Dear Sir/Madam,

I am using your ATM Debit Card since past 2 years provided by my company namely Knowledge Works Global Limited. You have been providing wonderful uninterrupted services to all the customers however I am afraid to tell that I am not satisfied with your service.

I had withdrawn amt. of Rs.2000 from ICICI ATM bank on 5th June, 2010. The amount didn't got withdrawn but the same was deducted from my savings account. Also, the payslip didn't came out as the ATM machine was not working properly. I didn't knew if the machine was working. Again, I tried to withdraw the same amount of money from another ATM machine and this time the amount was withdrawn but the slip was didn't came out as there was some problem with the ATM machine.

When I checked the balance, a sum of extra Rs. 2000 was deducted from my savings account. The security guard of ICICI ATM bank told me and others whose amt. was deducted but now withdrawn told us to submit the complaint from at nearest ICICI bank. I couldn't submit the form as I was moving out of town to attend my friend's wedding and the ICICI bank was also closed at around 06.00 PM IST. I did called SBI customer care on 5th June, 2010 and I was assured that the amount will be credited to my account however this didn't happened.

Again, when I checked the balance today (14th June, 2010) the amount has still not been credited. I did called customer care again and the executive told me to provide the transaction details. Can you tell me how can I get the transaction details when the slip was not printed out due to non working of ATM machine. Also, please tell me at which bank (SBI or ICICI) should I complaint this about the transaction details..?

Below are my details for your reference: -

Name:- Umesh Jhilmit Vishwakarma
Age/***:- 26/Male
Birth Date:- 20th June, 19894.
Address: - 7/New Malwa Chawl, Mukteshwar Ashram Road/Shilpi Road, Opp I.I.T. Marked, Powai Mumbai - 400 076.
Landmark :- Hiranandani Gardens, Powai.
Type of Account:- Savings A/C
Contact No.: (+91) 9833 628 723
Amount Withdrawn: - Rs.2000
Disputed Amount:-Rs. 2000

Please let me know when the amount (Rs.2000) will be credited to my account.

Do not hesitate to contact me with any questions.

Regards,
Umesh

Hi Umesh,

As per our discussion please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by Umesh

Dear Sir/Madam,

I am using your ATM Debit Card since past 2 years provided by my company namely Knowledge Works Global Limited. You have been providing wonderful uninterrupted services to all the customers however I am afraid to tell that I am not satisfied with your service.

I had withdrawn amt. of Rs.2000 from ICICI ATM bank on 5th June, 2010. The amount didn't got withdrawn but the same was deducted from my savings account. Also, the payslip didn't came out as the ATM machine was not working properly. I didn't knew if the machine was working. Again, I tried to withdraw the same amount of money from another ATM machine and this time the amount was withdrawn but the slip was didn't came out as there was some problem with the ATM machine.

When I checked the balance, a sum of extra Rs. 2000 was deducted from my savings account. The security guard of ICICI ATM bank told me and others whose amt. was deducted but now withdrawn told us to submit the complaint from at nearest ICICI bank. I couldn't submit the form as I was moving out of town to attend my friend's wedding and the ICICI bank was also closed at around 06.00 PM IST. I did called SBI customer care on 5th June, 2010 and I was assured that the amount will be credited to my account however this didn't happened.

Again, when I checked the balance today (14th June, 2010) the amount has still not been credited. I did called customer care again and the executive told me to provide the transaction details. Can you tell me how can I get the transaction details when the slip was not printed out due to non working of ATM machine. Also, please tell me at which bank (SBI or ICICI) should I complaint this about the transaction details..?

Below are my details for your reference: -

Name:- Umesh Jhilmit Vishwakarma
Age/***:- 26/Male
Birth Date:- 20th June, 19894.
Address: - 7/New Malwa Chawl, Mukteshwar Ashram Road/Shilpi Road, Opp I.I.T. Marked, Powai Mumbai - 400 076.
Landmark :- Hiranandani Gardens, Powai.
Type of Account:- Savings A/C
Contact No.: (+91) 9833 628 723
Amount Withdrawn: - Rs.2000
Disputed Amount:-Rs. 2000

Please let me know when the amount (Rs.2000) will be credited to my account.

Do not hesitate to contact me with any questions.

Regards,
Umesh