DEAR SIR, THIS IS REGARDING MY COMPLAIN AGAINTS ICICI BANK. I HAVE A SAVING ACCOUNT WITH ICICI BANK (RAJOURI GARDEN BRANCH) NEW DELHI - 110027. WHEN I HAD OPENED MY ACCOUNT , AT THAT TIME THE MINIMUM BALANCE (QAB) TO BE MAINTAINED INTO THE ACCOUNT WAS INR 5000.00. FOR SOME TIME I USED THE ACCOUNT AND LEFT THE MINIMUM BALANCE TO BE MAINTAINED INTO THE ACCOUNT . FOR ALMOST 2-3 YEARS I DID NOT USED THIS ACCOUNT FOR SOME PERSONAL REASONS AND DURING THIS TIME I DID NOT RECEIVED ANY STATEMENT ALSO. I DIDNT BOTHERED FOR THIS AS I HAD ALREADY LEFT MINIMUM BALANCE REQUIRED IN MY ACCOUNT. 1 MONTH AGO , I RECEIVED A STATEMENT FROM ICICI BANK IN WHICH I SAW THAT ALL THE MONEY THAT WAS THERE IN MY ACCOUNT WAS DEDUCTED AS CHARGES OF NOT MAINTAINING THE QUATERLY AVERAGE BALANCE. ICICI BANK HAD INCREASED THE MINIMUM BALANCE AMOUNT REQUIRED AND DID NOT INFORMED ME ABOUT THIS REVISION. DUE TO THIS THEY DEBITED MY ACCOUNT FOR ALL CHARGES. AFTER THE COMPLAINT TO THEM ABOUT THIS , THEY AGREED TO REVERSE ONLY 1 QAB CHARGE i.e. INR 827.00 AND 1 MORE QAB CHARGE ONLY IF I MAINTAIN THE MINIMUM BALANCE OF INR 10000.00 IN MY ACCOUNT. I TRIED TO EXPLAIN THE BANK THAT IF THEY WOULD HAVE INFORMED ME ABOUT THIS CHANGE IN QAB , THEN I WOULD HAVE DEPOSITED MORE INR 5000.00 IN MY ACCOUNT. AS THEY DID NOT INFORMED ME ABOUT ANYTHING , I WS UNABLE TO MAINTAIN THE QAB. I REQUEST YOU TO PLEASE LOOK INTO THIS MATTER AND HELP ME TO GET 100% REVERSAL OF THE CHARGES. THANKS, SAHIBJIT KAUR

Originally Posted by Unregistered

DEAR SIR, THIS IS REGARDING MY COMPLAIN AGAINTS ICICI BANK. I HAVE A SAVING ACCOUNT WITH ICICI BANK (RAJOURI GARDEN BRANCH) NEW DELHI - 110027. WHEN I HAD OPENED MY ACCOUNT , AT THAT TIME THE MINIMUM BALANCE (QAB) TO BE MAINTAINED INTO THE ACCOUNT WAS INR 5000.00. FOR SOME TIME I USED THE ACCOUNT AND LEFT THE MINIMUM BALANCE TO BE MAINTAINED INTO THE ACCOUNT . FOR ALMOST 2-3 YEARS I DID NOT USED THIS ACCOUNT FOR SOME PERSONAL REASONS AND DURING THIS TIME I DID NOT RECEIVED ANY STATEMENT ALSO. I DIDNT BOTHERED FOR THIS AS I HAD ALREADY LEFT MINIMUM BALANCE REQUIRED IN MY ACCOUNT. 1 MONTH AGO , I RECEIVED A STATEMENT FROM ICICI BANK IN WHICH I SAW THAT ALL THE MONEY THAT WAS THERE IN MY ACCOUNT WAS DEDUCTED AS CHARGES OF NOT MAINTAINING THE QUATERLY AVERAGE BALANCE. ICICI BANK HAD INCREASED THE MINIMUM BALANCE AMOUNT REQUIRED AND DID NOT INFORMED ME ABOUT THIS REVISION. DUE TO THIS THEY DEBITED MY ACCOUNT FOR ALL CHARGES. AFTER THE COMPLAINT TO THEM ABOUT THIS , THEY AGREED TO REVERSE ONLY 1 QAB CHARGE i.e. INR 827.00 AND 1 MORE QAB CHARGE ONLY IF I MAINTAIN THE MINIMUM BALANCE OF INR 10000.00 IN MY ACCOUNT. I TRIED TO EXPLAIN THE BANK THAT IF THEY WOULD HAVE INFORMED ME ABOUT THIS CHANGE IN QAB , THEN I WOULD HAVE DEPOSITED MORE INR 5000.00 IN MY ACCOUNT. AS THEY DID NOT INFORMED ME ABOUT ANYTHING , I WS UNABLE TO MAINTAIN THE QAB. I REQUEST YOU TO PLEASE LOOK INTO THIS MATTER AND HELP ME TO GET 100% REVERSAL OF THE CHARGES. THANKS, SAHIBJIT KAUR

Dear Sahibjit,

We are sorry for the inconvenience caused to you. Kindly mail us with your contact details and account number to care@icicibank.com and we assure you that necessary action will be taken soon.

Regards,
ICICI Bank Customer Service Team.

