Respected Sir/Madam,
I want to inform you regarding some fraudulent transactions made against my SBI gold credit card (5101-2869-2657-5277) on 14-dec-2010 and lodge a complaint for these fraudulent transactions.
On 14-dec-2010 I was in my office and attending a training program, I received a message regarding a transaction made on my SBI credit card at BSES Delhi-Billdesk. Within 10-20 Minutes I received ten such messages ( Seven transactions made for BSES DELHI-Billdesk, two transactions made for BHARTI AIRTEL and one for RELIANCE LIFE INSURANCE MUMBAI IND). Detail of these transactions are attached with this application
I immediately called to SBI customer care and inform them regarding these fraudulent transactions and asked them to block my card as well as these transaction immediately as these transaction was unbilled at that time. The case ids for these request are 0093480034938, 0093480038588.
Customer care executive advised me to wait for two days as those transactions was unbilled. But in the mean time I had sent a mail to 'head.sbicards@ge.com'; 'helpline.lhodel@sbi.co.in'; dgm.customer@sbi.co.in' on 14-dec-2010 to block these transactions. (Copy of the mail is attached.).
On 15-dec-2010 I received a response from 'helpline.lhodel@sbi.co.in' that I have to send this complaint to feedback.gesbi@ge.com I have sent the mail to this ID also (copy of this mail is attached).
I received an auto generated mail from feedback.gesbi@ge.com with case id CaseID=004-039-367
On 16-dec-2010 after 48 hours as advised by the customer care executive, I talked to SBI customer-care executive again and she advised me to fill a dispute form and fax it and email it to chargeback.sbicard@ge.com and feedback.gesbi@ge.com . Reference no of this communication is 0093500019168.
On 17-Dec-2010 I received card statement and all the transactions reflect in my statement and bank told me that I am libel to pay.
On 20-dec-2010 I received a reply that these transactions are an EDC online transaction, i.e. swipe transactions, and the card was present at the time of the transaction but the customer care executive is keep telling me it is online transactions and made me.
I am in deep trouble right now. I did not make any transaction with this card after 4-dec-2010(online ticket booking from yatra.com). Despite of this much of efforts bank is not cooperating with me.

As all the transactions are payment of Bills of BSES so it can easily track. I do not know the name and address of the persons whom bill was paid by my credit card.

detail of transactions are 14/12/2010 Bharti Airtel L DELHI DEL
Convert To Flexi Pay 7871.75 Dr.
14/12/2010 RELIANCE LIFE INSURANC MUMBAI IND
Convert To Flexi Pay 20937.50 Dr.
14/12/2010 BSES PAYMENTS MUMBAI IND 1640.00 Dr.
14/12/2010 BSES PAYMENTS MUMBAI IND
Convert To Flexi Pay 12800.00 Dr.
14/12/2010 BSES PAYMENTS MUMBAI IND
Convert To Flexi Pay 19470.00 Dr.
14/12/2010 BSES PAYMENTS MUMBAI IND
Convert To Flexi Pay 3600.00 Dr.
14/12/2010 BSES PAYMENTS MUMBAI IND
Convert To Flexi Pay 4170.00 Dr.
14/12/2010 BSES PAYMENTS MUMBAI IND
Convert To Flexi Pay 5920.00 Dr.
14/12/2010 BSES PAYMENTS MUMBAI IND
Convert To Flexi Pay 9080.00 Dr.
14/12/2010 BHARTI AIRTEL LTD - B& NEW DELHI IND
Convert To Flexi Pay 4000.00 Dr.



Kindly investigate into this issue.


Thanking you Name :Mohammad Kashif
Dated: 22-dec-2010 Phone no :9899454618