Respected Sir/Madam,

I am Jitesh Mangilal Lohar. Holding a saving account of ICICI bank in at Palghar Branch, Dist-Thane (Maharashtra). I lost Rs. 59000/- from my account on 06-Nov-2010 at 12.48 PM. Now I would like to tell you how I lost my amount without my knowledge. Before that I have received a call from a person who introduced me as ICICI banks customer care executive, his mobile number is 7709377905 at around 12.15 PM on 06-Nov-2010. He told me that, we are updating & integrating new system for internet as well as mobile banking and for that we need URN number which they will send SMS soon. After this discussion I had received SMS from TM-ICICIBNK with URN number at 12.23 PM on 06-Nov-2010. After receiving SMS again received call from same number as mentioned above at around 12.30 PM to know that URN number. And at 12.48 PM I have got one more SMS that “Rs. 59000/- (Fifty Nine Thousand Rupees) drown from my account”. My account money i.e, Rs. 59000/- have transferred to that unknown persons account by himself. Bank address from where the that unknown person drawn the amount & his Transaction ID is
Bill*000186863053*ICCI*NS.

After this entire incident, I and my father went to branch but any of executive didn't entertain us with information that we have to complaint at ICICI Bank Customer Care No. I communicated with ICICI Bank customer Care Executive by telephonic conversation on ICICI Bank Customer Care No. He heard all my information and told that, we have to make a complaint in local Police Station. I complained at Local Police station with application and bank statement on 08-Nov-2010.

Now please verify the above given information and kindly take an immediate action. I shell be very thankful for that.

with Respected,
Jitesh Lohar
+919975348214
jiteshlohar@gmail.com

Dear Mr Jitesh,

We are sorry to hear about your problem and apologize for the same. We have made a note of your mobile number and our customer care executive shall get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by jiteshlohar

Respected Sir/Madam,

I am Jitesh Mangilal Lohar. Holding a saving account of ICICI bank in at Palghar Branch, Dist-Thane (Maharashtra). I lost Rs. 59000/- from my account on 06-Nov-2010 at 12.48 PM. Now I would like to tell you how I lost my amount without my knowledge. Before that I have received a call from a person who introduced me as ICICI banks customer care executive, his mobile number is 7709377905 at around 12.15 PM on 06-Nov-2010. He told me that, we are updating & integrating new system for internet as well as mobile banking and for that we need URN number which they will send SMS soon. After this discussion I had received SMS from TM-ICICIBNK with URN number at 12.23 PM on 06-Nov-2010. After receiving SMS again received call from same number as mentioned above at around 12.30 PM to know that URN number. And at 12.48 PM I have got one more SMS that “Rs. 59000/- (Fifty Nine Thousand Rupees) drown from my account”. My account money i.e, Rs. 59000/- have transferred to that unknown persons account by himself. Bank address from where the that unknown person drawn the amount & his Transaction ID is
Bill*000186863053*ICCI*NS.

After this entire incident, I and my father went to branch but any of executive didn't entertain us with information that we have to complaint at ICICI Bank Customer Care No. I communicated with ICICI Bank customer Care Executive by telephonic conversation on ICICI Bank Customer Care No. He heard all my information and told that, we have to make a complaint in local Police Station. I complained at Local Police station with application and bank statement on 08-Nov-2010.

Now please verify the above given information and kindly take an immediate action. I shell be very thankful for that.

with Respected,
Jitesh Lohar
+919975348214
jiteshlohar@gmail.com

MySelf Amit Kumar Gupta, From Delhi, I have a major issue with ICICI Bank and right now i am very much fed up because of my financial condition is not good and above that Someone had hacked Rs.33000/- from my saving account without any information or intimation to me. This is purely a theft/cheating/hacking done by ICICI Bank.

I have a saving account with ICICI Bank from last 6 month, it is salary savings account; all my salary remittance use to come through ICICI Bank account, it’s really cheat with me.

I have got a mail from icici bank on 14 October there was a attachment in that mail for the updating account status I really didn’t know about that mail that the mail was a phishing mail and I had update that mail on 23-24 October with my account information in which I have mention my account no., user ID, login password, transaction password, DOB, and debit card no.

2 of nov I have got 2 bulk sms from ICICI TM in the first sms mentioned “continuation of our online banking verification exercise our customer service personnel will call you to confirm your URN mobile pin” and 2nd of sms mentioned my account information.

After that I have got a call from 9664194803 he said to me that I am speaking from ICICI bank and told me that there is some problem with ICICI bank server due to we are updating customer account I am generating your URN pin you will tell me after getting a sms otherwise your account will be closed and u will lost your money. After that I have got a sms from TM-ICICIBNK in which mention URN pin no. then I have got call again from that no. and I had to tell him URN no. now I know that was 2 biggest mistake in my life but really I didn’t know about URN.

After that Mumbai ICICI customer care call me an asked to me that you have transferred Rs. 33000 I don’t know what to do and I have told him which occurred with me .according to care Mr. Ashraf did transfer my money and care lunched my complaint “complaint no. SR 156780365 and said to me that our investigation team will investigate the case after 10 days you will get your money back.

Next day I went my Branch Saket New Delhi and I have told everything To BM he take my complaint and Forward to RM. I also went to RANJIT Nagar Police Station for writing FIR but nobody helped me even police asked to me “what is internet baking? I dint know about internet baking and denied to write FIR.

I know this done by my mistake but really I didn’t know about that but sir please if possible do something I have earned money while doing hard work .

ICICI bank has all the information about cheater and also all the log for debit and credit account and every ATM has CCTV.

I don’t know that I will get my money back or not but I want to complaint for that gang and I think ICICI bank officers also with them because I think its not possible without ICICI bank.