Dear Sir/Madam,
This is with reference to Hdfc saving bank account i arvind pandey having more than 2 years old bank saving account with HDFC bank but on 22nd march 2010, from my saving account there were two transction of Rs. 5000 each made without using my debit card. As per conversation with HDFC bank they are not responding satisfactorily. they are totally denying to give that transaction amount back, even i told him to show me video footage of that transaction but they telling me that you cooperate with icici bank from where the transaction were made.
After i made complaints to RBI, hdfc tried to get the video footage from ICICI bank but icici bank told hdfc that at that particular ATM camera was not suffixed and icici bank can't show you the video footage.

so this is requested you to see that matter and solve that. this is my humble request to you.

Thank & Regards

Arvind Pandey
9899938185

Originally Posted by arvindpandey

Dear Sir/Madam,
This is with reference to Hdfc saving bank account i arvind pandey having more than 2 years old bank saving account with HDFC bank but on 22nd march 2010, from my saving account there were two transction of Rs. 5000 each made without using my debit card. As per conversation with HDFC bank they are not responding satisfactorily. they are totally denying to give that transaction amount back, even i told him to show me video footage of that transaction but they telling me that you cooperate with icici bank from where the transaction were made.
After i made complaints to RBI, hdfc tried to get the video footage from ICICI bank but icici bank told hdfc that at that particular ATM camera was not suffixed and icici bank can't show you the video footage.

so this is requested you to see that matter and solve that. this is my humble request to you.

Thank & Regards

Arvind Pandey
9899938185

Dear Customer,

We would like to investigate your complaint further – request you to write to talktous@hdfcbank.com with your account number, contact details and the reference id TTU00111030092010. Once we receive these details, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank

Hi Arvind,

We're from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by arvindpandey

Dear Sir/Madam,
This is with reference to Hdfc saving bank account i arvind pandey having more than 2 years old bank saving account with HDFC bank but on 22nd march 2010, from my saving account there were two transction of Rs. 5000 each made without using my debit card. As per conversation with HDFC bank they are not responding satisfactorily. they are totally denying to give that transaction amount back, even i told him to show me video footage of that transaction but they telling me that you cooperate with icici bank from where the transaction were made.
After i made complaints to RBI, hdfc tried to get the video footage from ICICI bank but icici bank told hdfc that at that particular ATM camera was not suffixed and icici bank can't show you the video footage.

so this is requested you to see that matter and solve that. this is my humble request to you.

Thank & Regards

Arvind Pandey
9899938185

Dear Sir,

I want to file a complaint against HDFC Credit Card department especially against a guy named Raju(This was the name he told, Not sure). The mobile number from which I got the call is +919282511733.

Here we go with the things happened from the scratch. I was using the HDFC credit card since last year and it was surrendered during the 1st week of Feb 2010.

When I was using the card I use to get calls from customer care saying that I have to pay a due about of xxx and they will send the executive and I used to pay the amount receiving the receipt from him in person. Important thing to be noted is I HAVE NEVER RECEIVED MY STATMENT BY EMAIL OR POST INSPITE OF REQUESTING FOR MANY TIMES. So whatever due amount the executives tell I used to pay.

Then during the last week of Jan 2010 I planned to surrender my credit card for various reason and called up the Customer care. They told me that I have to pay a total of 18,350 Rs. I found that I have to pay only 17500 as per the transactions made and called up customer care again. They told that its true but I have to pay 850 Rs more as Late payment fee which I refused.

MISTAKES OF THE HDFC BANK

1. THEY HAVEN'T SENT ME THE STATEMENT EITHER BY MAIL OR POST INSPITE OF REQUESTING MANY TIMES.
2. BECAUSE OF THE ABOVE REASON WHENEVER CUSTOMER CARE PEOPLE CALLS AND WHEN I VERRIFY ABOUT THE AMOUNT THEY JUST TOLD THE MINIMUM DUE INSPITE OF ASKING IF IT IS THE TOTAL AMOUNT

I have always paid the amount whenver asked for and I was not ready to pay the late payment fees of 850 Rs as it was not my mistake. Then I surrendered the card by sending the broken card to the bank and I got a ankowledgement mail for the same.
From my end I have mail proof and receipts for the payments made and I can provide the copy of these whenever required.

