icici bank has its tie up and the bank awards loyalty points via www.payback.in to its customers when purchases are done either by credit or debit card.
i am holding an icici bank account (acc no 029401519987 )and an icici bank credit card.

now the problem which i am facing is that the points pertaining to my debit card purchases are not getting credited to my payback account (payback card no 9401150877889419) automatically by the end of the month. i have to get after the call centre of payback and repeatedly lodge a complaint for the same.

on the other hand icici bank says that they are not responsible if the points are not getting credited.

as a customer it is causing a great inconvinience to me and at the same time its a cheating and fraud case againt icici bank and the website payback.in