Hi all,

I have never seen such gross violations of norms and regulations by any other bank.

1. First they placed a lien on my salary account without prior notice (the notice reached afetr the lien was placed).
2. They withdrew the entire balance without my consent or any advance notice.
3. The outstanding was against a credit card for which they were charging me about 4 times my principal amount.
4. Inspite of repeated reminders they did not send me any statements of my bill (I had shifted to a new city).

My HDFC customer id is 36244366

And please don't use that standard template for the response. I am in touch with Ms Archita Biswas (supposedly HDFC Bank's Legal Advisor) over phone and Rajeswari Jayasekar (AVP, Service Quality) over emails. But nothing has happened. On top of that I am left without cash, no receipts for the withdrawals by HDFC credit cards deptt,

I don't know exactly how many norms they have violated. And I want to sue them. But I don't know whether to take them to the criminal court for fraud, or to the banking ombudsman for procedural complaints.

Someone please guide me!

Originally Posted by Anirc

Hi all,

I have never seen such gross violations of norms and regulations by any other bank.

1. First they placed a lien on my salary account without prior notice (the notice reached afetr the lien was placed).
2. They withdrew the entire balance without my consent or any advance notice.
3. The outstanding was against a credit card for which they were charging me about 4 times my principal amount.
4. Inspite of repeated reminders they did not send me any statements of my bill (I had shifted to a new city).

My HDFC customer id is 36244366

And please don't use that standard template for the response. I am in touch with Ms Archita Biswas (supposedly HDFC Bank's Legal Advisor) over phone and Rajeswari Jayasekar (AVP, Service Quality) over emails. But nothing has happened. On top of that I am left without cash, no receipts for the withdrawals by HDFC credit cards deptt,

I don't know exactly how many norms they have violated. And I want to sue them. But I don't know whether to take them to the criminal court for fraud, or to the banking ombudsman for procedural complaints.

Someone please guide me!

Dear customer,

We apologize for the prior lack of response from our Customer Service team – however, we are currently investigating your complaint and will be in touch with you shortly. We would also like to request you not to post sensitive information such as your Customer ID on a public forum, as this information is liable to be misused. Should you wish to follow-up with the bank on the status of your complaint, we request you to write to us directly at talktous@hdfcbank.com with the reference id TTU00111304102010.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Anirc

Hi all,

I have never seen such gross violations of norms and regulations by any other bank.

1. First they placed a lien on my salary account without prior notice (the notice reached afetr the lien was placed).
2. They withdrew the entire balance without my consent or any advance notice.
3. The outstanding was against a credit card for which they were charging me about 4 times my principal amount.
4. Inspite of repeated reminders they did not send me any statements of my bill (I had shifted to a new city).

My HDFC customer id is 36244366

And please don't use that standard template for the response. I am in touch with Ms Archita Biswas (supposedly HDFC Bank's Legal Advisor) over phone and Rajeswari Jayasekar (AVP, Service Quality) over emails. But nothing has happened. On top of that I am left without cash, no receipts for the withdrawals by HDFC credit cards deptt,

I don't know exactly how many norms they have violated. And I want to sue them. But I don't know whether to take them to the criminal court for fraud, or to the banking ombudsman for procedural complaints.

Someone please guide me!

Dear customer,

Just a reminder that we still haven't heard from you yet. We request you to write in to talktous@hdfcbank.com with the id TTU00111304102010, so we can help resolve your complaint at the earliest.

Regards, Customer Assistance, HDFC Bank