I am customer of HDFC Bank since 2007-08. To my surprise today i.e, on 02.050.2010, when I checked my SB account of NARNOUL Branch, HARYANA, there was a deduction of Rs 827.25 and Rs. 58.92 towards ' AQB SER CHGS INC ST & CESS for OCT- DEC 2009 and JAN-MARCH 2010 respectively. Moreover, Rs. 551.50 was deducted towards “DP ANNUAL MAINTCHGS TAX&CESS and Rs. 500.00 towards DEBIT CARD ANNUAL FEE, ultimately making my balance as NIL on 14th April 2010. What is this AQB charges and other charges and how the bank can deduct these charges without any prior information and warning to me? I am hearing this first time? Why this is being deducted? A customer keeps his account in a bank for saving his money with interest paid on it but here, HDFC doing otherwise by illegally deducting amount from my account and making it NIL balance. How a bank can do all this as per his will?
So, I request to remit the HDFC bank to remit the above amount immediately or else I will be forced to take action and close all my SB Accolunt kept at HDFC bank.

SATYA PRAKASH SHARMA
SAVING ACCOUNT NUMBER : 06231530001890 NARNOUL BRANCH, HARYANA
E-mail ID : Sharma_sp72@yahoo.com
Mob. No. +91-9805876077

Originally Posted by sharma_sp72

I am customer of HDFC Bank since 2007-08. To my surprise today i.e, on 02.050.2010, when I checked my SB account of NARNOUL Branch, HARYANA, there was a deduction of Rs 827.25 and Rs. 58.92 towards ' AQB SER CHGS INC ST & CESS for OCT- DEC 2009 and JAN-MARCH 2010 respectively. Moreover, Rs. 551.50 was deducted towards “DP ANNUAL MAINTCHGS TAX&CESS and Rs. 500.00 towards DEBIT CARD ANNUAL FEE, ultimately making my balance as NIL on 14th April 2010. What is this AQB charges and other charges and how the bank can deduct these charges without any prior information and warning to me? I am hearing this first time? Why this is being deducted? A customer keeps his account in a bank for saving his money with interest paid on it but here, HDFC doing otherwise by illegally deducting amount from my account and making it NIL balance. How a bank can do all this as per his will?
So, I request to remit the HDFC bank to remit the above amount immediately or else I will be forced to take action and close all my SB Accolunt kept at HDFC bank.

SATYA PRAKASH SHARMA
SAVING ACCOUNT NUMBER : 06231530001890 NARNOUL BRANCH, HARYANA
E-mail ID : Sharma_sp72@yahoo.com
Mob. No. +91-9805876077

Dear Mr Sharma,

All charges levied by the Bank are in line with the fee schedule published on our website. If you would like further clarification on these charges, request you to write to us at talktous@hdfcbank.com with the id TTU00029603052010 mentioned in the subject line of your mail. Please also mention your account number and contact details in the mail. As soon as we receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank

hello,.....i am a saving account customer of hdfc since jan,2006....... my savings balance limit was 5000rs....... recently, i received a msg from bank tht according to some new rules...... the limit is shifted to 10000rs...... and that a subsequent cheque should be submitted within 15days..........

i promptly submitted a cheque in around 8-9days from receining message...... and now when i checked my balance,....i see a deduction of 827rs against AQB SER CHGS INC ST & CESS APR-JUN2010..... what is this????????

i am angry and waiting for monday to have a nice fight at bank!!!!!! hdfc sucks!!!! and im planning to close my account...... they dnt even have the coutesy to notify that thy are deducting money on such grounds!!!! this is another bank policy to extract money from its fellow customers!!!!!!

Originally Posted by Unregistered

hello,.....i am a saving account customer of hdfc since jan,2006....... my savings balance limit was 5000rs....... recently, i received a msg from bank tht according to some new rules...... the limit is shifted to 10000rs...... and that a subsequent cheque should be submitted within 15days..........

i promptly submitted a cheque in around 8-9days from receining message...... and now when i checked my balance,....i see a deduction of 827rs against AQB SER CHGS INC ST & CESS APR-JUN2010..... what is this????????

i am angry and waiting for monday to have a nice fight at bank!!!!!! hdfc sucks!!!! and im planning to close my account...... they dnt even have the coutesy to notify that thy are deducting money on such grounds!!!! this is another bank policy to extract money from its fellow customers!!!!!!

