Dear SirMadam,

This is to inform you that I had purchased a Family Floater Health Guard Insurance Policy from Bajaj Allianz on 19th January 2012. I purchased it online and made the payment of Rs. 6337/- using Net Banking facility through my State Bank of India Account.

But in-spite of the successful transaction (as told by your customer support and sales team), I have not yet received any online payment receipt for the payment made. On Friday (20th January 2012), I was assured by the Sales Team Representative that I would be receiving the online payment receipt latest by Saturday (21st June 2012). But till today I have not received any receipt or any other document from Bajaj Allianz. Inspite of repeated call and assurance by the Bajaj Allianz Customer Care people, I have not received anything.

I have purchased this policy to avail benefit under 80D of the Income Tax Policy. I need to submit the payment receipt to my office by EOD 23rd January 2012to avail the benefit.


Anuj Kumar Chakravarty

Dear Mr. Anuj Kumar Chakravarty,

We apologize for the inconvenience caused to you. Could you please send your contact details to help.support@bajajallianz.co.in?

Once we receive the details from your end, we would investigate the matter and would take the necessary actions on the issue you have raised.
We would like to inform you that we have created a separate customer care portal Bajaj Allianz Help and Support | Help and Support: FAQs, Queries, Complaints and Interaction where you can post your queries.

Regards,
Bajaj Allianz Customer Care

Dear Sir/Madam,

I would like you to cancel the policy and refund me the money (Rs. 6337/-) at the earliest.

I am really disappointed with your service and casual/callous attitude that you have shown. In spite of repeated requests and mails, you could not even provide me with the payment receipt. I really did a mistake of buying the policy from you.

I DO NOT TRUST YOUR COMPANY ANY FURTHER.

Please cancel the policy.

Best Regards

Anuj Kumar Chakravarty

Originally Posted by Bajaj Allianz

Dear Mr. Anuj Kumar Chakravarty,

We apologize for the inconvenience caused to you. Could you please send your contact details to help.support@bajajallianz.co.in?

Once we receive the details from your end, we would investigate the matter and would take the necessary actions on the issue you have raised.
We would like to inform you that we have created a separate customer care portal Bajaj Allianz Help and Support | Help and Support: FAQs, Queries, Complaints and Interaction where you can post your queries.

Regards,
Bajaj Allianz Customer Care