Hi,
I initiated a remittance with HDFC bank quickremit services. After 9 days they called me for KYC. I transferred the payment to remit in their account on the same day i started remittance.

Its now 10 days and they show status as "money awaited". The worst part of their services is they dont have any customer service call number (they just have email id to contact them for which they response in 48 working hours). I have been struggling to get this remittance done.

Its very frustrating and their services hell pathetic.
Please anyone can advise.

Dear Mr Customer,

We request you to contact Times of Money for your query as they will be able to assist you better. You may contact them toll free at 1-877-5584257 (for US customers only) or e-mail them at quickremit@timesofmoney.com

Regards, Customer Assistance, HDFC bank

I have transferred money from SGD 3 days back. Money not transferred yet and my money is already gone from my Singapore account. Not able to trace it. Pls let me know what number to call?

I have initiated my money transfer from Singapore to India. (SGD to INR)

Pls help.

Dear Customer,

We request you to write to us at talktous@hdfcbank.com along with the complaint id TTU00067003092010 and the details mentioned below:

-Name of Remitting Bank
-Our Correspondent Bank name and Swift code number through which you have routed the transfer
-Amount of Remittance
-Date of remittance
-Transaction Reference Number (if any)
-Beneficiary Account Number
-Beneficiary Account Name
-A copy of the Telegraphic Transfer instruction (MT103 format) which the remitting bank has provided to our correspondent bank

Regards, Customer Assistance, HDFC Bank

Dear Customer,

We request you to write to us at talktous@hdfcbank.com along with the complaint id TTU00067003092010 and the details mentioned below:

-Name of Remitting Bank
-Our Correspondent Bank name and Swift code number through which you have routed the transfer
-Amount of Remittance
-Date of remittance
-Transaction Reference Number (if any)
-Beneficiary Account Number
-Beneficiary Account Name
-A copy of the Telegraphic Transfer instruction (MT103 format) which the remitting bank has provided to our correspondent bank

Regards, Customer Assistance HDFC Bank

Remittance ref 1884897002 sent on 20 sep is not credited yet showing status as "Money Awaited" . Sent email to quickremit@timesofmoney.com.


This is first time using this incident makes me not to use your service anymore

Hi...I had transfered money from my Singapore DBS account to one ICICI account in India. I didn't mention QR000 before my reference number. Also the money from my DBS account already got remitted. my status in HDFC quick remit remains as "KYC". The pathetic part is there are no Call centre numbers to assist with this problem. HDFC bank is doing very bad in this perspective. I would like to know the status of my application. I had already mailed to quickremit@timesof money.com. Please assist

Dear customer,

We would need a few additional details to be able to trace your funds. Request you to write to talktous@hdfcbank.com with the reference id TTU00069908102010 and your name, your contact details and your HDFC Bank account number. A bank representative shall contact you shortly.

Regards, Customer Assistance, HDFC Bank

Dear customer,

Just a reminder that we still haven't heard from you. Request you to write to talktous@hdfcbank.com with the reference id TTU00069908102010 and your name, your contact details and your HDFC Bank account number.

Regards, Customer Assistance, HDFC Bank

Hi,

I received a call from HDFC that my beneficiary's contact number cannot be reached. So I went to find out the proper contact numbers and emailed to quickremit@timesofmoney.com as instructed.

However, until today, I still did not receive any update. My beneficiary told me he did not receive any calls. When I logged in to quickremit, I cannot edit the numbers in the address book anymore. Your website gives me the message "You are not approved for this functionality. ".

What's happening?

My remittance reference number is 1900534001.

Hi,

I have created a account 10 days back with the userId : reddynr. Its locked and I sent a mail to quickremit money transfer. They replied and ask me to send passport . I already sent that details. still I'm unable to access the account.

Please provide the customer care no to contact at least.

Reagrds,

Narendra

Dear Mr Narendra,

We request you to contact Times of Money for your query as they will be able to assist you better. You may contact them toll free at 1-877-5584257 (for US customers only) or e-mail them at quickremit@timesofmoney.com

Regards, Customer Assistance, HDFC Bank

Hi ,
I have transferred the money from Singapore on 15th Jan 2011 using the HDFC remittance but still the
money did not reach .It is showing the status as KYC pending . I dropped several mails precisely 8 to the quickremit@timesofmoney.com . After so many mails they responded that they will get back tome withing 48hours but till now nothing happened .
My Transaction ref no : 1921080001

I had a very similar experience with HDFC bank. I'm based in Singapore and was trying to get in touch with HDFC bank for 2 reasons. Firstly, to open an NRE savings account and also for a quickremit transaction. I had a very hard time finding some support person to talk to on phone (In the end it was some random number I pressed which got me there). So far I have been assured 5 times that someone will call me back but so far I got only 1 callback. I asked the person to call me again after some time as I was busy, but didn't get any call after that. I'm really tired of following up now and after reading all the experiences above I'm NOT going to remit my money through HDFC bank. It seems like a black hole to me...

