Dear Sir/Madam,

User id anupam_sinha

Please help I have already transferred the amt SGD 1000 to HDFC using Bill Payment using the below code on 30Aug2011 but still its telling me as Money Awaited.
Details

Remittance Reference Number 1990698002
Date of Instruction 30/08/2011
Remitted Amount SGD 1,000
Mode of Payment Bill Payment
Tentative Destination Amount INR 37,800
(as per indicative rate at time of placing the Remittance order)
R2I Card Amount N.A.
Beneficiary's Nick Name Me
Beneficiary's Name Anupam Sinha
Beneficiary's Address Flat No E2 Bhagat Apts 121 Selimplur Road Kolkata 700031,
Kolkata - 700031,
West Bengal, India
Beneficiary's Phone 03324135506
Delivery Mode Account Credit
Delivery Details HDFC BANK a/c no - 01901610009951
Status of Remittance Request Money Awaited
Remittance Sub-Status N.A.
Remarks N.A.

Transaction History as per DBS

Transaction History ( as at 01 Sep 2011, 1:10 PM ) (Transaction Codes)
Date Code Reference No. Debit
(Withdrawal) Credit
(Deposit)
30 Aug 2011 BILL HDF -QR0001990698002 : I-BANK S$1,000.00
Total S$1,000.00 S$0.00


Kindly help and let me know if any details requiired.

Thanks and Regards
Anupam Sinha

With reference to the number above quoted, I have initiated funds from my bank (HSBC UK) on 29th of sept, through HDFC "quick" Remit, However it’s NOT yet delivered in my India bank account don't really know why is it taking such a long time??? I think I never use HDFC quick remit again if I am not convinced by their explanation. It’s so annoying that we don’t even have any customer care number to speak about issues of these kind, if we transfer money from UK, which is really the height of stupidity...!

Thanks
Rama

Originally Posted by anupam_sinha

Dear Sir/Madam,

User id anupam_sinha

Please help I have already transferred the amt SGD 1000 to HDFC using Bill Payment using the below code on 30Aug2011 but still its telling me as Money Awaited.
Details

Remittance Reference Number 1990698002
Date of Instruction 30/08/2011
Remitted Amount SGD 1,000
Mode of Payment Bill Payment
Tentative Destination Amount INR 37,800
(as per indicative rate at time of placing the Remittance order)
R2I Card Amount N.A.
Beneficiary's Nick Name Me
Beneficiary's Name Anupam Sinha
Beneficiary's Address Flat No E2 Bhagat Apts 121 Selimplur Road Kolkata 700031,
Kolkata - 700031,
West Bengal, India
Beneficiary's Phone 03324135506
Delivery Mode Account Credit
Delivery Details HDFC BANK a/c no - 01901610009951
Status of Remittance Request Money Awaited
Remittance Sub-Status N.A.
Remarks N.A.

Transaction History as per DBS

Transaction History ( as at 01 Sep 2011, 1:10 PM ) (Transaction Codes)
Date Code Reference No. Debit
(Withdrawal) Credit
(Deposit)
30 Aug 2011 BILL HDF -QR0001990698002 : I-BANK S$1,000.00
Total S$1,000.00 S$0.00


Kindly help and let me know if any details requiired.

Thanks and Regards
Anupam Sinha

Dear customer,

We request you to write to us at talktous@hdfcbank.com with reference number TTU000364405092011 and the following additional details to enable us to check the status of your remittance:

* Name of Remitting Bank
* Our Correspondent Bank name and Swift code number through which you have routed the transfer
* Amount of Remittance
* Date of remittance
* Transaction Reference Number (if any)
* Beneficiary Account Number
* Beneficiary Account Name
* A copy of the Telegraphic Transfer instruction (MT103 format) which the remitting bank has provided to our correspondent bank

Regards, Customer Assistance, HDFC Bank

Hi,

I have done a Quickremit from my SIngapore DBS account to my India Citibank account on Monday 24th Oct night 11:45PM.But till now its not reflecting to my account.

My Ref no is QR0001959324015.

Can anyone contact me and let me know the status.
My no. is +65-85253107.

Regards,
Prashant

Originally Posted by Unregistered

Hi,

I have done a Quickremit from my SIngapore DBS account to my India Citibank account on Monday 24th Oct night 11:45PM.But till now its not reflecting to my account.

My Ref no is QR0001959324015.

Can anyone contact me and let me know the status.
My no. is +65-85253107.