Priyanka Hadole
email: priyankahadole7@gmail.com

Originally Posted by Unregistered

Priyanka Hadole
email: priyankahadole7@gmail.com

Dear Ms Hadole,

We would need a few additional details from you to be able to investigate this matter further – request you to write to us at talktous@hdfcbank.com with your account number, the cheque number, date of deposit and the exact amount that the cheque was made out for. Request you to also include the reference id TTU00073312072010 in your mail. As soon as we receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank

Banks dont have any responsibility ? to check that their customers are properly communicated.
Ofcourse it was mentioned on site and statement, but a single phone call which costs less than half a rupee, would have saved 827 rs for me

great service by HDFC,
infact every bank, its all part of their business friends ,

this is just small example how they care about their customers

Even I am facing the same problem.. closing my account finally!!
HDFC SUCKS
PLEASE NEVER OPEN AN ACCOUNT WITH THIS BANK!!

This being a whiner's forum, I have something to whine about too. HDFC was introduced to me by a friend manager who meticulously explained to me about a nice Gold Debit card with free insurance cover of Rs.2 lakhs and shit like that which everyone might say when they penetrate a market for the first time.

Now heaven only knows if the insurance and the gold card bull is still alive with regular savings accounts like mine, but looking into HDFC's website this feature seems to be a benefit only with the Savings Max scheme.
Does it still apply for us in regular Savings schemes way back from 2007-08?? because if it doesn't then that will be a breach of contract wouldn't it which HDFC prolly doesn't give a f**k anyway.

I was not given prior notice about the AQB being raised to Rs.10000 from Rs.5000 and about these new stupid fees of Rs.62 everytime I transact online even with my AQB maintained. The new rules about a charge for more than 5 cash deposits blah blah blah and all that were not even communicated to me and if I know the law correctly, "fair warning" and "prior notice" was not made by the bank, which is otherwise imperative.

Perhaps the bank hopes to capitalise on customer's ignorance, which is make new rules, don;t let customers know about them and f**k them so hard with fees and fines that they can spend the next few months and days shuttling between bank, office/business and home just to get answers. Amused as HDFC might be about this whole circus, customers like myself are full of rage because we don;t have time to run around and ask questions much less have the time or money to seek legal recourse.

Then there is this sweet talking b*tch at the front desk who smirks whenever I enter the bank premises, as if to gracefully welcome my getting effed in the a** by her bank so her HDFC bank could rape me more with these unknown fees that they cook up every other day or hour.

HDFC shouldn't be called a “Housing Development Finance Corporation” but rather a “Heaven to Dupe and F**k the Customer”

Period.

Regards,
A very very irate being f**ked in the a** customer.

PS:- Now that I have ended my catharsis, I'm sure Mr.Parekh or Kapoor would depute someone for a rejoinder on this with a ticket number. Well don't bother with taking up my complaints. There's a good ol saying that says "Old habits die hard" and if thugging a customer and hiding behind a politician's back is all that the likes of Parekh do for social clemency, then India is f**ked like everybody else, because my case may be solved only to open up in someone elses backyard.

i am also facing same problems with HDFC bank saving a/c

my mother's and also my saving account in HDFC bank from last 2 years.
bank 2 times debited AQB charges of (2 * 827.25) from mothers saving a/c in this month although current balance of a/c is nearly 8,000. when we open a/c they says required AQB balance is 5000 only. this balance never come in this period

but now they says your current AQB balance is 10,000 with effective from 1st April 2010 please maintain according to that.

when i says without any information how you can change AQB charges then says we inform at all ATM's and our bank.

but i & my mother never go any branch of HDFC & any ATM of hdfc bank then how this is possible.
if they have any fair policy for customer then they can send SMS to customer mobile,
send letter to customer postal address. but they not do this

Today its revised to 10000, tomorrow it could be Rs 20000 and so on… without any information ..... then what we can do ??????: confused:

so plz suggest me what i can do ....
plz help me ......


bank get huge amount of AQB charge from customer's.
if customer's compliant then HDFC bank may be change this policy other wise they get CRORES of rupees from indian customers


they use same policy which is used by "ANGRAGE" before azadi its called "LAGGAN"
bas tarika badal gaya he

so "WAKE UP INDIA"
"JAGGO JAAGO !!!!!!!!!!!! "
############# BE ALEART ###################


MANOJ KOGATA
BHILWARA (rajasthan)
311 001

Originally Posted by manoj_kogata

i am also facing same problems with HDFC bank saving a/c

my mother's and also my saving account in HDFC bank from last 2 years.
bank 2 times debited AQB charges of (2 * 827.25) from mothers saving a/c in this month although current balance of a/c is nearly 8,000. when we open a/c they says required AQB balance is 5000 only. this balance never come in this period

but now they says your current AQB balance is 10,000 with effective from 1st April 2010 please maintain according to that.

