My Policy No. is - 0147602412.
Dear Sir/ M'am
I have a life insurance ULIP from above company. The policy is connected through ECS for monthly premium payment from my Bank account. In spite of my repeated requests and complaint on customer care number (Complaint No.15248763) about issue of receipt for my monthly premium payment through email, the company has never sent any receipt for the same. Consequently, i never come to know that my premium has been credited in the company account or not for my policy in that particular month. Even when my policy got lapsed due to non-payment of premium amount, and this too was due to company's own mistake as they didn't forward the demand to the bank in those months, I did not get any email or other information from Bajaj Allianz. They kept sitting till I checked it from my account and contacted them. Then they bungled up in all the premium payment adjustments and unit allocations. The Company's financial accounting is atrocious and concern for customers is zero. There customer care number is out of order and agents/ executives are not responding. Please intervene to address my issues.
Thanks.
Anupama Sharma
Mobile Number - 9013965649.

Dear Ms. Anupama Sharma,

Bajaj Allianz always values its customers and hence is very sorry for the inconvenience caused to you.

Please note that we have received your request and investigating the matter. Can we request you to allow us some time into look this matter??? Our support staff will soon get in touch with you.

We would like to inform you that we have created a separate customer care portal Bajaj Allianz Help and Support | Help and Support: FAQs, Queries, Complaints and Interaction where you can post your queries.We appreciate your patience and time.

Thanks and regards
Bajaj Allianz Customer Support