sir,

I have been using internet banking of ICICI bank for the last 5 years. However, on 29.11.2011 I received an email asking for URN asking for some account details. However I did not submit the same. after some time I received a message from Mr Sivakumar asking for Permanant URN no. I did not respond to it. After about 2 hours I received a message for One time password for internet banking I did not respond to it. Later after about a period of 3 minutes I received an another OTP & a man from telephone no 2264481486 asking for OTP no I did not respond to it. after about 5 minutes from then I received a message from ICICI bank saying that my account has been debited by Rs 30000/-.

I tried to contact the customer care for but in vain then I went to an ICICI bank at worli to lodge a complaint where I gave a letter in writing about the incident I was told to lodge a complaint with the police. according I lodged the complaint with Ghatkopar Police.next day I receieved a call from investigation dept from ICICI Bank. asking me for some verification details I was told that the procedure would take 10 working days. later on again I received a call from ICICI bank Investigation dept (Mr. Ajit Lad) Contacted me & I gave the form duly filled. Now Mr ajit lad says that the procedure would take 45 days for the whole procedure.

my complain registration no SR 204010368 dated 29.11.2011 on the same day my internet a/c & debit card were blocked. my ICICI Bank a/c no is 002601527009 & have an account at Ghatkopar branch.

I would appreciate if you can kindly help me in getting my Rs 30000/- which was fraudulantly transferred on 29.11.2011.

Thanks

vinay Shendye