Dear Mr. Duggar, (YOUR REFFERENCE LEETER)

This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your order is returning back to us as soon as we receive the parcel returned to us, our database would be updated accordingly and we shall be able to do the needful.

Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.