Hi,

I am RAJESH REDDY . K and holding the HSBC Gold Card bearing the number 4834 5999 1436 1901. This card has been issued saying it a was a life time free card in Feb 2006 with a validity till Feb 2008. Recently i have called up the customer i have been there is an outstanding balance of Rs 9661.19. It was shocking so i enquired for details of the charges. It was told that i have been charged with member ship charges and annual fees of Rs 2000 with out my concent in 2009, by when my card was already expired and i have not received a new card. This amount cumulatively has accumulated in my account with interest amounting up to Rs 9661.19. Now the customer care says my card has been blocked by the bank and they dont have the details. They are asking me to pay it off to clear the defaulter tag.please consider this complaint and take it forward with the HSBC Bank.


Mobile- 9886556065
e-mail- rajeshk_is@yahoo.com

thanks and regards,
rajesh.

Firstly a person comes and force to take HSBC credit card and then if you opt it and by chance if use this card,Then start the kios.Then you start pay money but still the money taken will always increase and never will it go down, Worst Bank.

Followed with everday harssment call .

Then finaly you think of closing the account and you close and are happy that its closed ,But aging after giving the closure document and everthing isetteled ,still HSBC guys start calling after one year that your HSBC credit card payment is due with all nonsense interset which is thrice the amonut of your credit limt and start annoying.

I do have many credit cards, But never I had faced so much harssement from any other bank and even after settleing the complete amount with all the interset paid the HSBC bank is calling after 1 and half year and harresing my wife.

Lastly when I went to Bank to show the settlement letter given by the Bank, The stopped me in near the security and started questioning as if I am victim.But the guy intially came just gave me card so pleaseing and with all nonsense and now I felt just for some else sake they messed so much and took so much money from me.


Such a stupid Bank they never maintain any document properly.

Do not get fooled by there HSBC office and there agenda.

This is the worst BANK I had dealt with and they do begging in officail gunda way and take all your money without your knowledge and they think custmores are just to use and throw so please beware of this BANK THE NAME IS HSBC BANK and consider my complaint.

Hi,

I was using credit card of HSBC, ‘4984-5999-1269-1291’ during 2006 timeframe (in Bangalore) and I’ve used it for very small duration. Later since I was not keen using this card and that I decided to relocate to Delhi/NCR, I did visited HSBC’s MG Road branch in Bangalore for clearance and closure of my credit card A/c ‘4984-5999-1269-1291’. All settlements were done nicely and we had no due payments. Isn’t this card supposed to be marked as in-active by HSBC?

All of sudden, I got a call from HSBC, on 26th March evening, asking for an outstanding amount of INR 7952.68 as settlement of this A/c. The only details that the collection department shared with me was that I supposed to pay Rs38/- in year 2006, which today has become Rs 7952.68/- and the person from collection department was not listening to me at all. From a global branded bank like HSBC, don’t we expect courteous behavior?

When we looked in past, there was a small mistake by my wife that she made a transaction on this void card. However, she immediately cancelled the transaction as a corrective step since this was an already cancelled card. The transaction was clearly reversed and cancelled, hence stands void and we can share the records for this. And, the reversal was clearly mentioned in the confirmation mail from merchant. There was no information gap. Isn’t it a major bug in HSBC system that an already in-active and cancelled card got swiped?

Further, when we got to the depth is this issue, HSBC records are reflecting a transaction of INR 651.00 (USD 15.95) that was debited from this card account on 23 November 2007. Later on cancellation, the merchant Google * Buy Com had refunded the transaction amount of INR 612.48 (USD 15.95) on 28 November 2007. It’s a small difference coming from difference of currency rate but HSBC is treating it as an outstanding amount of INR 38.52 from my side. Should HSBC make an issue for such a small matter and why they are putting it on me, why not on the merchant? What if currency rate would have gone up?

Hence, it should not be treated as an outstanding amount from my side. Also, HSBC never informed me on my permanent address we could have clarified the matter earlier. HSBC was having all my contact details in Chandigarh, but there was no phone or reminder sent to me from HSBC. Prior to this, I was holding a salary A/c and was a preferred customer of HSBC during 2004-2007, I never had any problems with HSBC at that time. Shouldn’t bank inform the customer well on time in case there is any open issue? For issue of a new card they will be ready to do anything, then why we see issues with closure of credit cards? Why HSBC didn't reminded me earlier on the permanent address?

It’s a humble request from me that this case should be treated as an exception and kindly look at waive-off option for Rs38/- amount, this is not intentional.

In case more details are required on this, I would like to meet any Sr. Manager in Gurgaon to clarify this. Please provide the contact details

What's the best way to address this, please suggest


Regards,
Parveen Arora
9999722454

Sir,

I would like to bring to the notice of the people in bangalore about the new tactic used by HSBC bank to make customers to pay their credit card payments over the bank counter and then charge the inocent customer rupees 100 + 13 % service tax.

I have tried to make a credit card payment yesterday in bangalore and i tried 4 bank atm's where i could make the payment through the atm and avoid the rupees 100 charge.
But to my horror all the atm's promptly displayed the same message " Deposit Services Unavailable"
The call centre was totaly useless and offered no form of sympathy or solution.

When I attempted to make a payment today in the Basavangudi branch atm, the same message " Deposit Services Unavailable" was promptly displayed in the atm and the pretty lady simply smiled and said we can pay across the counter and a charge of rupees 100 + 13% service tax would be charged.

I have now decided to cancel my credit card as of today since all outstanding has been cleared as of today.

I suggest you people not to trust the HSBC bank and try to avoid them so you can live a peacefull life.

regards

Pradeep Kantharaj

Sub: Regarding request for closure of Credit Account No. 4476929982928357 open with HSBC bank in April 2008
Sir,
This has Ref to earlier letter dated 11 July 2011, it is to bring to your notice that HSBC business executive visited my office in year 2008 and without my consent opened credit account and issued credit card in my name in April 2008.
The said credit account is never operated by me and no transaction whatsoever amount was, ever made by me. It is clarified that credit card issued to me by your business executive has never been used by me at any point of time.
It may please be noted said to note that despite my repeated requests in past to your bank ,to close the credit account mentioned above , you have taken no steps to close the Account in question and you are illegally showing the credit balance amount against said account.
Needless to say that I have never availed /utilized the services of credit card and account in question.
It is for your information and necessary action please.
Regards,
Sushil Kumar
Phone Nos. 09878458541.