Hi,

I have an account in ICICI bank, Account Id : 017701527170. & ICICI credit card too.
I deposited a cheques in ICICI bank ambattur, Chennai branch on 30th April 2010, and cheques details are mentioned below-
1) Cheque Number- 343369
2) Bank's name cheque belongs to- State Bank of India
3) Branch- S.B.I. Main Branch, Varanasi (U.P.)
4) Cheque Amount- Rs. 23910/-

Problem is ICICI bank doesn't have any update about that cheque because of this i am not able to make ICICI bank's Credit card.

Bank is not able to get the details of cheque but able to charge the fine for late paymeny and all, While it's bank's mistake only why I am not able to make credit card payment.

Apart from all this I have visited Ambattur branch 4-5 times and written many mails to ICICI customer care but all are worthless.

So can someone help me loggin a case in consumer court against ICICI bank.

Vikas S
09176864123

Originally Posted by vikassingh

Hi,

I have an account in ICICI bank, Account Id : 017701527170. & ICICI credit card too.
I deposited a cheques in ICICI bank ambattur, Chennai branch on 30th April 2010, and cheques details are mentioned below-
1) Cheque Number- 343369
2) Bank's name cheque belongs to- State Bank of India
3) Branch- S.B.I. Main Branch, Varanasi (U.P.)
4) Cheque Amount- Rs. 23910/-

Problem is ICICI bank doesn't have any update about that cheque because of this i am not able to make ICICI bank's Credit card.

Bank is not able to get the details of cheque but able to charge the fine for late paymeny and all, While it's bank's mistake only why I am not able to make credit card payment.

Apart from all this I have visited Ambattur branch 4-5 times and written many mails to ICICI customer care but all are worthless.

So can someone help me loggin a case in consumer court against ICICI bank.

Vikas S
09176864123

Hi Vikas,

We are sorry to hear about your problem. We assure you that the matter will be looked into. We have made a note of your contact details and will be getting in touch with you in order to address the issue.

Regards,
ICICI Bank Customer Service Team.

Hi,

I have been assured many times from your branch and customer care but nothing happend so far.I can tell you the names also who promissed to resolve my issue but never turned up (B.Swarna latha,Shirisha Padmini,G Vamshi,Dinesh Mishra and Mr. Tejas from Ambattue branch).
I have few SR numbers too like- SR141506709,SR142014205.
I have long mail-chain with your customer care, what i have mentioned at end of this mail.

Now tell me having an account in ICICI bank is crime,sin or what ? Why would I like to have an account with you.Anyways just get my cheque cleared and wave off all the late payment from credit card.
After clearing cheque and waving off late payment charges and other extra charges tell me the amount i need to pay.
I don't want to have any account or CC in ICICI bank.

TRAIL MAIL WITH CUSTOMER CARE IS MENTIONED BELOW-


Hi,

According to your mail it seems like you people are fully dependent on SBI then how do commite any time frame(like 7 days or 21 days) for clearing of cheque ?
What if SBI doesn't update you by 4th June ?
If their is any follow up procedure ? If yes then why didn't you initiate it earlier ?


Regards

Vikas S


-----Reply Separator-------Dear Mr. Singh,

Please note that the cheque has been sent for the clearance, we didn't receive credit from SBI Varanasi.

The letter send to Varanasi branch, we are following with Varanasi branch for credit, we will reply you with the status by June 04,2010.

Sincerely,

B.Swarna latha
Account Manager
ICICI Bank Limited




-----Original Message-----

Hi,

It doesn't sound good to say but your apologies and my petience are not going to solve my problem, i have been assured many times that it will be solved in 2 working day but hao many two working days ?

In trail mail you can see the people who are just trying to pass the ball that's it.

And i am very sure next someone else will pop up with some new excuse and I will be helpless once again.

So can you give me any contact of your escalation department or i woudn't have option rather contacting consumer court or writing about your services in forums.


Vikas
9176864123


-----Reply Separator-------Dear Mr. Singh,

We have been unable to process your request by the committed date due to some unforeseen circumstances. We realize that we have caused you inconvenience, and request you to accept our apologies.

We assure you that we will reply to your query by May 28, 2010 working days.

Your continuous cooperation and patience is sincerely appreciated and we will try our best to resolve the issue at the earliest.

Sincerely,

Shirisha Padmini
Account Manager
ICICI Bank limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."



-----Original Message-----
From: 513311779@infinity.icicibank.co.in (513311779@infinity.icicibank.co.in)
Date: Friday, May 21, 2010 04:54 PM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Subject: RE: Cheque Related Queries

Hi,

Please refer the condinition below which was given by you-

3. The clearance of an outstation non-ICICI Bank cheque:
a) If an ICICI Bank branch is located where the outstation non-ICICI Bank cheque is payable, the cheque deposited will be credited to the account within 7 working days from the date it had been presented for payment.

