Dear Team,

I need clarification for this issue:

I am a CITI bank account holder,I tried to withdraw the money Rs 10000 from
ANDHRA BANK ATM Near Secunderabad railway station (Ranga reddy Dist, Andhra
Pradesh) on 09-Dec-2011 around 07.57pm with record no: 4187 . The amount
which I received was Rs.7000 and no cash was dispenser or stuck in the
machine except Rs 7000 (6 Denominations of Rs.1000 and 10 Hundreds rupee
Notes), i tried agian but i endup with same error. I thought some network
issue or technical difficuly with the machine .As I have seen many issues in
the past and every time I looked at the ATM centre it always an Issue and
most of the time it was closed with a Board outside not working.However due
to urgency I have opt for an ATM which is very near to my house and tried
thrice after a declined transaction with TXN nos as 4188,4189,4190 but no go.
I then went ahead and tried a set of numbers present in the ATM centre to
contact the andhra bank and all the numbers were not available.So i went
ahead and contacted my Citi phone services and alarmed them about the
situation and they promised to give my own money in the next 24 hours saying
that the transaction was not done from an CITI bank ATM or else they would
have given an Instant credit,However after a long conversation they took my
complaint with Reference numbers as 5511123397 and 5511123404 with a worst
customer service note.

However the shocking incident was when I received a message on my mobile on 27/12/2011 saying a debit of -2951.35 was done which was told by the citi phone officer saying investigation will take 7 business days and when tried to contact the citi phone services multiple times with valid informations and details of mine could not get connected to them.However when entered my credit card details was able to connect to them and get transffered to the Accounts department where i have to confirm the details once again and the resolution offered by the lady was the transaction was an invalid as told by me as they did not find any cash left in the ATM Box from where i had an invlaid transction also she says they have already done their task by giving a Temporary Credit(MY MONEY) as if they have done a favour or deed to give my own money.I also took pain of going to my branch office after a long night shift and spend 1 hour just to get to know the same information which was told over the phone and also had to write a request letter to them to get my own money. I was happy when I was given a REFERENCE NO 5511129340 when asked them.I was told to contact the ANDHRA BANK centre as the transaction was done through them.However left the office asking an email address to write for customer service complaints and queries.

I am feed up with the services as i cant let my hard earned money go in vain because of the problem with the machine and wrost customer service i have ever seen.Also these is the second incident which made me think before I am doing any more business with Citi bank.Im worried about my money as the money which i got was for my brothers fees and I had to borrow it to pay it. Please do needful at the earliest.

Name: Kauriya Abhijit Prakash
A/c no: 5242006552
Bank: CITI BANK (Begumpet Branch)
ATM: ANDHRA BANK ATM (Secunderabad)
Card No: 5081595518792700
My Mobile No: 09885412965.

With Regards,
Abhijit.K.