I have been given wrong information by Kotak while buying the policy and now when i am requesting to cancel it they just dragging the process(while i was buying the policy they were running around me).

I have sent several mails to "KLI Grievance (Central Ops, KLI)" <kli.grievance@kotak.com> but no response.

Below are the emails sent..


On Sat, Jan 28, 2012 at 5:27 PM, me@gmail.com wrote:
Hello,
I have received a auto debit(ecs) message today, where as i have not signed any form for ecs..

I am going to file a case against KLI, that my signature was misused/forgered..as I have nt requested for any such auto debits..


Comming to above reference number in subject, i am not going to wait for more than 2 days..its already been 45 days since i raised cancelation request.

I have been cheated by Kotak and will take the matter to consumer court if this is not getting resolved and i should get my money back.

Awaiting for your response by Mon/Tue.



Thanks,
me

On 25-Jan-2012, at 17:55, "KLI Grievance \(Central Ops, KLI\)" <kli.grievance@kotak.com> wrote:


Thank you for your communication.

Reference to your below mail, we request you to hold on for 3-4 working days as we are co-ordinating with the concerned team and would get back to you at the earliest.

For further queries please feel free to write to us or contact our Client Service Desk on 1800-209-8800 from Monday to Saturday between 8:00 AM to 10:00 PM.

It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.

Warm Regards,
Swapnil Kadam | Customer Care | Kotak Mahindra Old Mutual Life Insurance
Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097|
1800 209 8800 ( Toll Free) |(+9122) 6725 7452 ( Fax) | clientservicedesk@kotak.com (Email)


Hello,
This email is in reference to 1 of my Kotak Assured Income Policy, which I had requested to cancel it.
Complaint ref# KLI 004967, the policy was supposed to be closed and the money needed to be re-funded but sill I have not heard back anything from Kotak.

I got an update when I had called yesterday(Sat 21/01/12) that I was called on my mobile phone and as my phone was not reachable, the request was cancelled.
The point that i want to make here is, if my phone was not reachable, why there was no attempt made to send an email to me? or why was the call was not re-tried?
And why was the request cancelled without my verbal/written confirmation?

I need to get this policy cancelled and I want my money back. Please refer to the above complaint ref#(004967) for more information.

Originally Posted by chansamp

I have been given wrong information by Kotak while buying the policy and now when i am requesting to cancel it they just dragging the process(while i was buying the policy they were running around me).

I have sent several mails to "KLI Grievance (Central Ops, KLI)" <kli.grievance@kotak.com> but no response.

Below are the emails sent..


On Sat, Jan 28, 2012 at 5:27 PM, me@gmail.com wrote:
Hello,
I have received a auto debit(ecs) message today, where as i have not signed any form for ecs..

I am going to file a case against KLI, that my signature was misused/forgered..as I have nt requested for any such auto debits..


Comming to above reference number in subject, i am not going to wait for more than 2 days..its already been 45 days since i raised cancelation request.

I have been cheated by Kotak and will take the matter to consumer court if this is not getting resolved and i should get my money back.

Awaiting for your response by Mon/Tue.



Thanks,
me

On 25-Jan-2012, at 17:55, "KLI Grievance \(Central Ops, KLI\)" <kli.grievance@kotak.com> wrote:


Thank you for your communication.

Reference to your below mail, we request you to hold on for 3-4 working days as we are co-ordinating with the concerned team and would get back to you at the earliest.

For further queries please feel free to write to us or contact our Client Service Desk on 1800-209-8800 from Monday to Saturday between 8:00 AM to 10:00 PM.

It will be our pleasure to serve you, protect you and be with you...... Assuring you of our best services at all times.

Warm Regards,
Swapnil Kadam | Customer Care | Kotak Mahindra Old Mutual Life Insurance
Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East, Mumbai 400097|
1800 209 8800 ( Toll Free) |(+9122) 6725 7452 ( Fax) | clientservicedesk@kotak.com (Email)


Hello,
This email is in reference to 1 of my Kotak Assured Income Policy, which I had requested to cancel it.
Complaint ref# KLI 004967, the policy was supposed to be closed and the money needed to be re-funded but sill I have not heard back anything from Kotak.

I got an update when I had called yesterday(Sat 21/01/12) that I was called on my mobile phone and as my phone was not reachable, the request was cancelled.
The point that i want to make here is, if my phone was not reachable, why there was no attempt made to send an email to me? or why was the call was not re-tried?
And why was the request cancelled without my verbal/written confirmation?

I need to get this policy cancelled and I want my money back. Please refer to the above complaint ref#(004967) for more information.

Dear Sir,

This is with reference to your P#02362884, we acknowledge the receipt of your concerns.

We will check on the same on priority and coordinate with you offline.

We solicit your cooperation.

Regards
Kotak Support Team