when i says without any information how you can change AQB charges then says we inform at all ATM's and our bank.

but i & my mother never go any branch of HDFC & any ATM of hdfc bank then how this is possible.
if they have any fair policy for customer then they can send SMS to customer mobile,
send letter to customer postal address. but they not do this

Today its revised to 10000, tomorrow it could be Rs 20000 and so on… without any information ..... then what we can do ??????: confused:

so plz suggest me what i can do ....
plz help me ......


bank get huge amount of AQB charge from customer's.
if customer's compliant then HDFC bank may be change this policy other wise they get CRORES of rupees from indian customers


they use same policy which is used by "ANGRAGE" before azadi its called "LAGGAN"
bas tarika badal gaya he

so "WAKE UP INDIA"
"JAGGO JAAGO !!!!!!!!!!!! "
############# BE ALEART ###################


MANOJ KOGATA
BHILWARA (rajasthan)
311 001

Dear Mr Kogata,

An intimation of the revision in minimum balance requirements and the applicable charges was published in individual account statements, as well as on our website. They are also published as part of the fee schedule on our website, and as such, cannot be waived off.

However, we recommend you contact the bank directly at talktous@hdfcbank.com, quoting your account number and the reference id TTU00122628102010, so we may look into your case in greater detail.

Regards, Customer Assistance, HDFC Bank

Originally Posted by manoj_kogata

i am also facing same problems with HDFC bank saving a/c

my mother's and also my saving account in HDFC bank from last 2 years.
bank 2 times debited AQB charges of (2 * 827.25) from mothers saving a/c in this month although current balance of a/c is nearly 8,000. when we open a/c they says required AQB balance is 5000 only. this balance never come in this period

but now they says your current AQB balance is 10,000 with effective from 1st April 2010 please maintain according to that.

when i says without any information how you can change AQB charges then says we inform at all ATM's and our bank.

but i & my mother never go any branch of HDFC & any ATM of hdfc bank then how this is possible.
if they have any fair policy for customer then they can send SMS to customer mobile,
send letter to customer postal address. but they not do this

Today its revised to 10000, tomorrow it could be Rs 20000 and so on… without any information ..... then what we can do ??????: confused:

so plz suggest me what i can do ....
plz help me ......


bank get huge amount of AQB charge from customer's.
if customer's compliant then HDFC bank may be change this policy other wise they get CRORES of rupees from indian customers


they use same policy which is used by "ANGRAGE" before azadi its called "LAGGAN"
bas tarika badal gaya he

so "WAKE UP INDIA"
"JAGGO JAAGO !!!!!!!!!!!! "
############# BE ALEART ###################


MANOJ KOGATA
BHILWARA (rajasthan)
311 001

Dear customer,

Just a reminder that we still have not heard from you. We request you contact the bank directly at talktous@hdfcbank.com, quoting your account number and the reference id TTU00122628102010, so we may look into your case in greater detail.

Regards, Customer Assistance, HDFC Bank

I just noticed that HDFC bank debited Rs 11030 from my account for AQB SER CHGS INC ST & CESS. This is nothing but cheating... People remove your money from HDFC bank account before they empty it. I see many people complaining about it..

Hi Freinds,
Please create an awareness by sending sms and emails to as many as possible about the charge of RS827.25 deducted by HDFC without any prior intimation to the customer via papers.

We can teach a lesson to this Bank by withdrawing all money from our own accounts and don't use that bank account anymore.

Please join your hands to help us.

thank u.

Originally Posted by sasikumar

Hi Freinds,
Please create an awareness by sending sms and emails to as many as possible about the charge of RS827.25 deducted by HDFC without any prior intimation to the customer via papers.

We can teach a lesson to this Bank by withdrawing all money from our own accounts and don't use that bank account anymore.

Please join your hands to help us.

thank u.

Dear customer,

We understand your concerns and would like to stress that your concerns are important to us. We would require a few additional details to look into your complaint. We request you to write to talktous@hdfcbank.com with your account details, contact details, and the reference number TTU000353408082011. We will respond once we receive this information.

Regards, Customer Assistance, HDFC Bank

Hi,

I have a account with HDFC bank and recently on 12 Oct 2011, 827.25 INR was debited from my account mentioning as AQB SER CHGS and other CHGS deduction. It is a zero balance account and how could they possibly deduct this amount???
When I asked the phonebanker I was been asked to travel to Bangalore Brach (where my account belongs to ) all the way from Pune and talk to the Branch Manager. What the hell does that mean. There is no point having your savings account with bank with such kind of service.

Suhas M.