FOR YOUR KIND INFORMATION I THOUGHT TO LET YOU KNOW YOU HAVE A BRANCH IN SIGRA,VARANASI(U.P), AND I DEPOSITED MY CHEQUE ON 30 APRIL 2010.

I am not able to figure out what calender are you following to calculate 7 working days.

You have asked some details of cheque, So please go through the trial mail, and see i have already given all information.

And most stupid thing you are asking for my contact number while your customer care executive has already called me.

Putting all together it's my bad luck so i got my account payee cheque which belongs to my unlucky ICICI bank account.

Vikas
09176864123


-----Reply Separator-------Dear Mr. Singh,
1. An ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 1 working day.
ICICI Bank drop box or ATM drop box will be credited to the account within 2 working days.
2. A local non-ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 3 working days.
ICICI Bank drop box or ATM drop box will be credited to the account within 4 working days.
3. The clearance of an outstation non-ICICI Bank cheque:
a) If an ICICI Bank branch is located where the outstation non-ICICI Bank cheque is payable, the cheque deposited will be credited to the account within 7 working days from the date it had been presented for payment.
b) If the ICICI Bank branch is not located where the outstation non-ICICI Bank cheque is payable, the outstation non-ICICI Bank cheque deposited will be credited to the account within 21 working days from the date of deposit.
If the trameframe is crossed, we request you to provide with the details to assist you further.

We request you to provide us these details to assist you:

* Cheque date

* Whether deposited in the branch or ATM

* Whether debited from the issuer's account or not

* Place where the cheque is payable

* Local or outstation cheque

* Your contact number
Sincerely,

G Vamshi
Account Manager
ICICI Bank limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


-----Original Message-----
Subject: Cheque Related Queries

Branch Id : 0177 Account Id : 017701527170
Hi,

I deposited a cheques in your ambattur, Chennai branch on 30th April 2010, and cheques details are mentioned below-
1) Cheque Number- 343369
2) Bank's name cheque belongs to- State Bank of India
3) Branch- S.B.I. Main Branch, Varanasi (U.P.)
4) Cheque Amount- Rs. 23910/-

Can you people tell me how much time will it take in clearing or there is any issue ?

Regards

Vikas
09176864123

Originally Posted by vikassingh

Hi,

I have been assured many times from your branch and customer care but nothing happend so far.I can tell you the names also who promissed to resolve my issue but never turned up (B.Swarna latha,Shirisha Padmini,G Vamshi,Dinesh Mishra and Mr. Tejas from Ambattue branch).
I have few SR numbers too like- SR141506709,SR142014205.
I have long mail-chain with your customer care, what i have mentioned at end of this mail.

Now tell me having an account in ICICI bank is crime,sin or what ? Why would I like to have an account with you.Anyways just get my cheque cleared and wave off all the late payment from credit card.
After clearing cheque and waving off late payment charges and other extra charges tell me the amount i need to pay.
I don't want to have any account or CC in ICICI bank.

TRAIL MAIL WITH CUSTOMER CARE IS MENTIONED BELOW-


Hi,

According to your mail it seems like you people are fully dependent on SBI then how do commite any time frame(like 7 days or 21 days) for clearing of cheque ?
What if SBI doesn't update you by 4th June ?
If their is any follow up procedure ? If yes then why didn't you initiate it earlier ?


Regards

Vikas S


-----Reply Separator-------Dear Mr. Singh,

Please note that the cheque has been sent for the clearance, we didn't receive credit from SBI Varanasi.

The letter send to Varanasi branch, we are following with Varanasi branch for credit, we will reply you with the status by June 04,2010.

Sincerely,

B.Swarna latha
Account Manager
ICICI Bank Limited




-----Original Message-----

Hi,

It doesn't sound good to say but your apologies and my petience are not going to solve my problem, i have been assured many times that it will be solved in 2 working day but hao many two working days ?

In trail mail you can see the people who are just trying to pass the ball that's it.

And i am very sure next someone else will pop up with some new excuse and I will be helpless once again.

So can you give me any contact of your escalation department or i woudn't have option rather contacting consumer court or writing about your services in forums.


Vikas
9176864123


-----Reply Separator-------Dear Mr. Singh,

We have been unable to process your request by the committed date due to some unforeseen circumstances. We realize that we have caused you inconvenience, and request you to accept our apologies.

We assure you that we will reply to your query by May 28, 2010 working days.

Your continuous cooperation and patience is sincerely appreciated and we will try our best to resolve the issue at the earliest.

Sincerely,

Shirisha Padmini
Account Manager
ICICI Bank limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."



-----Original Message-----
From: 513311779@infinity.icicibank.co.in (513311779@infinity.icicibank.co.in)
Date: Friday, May 21, 2010 04:54 PM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Subject: RE: Cheque Related Queries

Hi,

Please refer the condinition below which was given by you-

3. The clearance of an outstation non-ICICI Bank cheque:
a) If an ICICI Bank branch is located where the outstation non-ICICI Bank cheque is payable, the cheque deposited will be credited to the account within 7 working days from the date it had been presented for payment.

