Dear Sir/Madam,

Subject: Wrong debits from Savings A/c no.*********** thru Global Debit cum
ATM Card no.************* on February 17th, 2010.

This is to inform you that, Bank of India, Stock Exchange Branch has wrongly debited my Salary Account amounting to Rs. 26893/- on February 18th, 2010. The Bank Manager (Mr. Rajendra Prasad) now states that it is an International Transaction (Cash Withdrawal from ATM) & ChargeBack claims are successful, hence they will not be able to reverse the amount to me.

I have not travelled overseas nor made any international transactions & the ATM Card is blocked & with me.The Bank has not provided proper security/software/data to protect my card & information has been leaked thru the banks outsourcing agents or their ATM Cell.

I have corresponded with the Bank for the last two months continuously, but the bank has responded that they can't do anything & to escalate the matter with various forums.

I request you to please look into this matter & ask the bank to credit the proceeds to my account with interest immediately.

Michelle Troydon Bird