Dear Sir/Madame,

My name is Amrit Talapatra and I hold an account at the Punjab National Bank (Account Number:- 4548001500018697).
I had tried to make a transaction at a shop using my PNB debit card. The card was swiped for a sum Rs. 15,000 but it was declined by the swiping machine.
Later on after enquiring about balance in my account I found out that the Rs. 15,000 was debited. On enquiry at the shop I found out that they had not received the amount either.
I had launched a complaint at the toll free number provided by PNB. They have in turn given me a complain number(32378763) and have said that they will verify and rectify the fault in 15 days time. This is a very dangerous situation as I have no guarentee whether I will receive the money or not.
This fault has led to a lot of mental harassment. I hope you will look into this matter and keep me posted. I would be very grateful if the matter could be resolved.

Thanking you,
Your Sincerely,
Amrit Talapatra