Now I want to file the below complaint

Thought the card has been surrendered on Feb 2010 itself I got a call today.
A guy named Raju(the name he told me) called me today afternoon from a mobile number +919282511733 and conversaion went as below

Raju : Hello!! Is this Padmapriya?
Me: Yes!
Raju: We are calling from HDFC bank Credit card legal department
Me: Yes Sir. Tell me. Whats the matter?
Raju: You have a due for 5000 Rs which need to be paid at the earliest
Me: Sir! Even 2 months back I got a call for the same issue from your executives and I told clearly that I have surrendered the card by Feb 2010 itself. I have proof for all payments made and when I surrendered I was asked to pay late payment fee of 850 Rs which I refused to pay as it was not my fault
Raju: No other go mam!! Now you have to pay 5000 bugs.
Me: No I am not going to pay a single penny
Raju: (At this stage he started using filthy words forgeting the fact he is talking with a girl. I am not ready to mention the words came from his mouth as this is a public Forum. So am Censor Cut here.. )
Me: Please mind your words else I will be filing a complaint with police
Raju: Do whatver you want. I am not aftraid of anything. If you dont pay the amount in couple of days I will be sending GUNDAAS to your home. They know the tactice of getting money from you.
Me: Dont you feel ashamed to talk like this inspire of working in a reputed bank.
Raju:This is my job. My bank is paying me only for doing this.
Me: I got frustrated and disconnected the call. Even after that he called me for more than 10 times but I dodnt pick.

Then I came to know that he has called my father and shouted at him. He said that his language was like a person from slum and it didnt sound like a bank executed in any aspects.
I told this to my husband and he called him. That guy shouted at my husband too.

I am really fed up becasue of this. Before using such a language the executives should think for a while. When I am able to pay the entire amount for 17500 before surrendering the card can't I pay the extra amount of 850 Rs. The reason for not paying is that it was not my fault.

Now I am not afraid of the way he threated me or the words he used. I am going to file a complaint against Raju and HDFC Bank with the Consumer Court and doing the ground work for that. Also, I am planning to file a complaint in Lady Police station within couple of days.

Before doing that I just want to place complaint in this forum and check if something is going to work out. I am expecting a apology from him which might restrict me in going ro consumer court and Lady Police station.Please feel free to mail me at priyarengarajan@gmail.com

Note: Whatever I have mentioned is true to the best of my knowledge and I am ready to provide mail proof and scanned copy of payment receipts whenever needed.

Regards,
Priya R.

Originally Posted by priya85

Dear Sir,

I want to file a complaint against HDFC Credit Card department especially against a guy named Raju(This was the name he told, Not sure). The mobile number from which I got the call is +919282511733.

Here we go with the things happened from the scratch. I was using the HDFC credit card since last year and it was surrendered during the 1st week of Feb 2010.

When I was using the card I use to get calls from customer care saying that I have to pay a due about of xxx and they will send the executive and I used to pay the amount receiving the receipt from him in person. Important thing to be noted is I HAVE NEVER RECEIVED MY STATMENT BY EMAIL OR POST INSPITE OF REQUESTING FOR MANY TIMES. So whatever due amount the executives tell I used to pay.

Then during the last week of Jan 2010 I planned to surrender my credit card for various reason and called up the Customer care. They told me that I have to pay a total of 18,350 Rs. I found that I have to pay only 17500 as per the transactions made and called up customer care again. They told that its true but I have to pay 850 Rs more as Late payment fee which I refused.

MISTAKES OF THE HDFC BANK

1. THEY HAVEN'T SENT ME THE STATEMENT EITHER BY MAIL OR POST INSPITE OF REQUESTING MANY TIMES.
2. BECAUSE OF THE ABOVE REASON WHENEVER CUSTOMER CARE PEOPLE CALLS AND WHEN I VERRIFY ABOUT THE AMOUNT THEY JUST TOLD THE MINIMUM DUE INSPITE OF ASKING IF IT IS THE TOTAL AMOUNT

I have always paid the amount whenver asked for and I was not ready to pay the late payment fees of 850 Rs as it was not my mistake. Then I surrendered the card by sending the broken card to the bank and I got a ankowledgement mail for the same.
From my end I have mail proof and receipts for the payments made and I can provide the copy of these whenever required.