FOR YOUR KIND INFORMATION I THOUGHT TO LET YOU KNOW YOU HAVE A BRANCH IN SIGRA,VARANASI(U.P), AND I DEPOSITED MY CHEQUE ON 30 APRIL 2010.

I am not able to figure out what calender are you following to calculate 7 working days.

You have asked some details of cheque, So please go through the trial mail, and see i have already given all information.

And most stupid thing you are asking for my contact number while your customer care executive has already called me.

Putting all together it's my bad luck so i got my account payee cheque which belongs to my unlucky ICICI bank account.

Vikas
09176864123


-----Reply Separator-------Dear Mr. Singh,
1. An ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 1 working day.
ICICI Bank drop box or ATM drop box will be credited to the account within 2 working days.
2. A local non-ICICI Bank cheque deposited in:
ICICI Bank branch across the counter will be credited to the account within 3 working days.
ICICI Bank drop box or ATM drop box will be credited to the account within 4 working days.
3. The clearance of an outstation non-ICICI Bank cheque:
a) If an ICICI Bank branch is located where the outstation non-ICICI Bank cheque is payable, the cheque deposited will be credited to the account within 7 working days from the date it had been presented for payment.
b) If the ICICI Bank branch is not located where the outstation non-ICICI Bank cheque is payable, the outstation non-ICICI Bank cheque deposited will be credited to the account within 21 working days from the date of deposit.
If the trameframe is crossed, we request you to provide with the details to assist you further.

We request you to provide us these details to assist you:

* Cheque date

* Whether deposited in the branch or ATM

* Whether debited from the issuer's account or not

* Place where the cheque is payable

* Local or outstation cheque

* Your contact number
Sincerely,

G Vamshi
Account Manager
ICICI Bank limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


-----Original Message-----
Subject: Cheque Related Queries

Branch Id : 0177 Account Id : 017701527170
Hi,

I deposited a cheques in your ambattur, Chennai branch on 30th April 2010, and cheques details are mentioned below-
1) Cheque Number- 343369
2) Bank's name cheque belongs to- State Bank of India
3) Branch- S.B.I. Main Branch, Varanasi (U.P.)
4) Cheque Amount- Rs. 23910/-

Can you people tell me how much time will it take in clearing or there is any issue ?

Regards

Vikas
09176864123

No satisfactory responce yet.................

I am having credit card with ICICI bank, from past 2 months I have faced issues related to payment
for some reason they have removed the drop box from the ATM's and they do not have the curtsy to inform
customers about the change, and the cheque I had dropped took 15 days to clear and I have been penalized with late payment fee and interest on the top, again this month I had deposited the cheques in a drop box
which is not cleared even after one week, this is one of the worst kind of bank service I have seen, I would advise people to not to have any kind of relationship with ICICI, I will be cancelling all my ICICI Credit cards, Insurance at the earliest.

Regards,
arunearth@yahoo.com

I am having credit card with ICICI bank, from past 2 months I have faced issues related to payment
for some reason they have removed the drop box from the ATM's and they do not have the curtsy to inform
customers about the change, and the cheque I had dropped took 15 days to clear and I have been penalized with late payment fee and interest on the top, again this month I had deposited the cheques in a drop box
which is not cleared even after one week, this is one of the worst kind of bank service I have seen, I would advise people to not to have any kind of relationship with ICICI, I will be cancelling all my ICICI Credit cards, Insurance at the earliest.

Regards,
arunearth@yahoo.com

Hi Sir,

I have deposited my chequa in your ICICI Bank ATM
G-20/21 Krishna Apra Building P-3 Sector 18 Noida.
That chequa is from standard chardted bank and
chequa number is 317082 and amount is 11500 RS.
My account is 030501517137 which is in Salt lake
kolkata(W.B.). Issue is that chequa is not cleared
even yet. I tried in ICICI bank sector 12 But could
not get proper response. Then I moved to Sector 10
Noida I got same response from there.

Yesterday I went to same ATM and found that
Nobody has gone to collect the chequa there.
There is no guard there. On that chequa box
room some building maintenance work is going on.
I talked to labour he told me Nobody has come to
colect the chequa.

I think this is huge mistake of ICICI management
a lot of customer is suffering badly.

Please arrange to collect the chequa from
this address ATM.

ICICI Bank ATM
G-20/21 Krishna Apra Building P-3 Sector 18 Noida

Thanks
Anand

Hi,
I am Jagadeesh, dropped check in cunnigham road branch on sep 30th. till now its not cleared. 4 working days over, still there check is not cleared. wheras in citi within a day another check got cleared. very poor service. dropped several complaints, no replies for any of complaints.Feeling very worst service.