I initiated a money transfer on Feb-3-2011 and my money is being withheld for 6 weeks and counting. Initially I got an email saying transfer was successful followed by a call saying receiving bank rejected. After several emails and phone calls, there is no progress. I made multiples requested over the phone to credit my account back as transfer failed.

As I am writing this complaint, I have been on hold for 90 min to talk to a Supervisor. It is unfortunate that so called leading private bank grew only in size.

Hope some responsible soul takes a timely action. Transaction id is: M2A06793296

Thanks
Syam

Hi,

Your transaction (M2A06793296) has been rejected by Beneficiary bank. Please provide alternate disposal instructions from your registered email id to nri@icicibank.com or from Money2India logged in section > tools > customer care.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by syamc

I initiated a money transfer on Feb-3-2011 and my money is being withheld for 6 weeks and counting. Initially I got an email saying transfer was successful followed by a call saying receiving bank rejected. After several emails and phone calls, there is no progress. I made multiples requested over the phone to credit my account back as transfer failed.

As I am writing this complaint, I have been on hold for 90 min to talk to a Supervisor. It is unfortunate that so called leading private bank grew only in size.

Hope some responsible soul takes a timely action. Transaction id is: M2A06793296

Thanks
Syam

Originally Posted by ICICIBankCare

Hi,

Your transaction (M2A06793296) has been rejected by Beneficiary bank. Please provide alternate disposal instructions from your registered email id to nri@icicibank.com or from Money2India logged in section > tools > customer care.

Regards,
ICICI Bank Customer Service Team.

Pl. reread my original complaint. I send several emails from my registered email id of not avail. Last Friday I got a call from a Customer Service Supervisor who advised me login to money2india.com and use the email form. I did so and I get a response back from ICICI saying due to security reasons the request cannot be processed unless a request is made from registered email id. But, when I sent emails from my registered email id, I was told none were received by Customer Service.