Now I want to file the below complaint

Thought the card has been surrendered on Feb 2010 itself I got a call today.
A guy named Raju(the name he told me) called me today afternoon from a mobile number +919282511733 and conversaion went as below

Raju : Hello!! Is this Padmapriya?
Me: Yes!
Raju: We are calling from HDFC bank Credit card legal department
Me: Yes Sir. Tell me. Whats the matter?
Raju: You have a due for 5000 Rs which need to be paid at the earliest
Me: Sir! Even 2 months back I got a call for the same issue from your executives and I told clearly that I have surrendered the card by Feb 2010 itself. I have proof for all payments made and when I surrendered I was asked to pay late payment fee of 850 Rs which I refused to pay as it was not my fault
Raju: No other go mam!! Now you have to pay 5000 bugs.
Me: No I am not going to pay a single penny
Raju: (At this stage he started using filthy words forgeting the fact he is talking with a girl. I am not ready to mention the words came from his mouth as this is a public Forum. So am Censor Cut here.. )
Me: Please mind your words else I will be filing a complaint with police
Raju: Do whatver you want. I am not aftraid of anything. If you dont pay the amount in couple of days I will be sending GUNDAAS to your home. They know the tactice of getting money from you.
Me: Dont you feel ashamed to talk like this inspire of working in a reputed bank.
Raju:This is my job. My bank is paying me only for doing this.
Me: I got frustrated and disconnected the call. Even after that he called me for more than 10 times but I dodnt pick.

Then I came to know that he has called my father and shouted at him. He said that his language was like a person from slum and it didnt sound like a bank executed in any aspects.
I told this to my husband and he called him. That guy shouted at my husband too.

I am really fed up becasue of this. Before using such a language the executives should think for a while. When I am able to pay the entire amount for 17500 before surrendering the card can't I pay the extra amount of 850 Rs. The reason for not paying is that it was not my fault.

Now I am not afraid of the way he threated me or the words he used. I am going to file a complaint against Raju and HDFC Bank with the Consumer Court and doing the ground work for that. Also, I am planning to file a complaint in Lady Police station within couple of days.

Before doing that I just want to place complaint in this forum and check if something is going to work out. I am expecting a apology from him which might restrict me in going ro consumer court and Lady Police station.Please feel free to mail me at priyarengarajan@gmail.com

Note: Whatever I have mentioned is true to the best of my knowledge and I am ready to provide mail proof and scanned copy of payment receipts whenever needed.

Regards,
Priya R.

Dear Ms Rengarajan,

Please accept our apologies on behalf of the bank representative that called you – we would like to assure you that we train all our representatives to be polite with customers and we neither tolerate nor encourage such rude behavior. We would also like to investigate the matter of your dues in greater detail – request you to write to us at talktous@hdfcbank.com with your card number, contact details and the reference id TTU00113407102010. A bank representative shall contact you as soon as we receive this information.

Regards, Customer Assistance, HDFC Bank

Originally Posted by arvindpandey

Dear Sir/Madam,
This is with reference to Hdfc saving bank account i arvind pandey having more than 2 years old bank saving account with HDFC bank but on 22nd march 2010, from my saving account there were two transction of Rs. 5000 each made without using my debit card. As per conversation with HDFC bank they are not responding satisfactorily. they are totally denying to give that transaction amount back, even i told him to show me video footage of that transaction but they telling me that you cooperate with icici bank from where the transaction were made.
After i made complaints to RBI, hdfc tried to get the video footage from ICICI bank but icici bank told hdfc that at that particular ATM camera was not suffixed and icici bank can't show you the video footage.

so this is requested you to see that matter and solve that. this is my humble request to you.

Thank & Regards

Arvind Pandey
9899938185

Dear customer,

Just a reminder that we still haven't heard from you yet. We request you to write in to talktous@hdfcbank.com with the id TTU00111030092010, so we can help resolve your complaint at the earliest.

Regards, Customer Assistance, HDFC Bank

Originally Posted by priya85

Dear Sir,

I want to file a complaint against HDFC Credit Card department especially against a guy named Raju(This was the name he told, Not sure). The mobile number from which I got the call is +919282511733.

Here we go with the things happened from the scratch. I was using the HDFC credit card since last year and it was surrendered during the 1st week of Feb 2010.

When I was using the card I use to get calls from customer care saying that I have to pay a due about of xxx and they will send the executive and I used to pay the amount receiving the receipt from him in person. Important thing to be noted is I HAVE NEVER RECEIVED MY STATMENT BY EMAIL OR POST INSPITE OF REQUESTING FOR MANY TIMES. So whatever due amount the executives tell I used to pay.

Then during the last week of Jan 2010 I planned to surrender my credit card for various reason and called up the Customer care. They told me that I have to pay a total of 18,350 Rs. I found that I have to pay only 17500 as per the transactions made and called up customer care again. They told that its true but I have to pay 850 Rs more as Late payment fee which I refused.

