Dear Sir,
I am having a saving bank account with HDFC Bank Ltd., Meera Bag, Paschim Vihar, New Delhi (A/c:05811930001611) . On 12/11/2011, i was in need of money and i went to withdraw my money from HDFC Bank Branch, D Block, Vikas Puri, New Delhi using AT PAR CHEQUE issued by HDFC bank but the HDFC bank demanded Rs. 3.5 per thousand +ST for this service. These type of charges was not mentioned by HDFC bank during they offered account, HDFC bank committed that i can withdraw money from any branch in India.
When i visited to Home Branch of HDFC Bank, they told me that signature is not matching and they cannot give money. When i seen the signature in the record of HDFC Bank, it was same as on cheque, other customers also told the same to HDFC representative. I also shown my IDs (PAN CARD, Driving Licence) and even the ID provided by Ministry of Home Affairs, Government of India. After 2 hours discussion, they told, i think you are the same person and given money.
This process took more than 2.5 hours and i was not able to give the money to the person to whom I committed.
I am submitting complaint against HDFC Bank Limited for
1. Undisclosed/Hidden Charges for withdraw money from non-home branch.

2. Harassment of customer.

Requesting you to please take the appropriate action against them.

Regards
Pawan Kumar Tiwari
HDFC Bank A/c No.: 05811930001611

Originally Posted by 9910648515

Dear Sir,
I am having a saving bank account with HDFC Bank Ltd., Meera Bag, Paschim Vihar, New Delhi (A/c:05811930001611) . On 12/11/2011, i was in need of money and i went to withdraw my money from HDFC Bank Branch, D Block, Vikas Puri, New Delhi using AT PAR CHEQUE issued by HDFC bank but the HDFC bank demanded Rs. 3.5 per thousand +ST for this service. These type of charges was not mentioned by HDFC bank during they offered account, HDFC bank committed that i can withdraw money from any branch in India.
When i visited to Home Branch of HDFC Bank, they told me that signature is not matching and they cannot give money. When i seen the signature in the record of HDFC Bank, it was same as on cheque, other customers also told the same to HDFC representative. I also shown my IDs (PAN CARD, Driving Licence) and even the ID provided by Ministry of Home Affairs, Government of India. After 2 hours discussion, they told, i think you are the same person and given money.
This process took more than 2.5 hours and i was not able to give the money to the person to whom I committed.
I am submitting complaint against HDFC Bank Limited for
1. Undisclosed/Hidden Charges for withdraw money from non-home branch.

2. Harassment of customer.

Requesting you to please take the appropriate action against them.

Regards
Pawan Kumar Tiwari
HDFC Bank A/c No.: 05811930001611

Dear customer,

We regret the inconvenience and would like to assure that your concerns are important to us. We request you to write to talktous@hdfcbank.com with your account and contact details, details of the branch that you visited and the reference number TTU000386221112011. We will take this up with the concerned teams.

Regards, Customer Assistance, HDFC Bank