have passed 11000/-Rs. cheque to him on the name of sharma hyundai pvt. ltd. still 3rd of july,2010 he had accepted the papers for the same.on day of 4th july,he calls me and tells i cant provide you car because of interest rate has been increses also u provide me latter for cancellation of car to sharma hyundai for get cheque back.i had tell him i am not going to give because of i had not cancel the deal bank should provide a latter for the same. also i had tell him you are commited to me so have to provide a car with same deal on 17th july,2010.he telling he cant for which i have applied to consumer cell of hdfc bank by mail.on 13th of july,they calls me and telling me that a higher authority decision to change a rate.my thing is if higher authority changes rate so you are commited with me on 17 th of june,2010 at that time where is higher authority? also i asked that give me latter for the same that dew to reason of increse rate of interest we cant provide you car on older rate. the guy on call tell me we are not authorised to give such latter and also tells me that your file has been not loged in so you are not customer of bank so we cant provide you any latter.so such big bank also steps back and changes on sudden calls mine que. to that guy if all done by higher authority why you doing job?he didnt reply............

Dear Customer,

We would need a few additional details to investigate your complaint further - request you to write in to us at talktous@hdfcbank.com with your account number, contact details and the reference id TTU00074013072010. As soon as we receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank