I, Mrs.Nagalakshmi Sankar, holder of Savings Bank Account in State Bank of India, National Institute of Health & Family Welfare Branch.

On 07/05/10 (Friday) I deposited my salary cheque for Rs.11,046/- by 3.30pm, expecting my home loan cheque dated 10/05/10 (Monday) , for Rs.8,365/-will be cleared without any problem. But due to some system failure on 08/05/10 (Saturday) the bank authorities didn't credit my salary to my account and also returned my home loan cheque on Monday in addition charged Rs.75/- as cheque returning charges.

For the negligence of work by my banker I am punished by loss of Rs.309/- (Rs.75/- cheque returning charges and Rs.234/- as over due charges by my home loan provider, IDBI, Bank).

On 10/05/10 itself I emailed complaint to SBI and they forwarded the same to Regional Incharge, SBI aand also to my bank on 13/05/10. The Regional Incharge once again forwarded the mail to my branch to take necessary action if the customer is correct.

I sent reminders to sort out this problem once again on 17/05/10 and 24/05/10 to the Regional Incharge, SBI and they forwarded my mail to my home branch manager (NIHFW) to revert the charges if the customer is correct.

Till today no action has been taken by Bank Mangaer, NIHFW Branch.

So, as I informed to the SBI, Regional Incharge I am submitting my complaint against SBI to revert the charges as well as to compensate for my mental agony and bad name created by SBI by dishonoring the Home Loan cheque.

Hello,

This is Vidhata Anesur, one of your customer with Loan No. 7780 would like to inform you that in the beginning the loan installment used to get deducted from my husband's account(Girish Anesur). After 1 month, I personally came to your bandra branch and filled an ECS form of replacing the loan installment account from my husband's account to my account. At that time, I Gave 5 of my cheques (Requested by the branch) to the bandra branch so that they would deduct it from my account. But since then those people have been irresponsible in their work. I dont see the installment getting deducted on time. I had to personally call them and remind them to deduct it. Since last 2-3 months, no installment has been deducted from my account inspite of sufficient balance in the account. It is their reponsibility to conatct me if they are facing any issues in the installment procedure, but i do not see this happening. It is me who keep on contacting them to deduct my installment on time. Whenever I call them, they reply me that they would call me immediately after checking the details, but till date i have never ever received their call. I am not going to pay any extra charges for which i m not prone.
Its been very frustating since the very first month. I am not happy with the service that they provide. Their should be some professionalism in what you do, no matter in which field you are.

I WOULD REQUEST YOU TO PLEASE LOOK INTO THIS MATTER AS SOON AS POSSIBLE AND REPLY ME WITH THE SAME.

WAITING FOR YOU REPLY.

Regards,
Vidhata Anesur
9967003561.