MISTAKES OF THE HDFC BANK

1. THEY HAVEN'T SENT ME THE STATEMENT EITHER BY MAIL OR POST INSPITE OF REQUESTING MANY TIMES.
2. BECAUSE OF THE ABOVE REASON WHENEVER CUSTOMER CARE PEOPLE CALLS AND WHEN I VERRIFY ABOUT THE AMOUNT THEY JUST TOLD THE MINIMUM DUE INSPITE OF ASKING IF IT IS THE TOTAL AMOUNT

I have always paid the amount whenver asked for and I was not ready to pay the late payment fees of 850 Rs as it was not my mistake. Then I surrendered the card by sending the broken card to the bank and I got a ankowledgement mail for the same.
From my end I have mail proof and receipts for the payments made and I can provide the copy of these whenever required.

Now I want to file the below complaint

Thought the card has been surrendered on Feb 2010 itself I got a call today.
A guy named Raju(the name he told me) called me today afternoon from a mobile number +919282511733 and conversaion went as below

Raju : Hello!! Is this Padmapriya?
Me: Yes!
Raju: We are calling from HDFC bank Credit card legal department
Me: Yes Sir. Tell me. Whats the matter?
Raju: You have a due for 5000 Rs which need to be paid at the earliest
Me: Sir! Even 2 months back I got a call for the same issue from your executives and I told clearly that I have surrendered the card by Feb 2010 itself. I have proof for all payments made and when I surrendered I was asked to pay late payment fee of 850 Rs which I refused to pay as it was not my fault
Raju: No other go mam!! Now you have to pay 5000 bugs.
Me: No I am not going to pay a single penny
Raju: (At this stage he started using filthy words forgeting the fact he is talking with a girl. I am not ready to mention the words came from his mouth as this is a public Forum. So am Censor Cut here.. )
Me: Please mind your words else I will be filing a complaint with police
Raju: Do whatver you want. I am not aftraid of anything. If you dont pay the amount in couple of days I will be sending GUNDAAS to your home. They know the tactice of getting money from you.
Me: Dont you feel ashamed to talk like this inspire of working in a reputed bank.
Raju:This is my job. My bank is paying me only for doing this.
Me: I got frustrated and disconnected the call. Even after that he called me for more than 10 times but I dodnt pick.

Then I came to know that he has called my father and shouted at him. He said that his language was like a person from slum and it didnt sound like a bank executed in any aspects.
I told this to my husband and he called him. That guy shouted at my husband too.

I am really fed up becasue of this. Before using such a language the executives should think for a while. When I am able to pay the entire amount for 17500 before surrendering the card can't I pay the extra amount of 850 Rs. The reason for not paying is that it was not my fault.

Now I am not afraid of the way he threated me or the words he used. I am going to file a complaint against Raju and HDFC Bank with the Consumer Court and doing the ground work for that. Also, I am planning to file a complaint in Lady Police station within couple of days.

Before doing that I just want to place complaint in this forum and check if something is going to work out. I am expecting a apology from him which might restrict me in going ro consumer court and Lady Police station.Please feel free to mail me at priyarengarajan@gmail.com

Note: Whatever I have mentioned is true to the best of my knowledge and I am ready to provide mail proof and scanned copy of payment receipts whenever needed.

Regards,
Priya R.

Dear customer,

Just a reminder that we still haven't heard from you. We you to write to us at talktous@hdfcbank.com with your card number, contact details and the reference id TTU00113407102010. A bank representative shall contact you as soon as we receive this information.

Regards, Customer Assistance, HDFC Bank

I would like to know how HDFC bank can charge ABQ on balance of Rs 5506 pending in the account with service tax and cess tax. Note it is salary account and when salary is paid the cess and taxes are already cut so taxing a salary account is that legal!

Another incident I had taken out cash from the account earlier and then I deposited the same back in the account on later date the bank charged service charge of Rs 116 with cess and service tax, is this legal!

I request the legal authority take up the cases mentioned here in the forum and have the banks tried in court of law and the judiciary system should penalise the banks and have the claimant money refunded and the charges spent by the consumer lawyer fee should also be taken from the banks, so then we will have clean ethical society.

It is not possible for every citizen to go to the branch etc it will cost more and time waste trying to convince everybody, also HDFC bank does not have any contact mentioned where you can send mail to even communicate with them so these faceless banks require to be reported to the RBI to take severe action.

Regards.

Originally Posted by Ivand

I would like to know how HDFC bank can charge ABQ on balance of Rs 5506 pending in the account with service tax and cess tax. Note it is salary account and when salary is paid the cess and taxes are already cut so taxing a salary account is that legal!

Another incident I had taken out cash from the account earlier and then I deposited the same back in the account on later date the bank charged service charge of Rs 116 with cess and service tax, is this legal!

I request the legal authority take up the cases mentioned here in the forum and have the banks tried in court of law and the judiciary system should penalise the banks and have the claimant money refunded and the charges spent by the consumer lawyer fee should also be taken from the banks, so then we will have clean ethical society.

It is not possible for every citizen to go to the branch etc it will cost more and time waste trying to convince everybody, also HDFC bank does not have any contact mentioned where you can send mail to even communicate with them so these faceless banks require to be reported to the RBI to take severe action.

Regards.

Dear customer,

Please note that AQB charges are not applicable on salary accounts. If these charges have been applied to an active salary account, we request you to write to us at talktous@hdfcbank.com with your account number, contact details and the reference id TTU00118420102010. Once we receive this information, our team will investigate the charges, and contact you shortly.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Ivand

I would like to know how HDFC bank can charge ABQ on balance of Rs 5506 pending in the account with service tax and cess tax. Note it is salary account and when salary is paid the cess and taxes are already cut so taxing a salary account is that legal!

Another incident I had taken out cash from the account earlier and then I deposited the same back in the account on later date the bank charged service charge of Rs 116 with cess and service tax, is this legal!

I request the legal authority take up the cases mentioned here in the forum and have the banks tried in court of law and the judiciary system should penalise the banks and have the claimant money refunded and the charges spent by the consumer lawyer fee should also be taken from the banks, so then we will have clean ethical society.

It is not possible for every citizen to go to the branch etc it will cost more and time waste trying to convince everybody, also HDFC bank does not have any contact mentioned where you can send mail to even communicate with them so these faceless banks require to be reported to the RBI to take severe action.

Regards.

Dear customer,

Just a reminder that we have still not heard from you. We request you to write to us at talktous@hdfcbank.com with your account number, contact details and the reference id TTU00118420102010.

Regards, Customer Assistance, HDFC Bank

Dear Sir/Madam,

This is with reference to HDFC bank account, I manisha bhargava had deposited an outstation cheque in HDFC bank through ATM (Branch Ajmer Road, Jaipur) on 28th Oct. 2010 at 06:46 PM and my ATM TRANSACTION no. is 585 which is not transferred in my account yet now, even if u want to confirm about this transaction you can check the video footage, as I had already mention the date and time.

Kindly help me in this matter.

Waiting for your response.

Thanks & Regards,
Manisha Bhargava
9509678433

Originally Posted by Maneesha

Dear Sir/Madam,

This is with reference to HDFC bank account, I manisha bhargava had deposited an outstation cheque in HDFC bank through ATM (Branch Ajmer Road, Jaipur) on 28th Oct. 2010 at 06:46 PM and my ATM TRANSACTION no. is 585 which is not transferred in my account yet now, even if u want to confirm about this transaction you can check the video footage, as I had already mention the date and time.

Kindly help me in this matter.

Waiting for your response.

Thanks & Regards,
Manisha Bhargava
9509678433

Dear Ms Bhargava,

We would like to assure you that the bank would be more than happy to investigate the matter and resolve your issue. We request you to write to talktous@hdfcbank.com with the cheque number, the bank the cheque was drawn on, your account number, the complete address of the ATM and your contact details along with the reference id TTU00131218112010 mentioned in the subject line of the mail, so we can confirm the actual dues you owe to the bank. A bank representative will contact you shortly after we receive this information.

Regards, Customer Assistance, HDFC Bank

Originally Posted by Maneesha

Dear Sir/Madam,

This is with reference to HDFC bank account, I manisha bhargava had deposited an outstation cheque in HDFC bank through ATM (Branch Ajmer Road, Jaipur) on 28th Oct. 2010 at 06:46 PM and my ATM TRANSACTION no. is 585 which is not transferred in my account yet now, even if u want to confirm about this transaction you can check the video footage, as I had already mention the date and time.

Kindly help me in this matter.

Waiting for your response.

Thanks & Regards,
Manisha Bhargava
9509678433

Dear customer,

Just a reminder that we have still not heard from you. Request you to write to talktous@hdfcbank.com with the cheque number, the bank the cheque was drawn on, your account number, the complete address of the ATM and your contact details along with the reference id TTU00131218112010 mentioned in the subject line of the mail.

Regards, Customer Assistance, HDFC Bank