Regards,
Prashant

Dear Customer,

We want to stress that your concerns are important to us.Request you to write to talktous@hdfcbank.com with your contact number, complete complaint details and the reference id TTU000378028102011.once we receive this information our bank representative will look into your issue.

Regards, Customer Assistance, HDFC Bank

Originally Posted by HDFC Bank

Dear Customer,

We want to stress that your concerns are important to us.Request you to write to talktous@hdfcbank.com with your contact number, complete complaint details and the reference id TTU000378028102011.once we receive this information our bank representative will look into your issue.

Regards, Customer Assistance, HDFC Bank

Dear Customer,

Apologies for the previous response. You can write to us with the reference number TTU000379228102011.

Regards, Customer Assistance, HDFC Bank

Originally Posted by HDFC Bank

Dear Customer,

We want to stress that your concerns are important to us.Request you to write to talktous@hdfcbank.com with your contact number, complete complaint details and the reference id TTU000378028102011.once we receive this information our bank representative will look into your issue.

Regards, Customer Assistance, HDFC Bank

Dear Customer,

Apologies for the previous response. You can write to us with the reference number TTU000379228102011.

Regards, Customer Assistance, HDFC Bank

HDFC quickremit has the most disgusting system, pathetic design and worst customer support including their managers . i made a transfer of 5000USD and the transfer got rejected by receiver's bank. assuming they will credit it back to my US account, i booked another transaction and it was thru.
1. automated email that i got when the transfer got rejected was incomplete AND incorrect
2. their customer service team is not trained on how the system works incase i needed the debit to be reversed.
3. website didnt have that info too. website looks like a 3rd semester project.
4. after constantly calling and mailing the customer service, after a month, i got to know that the debit can be reversed. that too after talking to the manager
5. by then the exchange rate had changed.my loss was $400.when i asked them why i should take the loss if the customer support is not trained well, Their manager Leena Kudav told me that it is a system limitation. they cannot use the old exchange rate and hence i was asked to take the loss.
6. I spoke to Siddesh(who i guess is Leena's manager). when i asked about their pathetically bad training to the customer support folks, he said reversal of debit needs additional approval and hence they insist on retrying the failed transfer. this was insisted on me by telling me repeatedly for a month (until i talked to the manager)that they cannot put the money back into my US account. may be this is the reason for the pathetic training quality. whoever came up with this idea should get a life.

My loss was huge as they didnt have info on the website. also, customer service associates didnt know how to reverse the debit. had they known , my loss would be <$100. but i had to take additional $300+ loss for the poor training they gave to their associates and a crapy backend. they are unfair.they are unfit to do this kind of sensitive business which involves money.

Originally Posted by redwood

HDFC quickremit has the most disgusting system, pathetic design and worst customer support including their managers . i made a transfer of 5000USD and the transfer got rejected by receiver's bank. assuming they will credit it back to my US account, i booked another transaction and it was thru.
1. automated email that i got when the transfer got rejected was incomplete AND incorrect
2. their customer service team is not trained on how the system works incase i needed the debit to be reversed.
3. website didnt have that info too. website looks like a 3rd semester project.
4. after constantly calling and mailing the customer service, after a month, i got to know that the debit can be reversed. that too after talking to the manager
5. by then the exchange rate had changed.my loss was $400.when i asked them why i should take the loss if the customer support is not trained well, Their manager Leena Kudav told me that it is a system limitation. they cannot use the old exchange rate and hence i was asked to take the loss.
6. I spoke to Siddesh(who i guess is Leena's manager). when i asked about their pathetically bad training to the customer support folks, he said reversal of debit needs additional approval and hence they insist on retrying the failed transfer. this was insisted on me by telling me repeatedly for a month (until i talked to the manager)that they cannot put the money back into my US account. may be this is the reason for the pathetic training quality. whoever came up with this idea should get a life.

My loss was huge as they didnt have info on the website. also, customer service associates didnt know how to reverse the debit. had they known , my loss would be <$100. but i had to take additional $300+ loss for the poor training they gave to their associates and a crapy backend. they are unfair.they are unfit to do this kind of sensitive business which involves money.

Dear Sir/Madam,

We are sorry to hear about your recent experience with the bank's services. We'd like to stress that customer service is important to us and we will assist you with your concerns. We request you to write to talktous@hdfcbank.com with your account and contact details, details of the transaction and the reference number TTU000398909122011. We will check this from our end and respond to you soon.

Regards, Customer Assistance, HDFC Bank