I Hold a Debit card in KOTAK MAHINDRA BANK. ( CRN NO. :: 14888830 )

I Have a Cash Withdrawal Discrepancy from HDFC ATM MACHINE BHANDUP BRANCH.

I was suppose to Withdraw Rs 1000 from

HDFC ATM MACHINE NO - S1ACMB99 ( BHANDUP BRANCH )
DATE 26-05-10
Time - 18.46
Record No. - 2052

I had entered 1000 / - amount on the display of machine but i have only received 800/- Cash out of machine during transaction.

It was been informed to ATM Security & he suggested to call HDFC bank.

I had called the HDFC bank on the same time but it was informed that I have to contact Kotak Bank.

The same has been informed to KOTAK Mahindra Bank.
Date :: 26-05-10
Time :: 19.00
Sr - 1-386161232

I had received a call after on month stating that the transaction was successful as pr HDFC & VISA & you have received 1000 /- as per HDFC & VISA.

I don't know whom I Should blame as it was a Machine error to give me 1000/- instead I have only received 800/-

I don't know who is suppose To give my 200/- back. KOTAK OR HDFC

Plz Help me in This Matter.

Originally Posted by VINAYDUBAL

I Hold a Debit card in KOTAK MAHINDRA BANK. ( CRN NO. :: 14888830 )

I Have a Cash Withdrawal Discrepancy from HDFC ATM MACHINE BHANDUP BRANCH.

I was suppose to Withdraw Rs 1000 from

HDFC ATM MACHINE NO - S1ACMB99 ( BHANDUP BRANCH )
DATE 26-05-10
Time - 18.46
Record No. - 2052

I had entered 1000 / - amount on the display of machine but i have only received 800/- Cash out of machine during transaction.

It was been informed to ATM Security & he suggested to call HDFC bank.

I had called the HDFC bank on the same time but it was informed that I have to contact Kotak Bank.

The same has been informed to KOTAK Mahindra Bank.
Date :: 26-05-10
Time :: 19.00
Sr - 1-386161232

I had received a call after on month stating that the transaction was successful as pr HDFC & VISA & you have received 1000 /- as per HDFC & VISA.

I don't know whom I Should blame as it was a Machine error to give me 1000/- instead I have only received 800/-

I don't know who is suppose To give my 200/- back. KOTAK OR HDFC

Plz Help me in This Matter.

Dear Vinay,

We are extremely sorry for the inconvenience you have had to face; however, we request you to follow-up with Kotak Mahindra Bank, as they would best be able to resolve this issue for you. If you would like us to check once again about the status of the transaction, we request you to write to us at talktous@hdfcbank.com with the following details:

- ATM Debit / Credit Card Number
- Complete address of the ATM
- Date and time of transaction

Please also include the reference id TTU00059106072010 in your email. A bank representative shall write to you about the details of the transaction as soon as we receive your email.

Regards, Customer Assistance, HDFC Bank

i am sanjay kumar thakur my salary account in HDFC bank dehradun Today i have used the ATM in hdfc bank paonta sahib & noticed that Rs-2000/- was deducted but money was not withdraw through atm machine so kindly credit my account.

please credit this debit amount immediately.


sanjay kumar thakur

ranbaxy laboratories ltd
paonta sahib

9857493291

Originally Posted by sanjay kumar thakur

i am sanjay kumar thakur my salary account in HDFC bank dehradun Today i have used the ATM in hdfc bank paonta sahib & noticed that Rs-2000/- was deducted but money was not withdraw through atm machine so kindly credit my account.

please credit this debit amount immediately.


sanjay kumar thakur

ranbaxy laboratories ltd
paonta sahib

9857493291

Dear Mr Thakur,

We understand your frustration and would like to investigate the matter further. We request you to write to talktous@hdfcbank.com with your account number, contact details along with the reference ID TTU00149927122010. A bank representative will investigate the matter and get in touch with you as soon as we receive this information.

Regards, Customer Assistance, HDFC Bank