Dear Sir,

please find the below detail

Sub : Unauthorised charge of Rs 3000.00 in my salary account dated 25.05.2010 .
Ref : A/C NO- 000000544589, BANK- ICICI BANK, BRANCH- NEW FRIENDS COLONY
NEW DELHI

Dear Sir,

I am having above-mentioned Salary Account with your bank. Please note that Rs 3000.00 have been deducted from my account on the pretext that I have not maintained minimaun balance of Rs 10000. please note that these guidelines were not known to me and neither before deducting the aforesaid amount it was not communicated to me.please let me know if any communication in this regard was sent across to me and in absence of non communication /intimation to the customer the deduction done is not justified and on account of long term relationship with your customer you should credit the amount to my account.

You are requested to look into the issue sympathatically and do the needful. kindly do let me know once done.

Thanks & Regards
Sujit Shrivastava

Hi,
I have a saving account with ICICI Bank it was opened as salary account .I am a loyal customer of your bank customer of ICICI bank (A/C- 003101526520). I, you can check too, never failed to pay the any justify amount of your bank. Last year I was out of Noida so didn’t operate my account and during this time I didn’t received any statement also. I didn’t bothered for this as I had already left minimum balance required(Rs.50000) in my account. Currently I received a statement form ICICI Bank in which I saw, without any intimation to me, bank has deducted Rs827 from my account on dated April 16, 2010 as charges of not maintaining QAB. When I asked to ICICI customer care about it, they said your account not a salary account any more so your minimum balance for quarter is Rs 10000 not Rs 5000. So you need to visit to any nearest ICICI branch to activate your account first because it is in dormant status and then make a request for the reversal of above said QAB charge because this is first for your account. Then I visited to ICICI Vikhroli branch Mumbai and made request for activation of my account and reversal, they told me activation of your account will take 3-4 working days. During this period my account was not activated so I couldn’t deposited rest Rs.5000 After above waiting period I saw another QAB charges is penalized to my account on dated July 16,2010. When I asked to manager of ICICI Vikhroli Mumbai branch they told me they can only activate my account and for reversal I need to visit my base branch that is ICICI Bank, K-1 SeniorMall Sector 18 Noida 201301.

According to customer care executive ICICI Vikhroli branch Mumbai can also take my request for reversal of QAB charges. But as per ICICI Vikhroli branch manager only my base branch (K-1 SeniorMall Sector 18 Noida 201301) can take my reversal request.

Please clarify whether ICICI Vikhroli branch Mumbai can take my QAB charges reversal request or not and what should I do for this reversal.


Thanks
Rupesh Kumar
Saving Account Number 003101526520

Sir,

My account 630701522058 opened at Guntur has been debited an amount of Rs.827 towards QAB charges though i have maintained the minimum balance of Rs.5000 which was stated at the time of opening my account. When i called up the customer care, i was informed about the increase in Minimum QAB to Rs.10000/- for which i did not receive any prior intimation. Please look into the matter.

Regards
Amarendra

Hi Amarendra,

We are sorry to hear about your experience.We have made note of your account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by Unregistered

Sir,

My account 630701522058 opened at Guntur has been debited an amount of Rs.827 towards QAB charges though i have maintained the minimum balance of Rs.5000 which was stated at the time of opening my account. When i called up the customer care, i was informed about the increase in Minimum QAB to Rs.10000/- for which i did not receive any prior intimation. Please look into the matter.

Regards
Amarendra

Dear Concern,

I have one saving account in ICICI bank (Branch - RDC, Ghaziabad) with the name of ANKIIT KUMAR SINGHAL. I am operating this account more than last 5 years.
I want to change my name in Bank records as ANKIT KUMAR.
I have all the ID proof in name of ANKIT KUMAR only.

I confirmed about the procedure with customer care executive on mobile banking (2 times) & got the reply that I can change my name in account just giving any one ID proof with some bank formets.

I contected in branch & got the reply that, first I have to give a notification in gazette published by goverment of INDIA & show the cutting of that paper in branch, then only it's possible to change my name in my bank account.

I would like to know the procedure for the same.

Ankit Kumar
09958977979
Ghaziabad

I had an ICIC bank account in Delhi University. When I opened it the minimum balance of 5,000 I was supposed to maintain to keep it running. I transferred the money after sometime keeping the minimum balance and some extra amount in the bank . As most of transactions were with SBI and I had kept the ICIC bank with the running balance, I did not check it for some time due to my extremely busy schedule. On 3rd Feb 2011I came along with my friend to close the account in ICICI bank and requested the bank to give me the money that day itself as my friend needed it urgently.Though they closed it they asked me to collect the money in the form of draft after few days . At that time they did not inform me about the balance I would receive. When I came to ICIC bank officials said they had dispatched the draft to my home address. When I asked about the money they said I will get 84Rs.
This was about 7, 000 less than the balance I had left. When I asked for the reason , they said it has been deducted as I did not maintain the minimum balance of 10, 000. I was surprised as I was never informed about this at any time. Neither i was informed nor i received any debit statement from the banki n this regard at any stage. I confirmed with many other people fron our group they to were not intimated about the monimum balance condition. This is a cheating.

Please look into the matter. How come bank can do this with public's hard earned money. The deduction rate is very high . Ii should not be so much that the entire balance becomes zero infact in nagative and bank is still not concerned to inform the debit its doing to customer