Hi,
I made a remitance on 25/02/2011 in quickremit and made the transfer from localbank DBS to hdfc on the same date 25 Feb 2011.

But in the status it still shows Money waited.Wrote a mail to quickremit@timesofmoney.But no response.

This is the first time i am experiancing this and when i search here,saw a lot of similar situations.Need to think before in future.

Any advice/suggestion like contact no's or etc...

Thanks & Regards
siva

I recently initiated a transaction for a large sum on HDFC quick remit. A customer service agent was quick enough to call me the other day to verify if I initiated that transaction. I was in hope that if they are this quick my Money would safely reach India soon. But today I got the shock of my life when they tried to pull out the entire sum from my checking account where as my profile clearly states that its my savings account that is linked to quick remit. I was charged by the bank for overdraft!! The sad part is that i cannot reach their customer care number(877-558-4257) to enquire about this. No where in this world would be a customer care number which disconnects itself after saying "all agents are busy please try after sometime". And each time you call you get the same response. No where can I find any button to cancel the transaction now. Also if it is NRI services shouldn't they be operating during the timings when its our day.

I won't do transaction with HDFC Remit again!! This experience was good enough.
My transaction numbers - 1819878003
1819878002 (ironically both still shows transaction in clearing..may be they will try pulling the amount again from the right account)


Is there a way I can make this guys pay the amount deducted by my bank for overdraft?

why the hell you (HDFC remit) do not have any call centre where customer can call and ask their queries. Its very irritating and shame to you.there are many banks who are dedicated to provide the service as quick as possible but HDFC, they would not like to learn and would never learn from their competitors. They are simply pathetic, useless.

Hi, I had made a remittance on 5-apr-2011 whose reference number is REF number : 1767095012 but still the money has not been received by the beneficiary. Firstly for a week the status was money awaited and in the next week it is showing demand draft printed but nothing has happened. I don't have their contact number as well. If any one who is having their contact number please forward me to varunsood95@gmail.com

Any advice/suggestion like contact no's or etc...

Thanks & Regards
Varun

Dear customer,

Request you to kindly write to quickremit@timesofmoney.com which is a specialized cell to address your queries. Please contact Times of Money for your query as they will be able to assist you better. You may contact them toll free at 1-877-5584257 (for US customers only).

Regards, Customer Assistance, HDFC Bank

Dear customer,

Request you to kindly write to quickremit@timesofmoney.com which is a specialized cell to address your queries. Please contact Times of Money for your query as they will be able to assist you better. You may contact them toll free at 1-877-5584257 (for US customers only).

Regards, Customer Assistance, HDFC Bank

Dear

My account is locked and I did not get any mail when I clicked forgot password though it says I get one.

I do not know hwere to contact...

.









.

Guys,
Customer care is totally pathetic, Give me some number to call from UK or atleast some Number to call in India....

My problem is prolonging from more than a week and you guys have my money with you
not re transffered neither to my destination account

act fast guys
this mail system is actually not helping at all

thanks
vaidhyanathan

Dear Mr Vaidhyanathan,

Please contact Times of Money for your query as they will be able to assist you better. You may contact them toll free at 1-877-5584257 (for US customers only) or e mail them at quickremit@timesofmoney.com

Regards, Customer Assistance, HDFC Bank

Hi,

Can anybody suggest the contact number,
I initiated money from my DBS Account on 30June2011.
Here are the details.
Sender Name: Dileep Kumar Damarla,
TransactionRef No: QR0001877672009
Amount: SGD 4000/-
To Account: ICICI Bank, India

Quick response is highly appreciated. I logged a request to quickremit@timesofmoney.com but the reply is that in 48 hours, it is very annoying already waited 5 days and still it is 48 hours to wait.

Please assist and resolved the issue needed the money to be transfered in urgency.

YOUR QUICK RESPONSE IS HIGHLY APPRECIATED. THANKS!!!!

Dear customer,

Kindly refer to the link to know how long it takes the beneficiary a/c to receive the money.HDFC Bank. For all your queries, use any of one these convenient options:

Call toll free: 1-877-5584257
Email: Quickremit@hdfcbank.com / quickremit@timesofmoney.com

Regards, HDFC Bank Customer Care