Please note that I tried to remove RS. 5500/- cash and I received only RS.5100/- I received 8 notes of RS.500/- and 6 notes of RS.100/- In between RS.500/- notes there was 1 RS.100/- notes. That means instead of RS500/- note I received RS.100/- note. I received RS.400/- short. I called up your call centre twice only to get reply that the systems are down. I have submitted a written complaint at the Kalina Branch and I have an acknowledgement with me. I am not going to leave this matter. I will fight till this is solved. I am going to mark this to the MD and other top authorities.

I am Hariharan Iyer (husband of Michelle Mookan). Even I have faced this problem earlier with ICICI Bank ATM. But after lot of problems and disputes I got back my money. Rs. 400/- is not a big amount, but I am worried that if this would have happened while doing a big transaction, then I would have to beg for money as this is a salary account.

My details are as follows:

Account Number: 002601522068
Name of the Card holder: Michelle Mookan
Date of Transaction: 01/06/2010
City where transaction made: MUMBAI
Location where transaction made: KALINA
ATM ID: S1CW3861
(Available on the transaction slip)
Transaction Number: 9902
(Available on the transaction slip)
Reason for complaint: Less cash dispensed by ATM
Amount requested for withdrawal: Rs.5500/-
Amount received from ATM: Rs.5100/-
Mobile Number: 9930047401/9820304542
E-mail ID: mookanmichelle@gmail.com

Hi Hariharan,

We are sorry for to hear about the experience you faced at the ATM. We have made a note of your mobile number and will get back to you soon to resolve any further problems that you might have with us.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by mookanmichelle

Please note that I tried to remove RS. 5500/- cash and I received only RS.5100/- I received 8 notes of RS.500/- and 6 notes of RS.100/- In between RS.500/- notes there was 1 RS.100/- notes. That means instead of RS500/- note I received RS.100/- note. I received RS.400/- short. I called up your call centre twice only to get reply that the systems are down. I have submitted a written complaint at the Kalina Branch and I have an acknowledgement with me. I am not going to leave this matter. I will fight till this is solved. I am going to mark this to the MD and other top authorities.

I am Hariharan Iyer (husband of Michelle Mookan). Even I have faced this problem earlier with ICICI Bank ATM. But after lot of problems and disputes I got back my money. Rs. 400/- is not a big amount, but I am worried that if this would have happened while doing a big transaction, then I would have to beg for money as this is a salary account.

My details are as follows:

Account Number: 002601522068
Name of the Card holder: Michelle Mookan
Date of Transaction: 01/06/2010
City where transaction made: MUMBAI
Location where transaction made: KALINA
ATM ID: S1CW3861
(Available on the transaction slip)
Transaction Number: 9902
(Available on the transaction slip)
Reason for complaint: Less cash dispensed by ATM
Amount requested for withdrawal: Rs.5500/-
Amount received from ATM: Rs.5100/-
Mobile Number: 9930047401/9820304542
E-mail ID: mookanmichelle@gmail.com

hi,
I got the same issue on 28th july 2010.
I have bank account in ICICI and I tried to withdraw Rs 4500 from an ICICI ATM in Tidel Park Chennai.
I got only Rs 500. I raised a complaint. They closed the request saying the transaction was successful as per records. I called up the customer care thrice. They did take note of my mobile number but never turned up even once. I even contacted a nearest branch in Adyar. Didn't get any positive response. Kindly help how to proceed with this.
My mobile number is 9994161624

Hi,
Even I got the same problem.I tried to withdraw RS. 8000/- cash and I received only RS.7100/-
I received 6 notes of RS.1000/- , 1 note of 500/- and 6 notes of RS.100/- In between RS.1000/- notes there was 1 RS.100/- notes. That means instead of RS 1000/- note I received RS.100/- note. I received RS.900/- short. I called up my Bank call centre and submitted a complaint with Reuest No. 148031878 .
Pls update me the status.